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All TV's: "U-verse is not available at this time. Please try again later. [Restart Receiver]"

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All TV's: "U-verse is not available at this time. Please try again later. [Restart Receiver]"

I got this message on all TV's this morning "U-verse is not available at this time.  Please try again later.   [Restart Receiver].  I have restarted all receivers only to have same message appear on all TV's again.  Have restarted the gateway and ended up with same result.  Unplugged all TV's except one from gateway and used new Ethernet cable and still same result.  Verified Broadband and Service led's were lit.  What next?

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Message 1 of 19
ACE - Expert
Solution
Accepted by topic author
Accepted by Jeebs777
‎09-01-2017 10:15 AM

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

Try the following in the specified order (this is a full reboot of everything):

 

  1. Unplug the gateway, DVR, WAP, all wireless receivers.
  2. After at least 15 secs. plug the gateway back in an let if fully reboot.
  3. Plug the DVR back in.  Hopefully it should boot up ok.
  4. If the DVR is now working plug the WAP back in.
  5. Finally plug the wireless receivers back in.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 19
Contributor

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

Thank you for your excellent help! Now can you help me with my fantasy football team?
Message 3 of 19
Contributor

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

How long should it take for a system update to cycle through? It's been an hour at this point.
Message 4 of 19
Contributor

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

That didn't work for me. This is frustrating!
Message 5 of 19
Contributor

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

What is the WAP?
Message 6 of 19
ACE - Expert

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

WAP is wireless access point.  The little box attached to your gateway that sends signals to the wireless receivers.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 19
Contributor

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

Is the WAP the router or modem?

Message 8 of 19
ACE - Expert

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

Neither.  It's the box that facilitates communication between the gateway (router/modem) and a wireless receiver.  Since the gateway is connected to your dvr the wireless receiver has a path to the dvr to access the dvr's recordings.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 19
Employee

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

This solution worked for me as well.  Thanks!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 19
ACE - Expert

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

When in doubt, reboot.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 19
Contributor

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

2 of my 3 receivers work perfectly fine.  Just 1 receiver displays the message.

 

Message 12 of 19

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

What if you don't have wireless recievers?

Message 13 of 19
Contributor

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

So what if we're having this problem on firesticks and the pc? I have no directv equipment. 

 

Message 14 of 19
Contributor

Re: All TV's: "U-verse is not available at this time. Please try again later. [Restart Recei

I am also having this issue.  There's a 'refresh' marker circling/cycling behind the "Restart Receiver" message.  

I have held down the restart button in the back of the router and waited for it to cycle through.  I have unplugged it and waited again for it to cycle through.

I only have ATT Uverse internet with a FireTv from Amazon.

Does anyone else have suggestions?

 

Message 15 of 19
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