08-01-2014 10:24 AM
I would like to remotely control my DVR when I am away from home, but I am having problems with accessing my DVR on the Uverse.com website. I go to the TV listings, click on a show I would like to record, but the red buttons, "Record Series" or "Record Episode", do not show up. Also, when I click on "Recordings" or "Scheduled" at the top of the webpage, I get the error message "We Ran Into A Problem We were unable to find your DVR content. Please try loading the page again." I retry loading and still the same results. I first noticed this problem last month. I have experienced this problem on IE 11 and Chrome. I have also searched previous postings and found another U-verse link to access my DVR remotely, but I still have the same problems. And no, I do not want to download a 30MB app on my phone. I did it in the past and the U-verse app barely worked as well. Furthermore, I do not like to watch TV shows or movies on my phone. So please let me know how to resolve problems with remotely controlling my DVR on the Uverse.com website. Thank you.
08-03-2014 3:22 PM
Assuming the DVR and RG (modem) are powered up and connected at all times, it should work fine at uverse online. Check and see from home if the same things happen there.
A fix may be to unplug both the RG and DVR. Then after 30 seconds, plug in the RG and let the lites turn green, then plug in the DVR to make a new connection to the RG.
See if this fixes your problems at uverse online. Good luck
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08-03-2014 7:18 PM
Thanks for taking the time to reply and offer a suggestion. But the problem still exists. I even unplugged for 30 seconds both my receivers along with the DVR and modem and the problem was not resolved. In addtion to unplugging the equipment, I noticed a sticker on the DVR (model #VIP 1216) saying to hold down the power button for 10 seconds to reset it. Still nothing. But again, thanks for your help.
08-03-2014 7:58 PM
The DVR scheduling information exists in both a server at AT&T and in your DVR. Sometimes this information can get somewhat corrupted and make it difficult to get at from the web site or applications. A this point, I suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you. I think they will have to do something with your account to try to resolve this.
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