Tutor
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4 Messages
ATT Uverse
I have Uverse with DVR. My TV lost sound on Friday. Not only the uverse service but EVERYTHING that was connected to the tv. The Uverse sound, XBox, Wii, and everything else (all in different inputs). I tried different tv inputs, using external speakers, new cables-everything. After spending all day, then calling the repairman who said it would cost more to fix the tv than it would be to replace it, I removed the tv. I took my newer tv from my bedroom but had the same problem. I then took a receiver out from one of my other rooms and hooked it up. The sound came back on. ATT agreed to send a new receiver. I explained that I threw out a perfectly good tv because NO WHERE in their paperwork does it say that their defective equipment will remove sound from the entire entertainment system. After a very demeaning conversation with the tech supervisor who treated me like a liar in one second to being incompetent the next, nothing has been resolved. I asked him to explain to me how the shoddy equipment can effect my game consoles, tv, stereo, and everything else and all he could say was "did you turn the volume up?" I am very upset about this. He asked me how I was sure it was the equipment. Even the tech I called told me it was the receiver. The receiver from the other room worked fine. So if you have ATT Uverse with whole home DVR-BEWARE!!! Theei from ATT can take out your whole system. You would expect to lose signal, maybe a few channels, some recordings, on demand, or other services. No one expects the receiver to take out sound on everything you own. They should warn people. Congratulations!, ATT your customer service is right up there with Direct TV.
Shurley01
Contributor
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1 Message
10 years ago
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dhascall
Master
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9.8K Messages
10 years ago
I will say that I had an issue where the sound vanished from my U-Verse box, the other day. I reset my soundbar and no sound, I tried the TV speakers and no sound. However, after a simple restart the sound came back. Now someone that is saying that there entire TV and all inputs have lost its sound, how is that possibly a U-Verse problem?
Shurley01. Huh? If you are an actual subscriber and are having actual issues, I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.
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bowhoney3
Tutor
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4 Messages
10 years ago
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JefferMC
ACE - Expert
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34.7K Messages
10 years ago
I believe that there is something missing from this story that not even you realize. It happens to all of us.
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dhascall
Master
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9.8K Messages
10 years ago
I did read the first post and tried to wrap my head around what you said. If you are saying that the UV box is inoperable (no sound) and/or damaged your TV, by all means I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you. However, if a tech cpmes out and they find that there is an issue with your setup and not an AT&T issue they could possibly charge $149 to fix it.
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