ATT U-Verse major limitations

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ATT U-Verse major limitations

[ Edited ]

We just subscribed to AT&T U-Verse two weeks ago. This report comes to you 2-1/2 years after your disappointing experience. We too have multiple daily tv viewers. We all record in SD so that we don't run out of space. It looks like space will not be an issue. However,  we also did not understand the limitations of this system when we signed on. Does four streams mean, only four things can go on at any one time? If so, why are we renting 7 boxes? We have six adults living here and they all want to record and watch television. Now we're told that we can piggyback onto another tv watching live tv or watch something that is recording. How do you find out what is recording or what someone else is watching if AT&T only lets you choose from watching a recording or interrupting another tv? We don't know who we're interrupting. It's causing mass confusion and anger around here. I would like for someone to clearly explain what the magic combination is. Can we have two SD recordings, watch live television on two sets and watch recordings in other rooms? We don't know. When we call tech support, they don't seem to know anything other than the fact that they only provide four live steams to each residence. This has been repeated to us more than once, but they don't explain what that means. Why can't we watch recorded shows everywhere at the same time if we have a "whole home dvr"? If shows are recorded on a hard drive, we should be able to view them anywhere, anytime, but that's just not the case. When the representative came here, he clearly knew that we had 7 televisions and 6 adults. It shouldn't have been hard for him to see that we were going to run into trouble right away, since he should understand the limitations of the system he was selling us. AT&T should tell people who have more than three televisions and who want to record shows that they are going to have conflicts. It's madness around here. I blame myself because I ordered AT&T U-Verse because of recommendations from family and friends and the fact that it would be cheaper. I did not however do my homework. Our situation is not the same as the typical household. We should have stayed with Cox even though they have gotten outrageous in price. We could only afford to have two dvrs and one box in our house, which meant we had to share tvs and coordinate in order to watch the show everyone records. I never dreamed that AT&T would cause more problems than they solved for us. Often, two or more family members can't watch tv from 7:00 pm to midnight. That's when we are all home! I hate to switch back to Cox, but at least we could watch tv in every room, even if it wasn't recorded shows or we didn't have access to expanded cable because there was no box. At least everyone could watch television. I called AT&T to ask if we could expand our package to include more streams, and I was told no. It's amazing this enormous company hasn't figured out how to provide customers with services that fit individual needs.

Message 1 of 32 (12,964 Views)
Expert

Re: ATT U-Verse major limitations


Coopster wrote:

 

Lots of other irritants with the U-Verse system beyond the recording and viewing limitations, some minor & some major:

1) Can't restrict viewing times on STB's

2) No granulaity on setting ratings restrictions. (Allow PG movies, but block PG with D,S or L - same goes with TV.) 

 


Are there other TV providers who provide the ability to do #1 and #2?

Message 16 of 32 (11,898 Views)
Highlighted

Re: ATT U-Verse major limitations


jteixeira wrote:

I will be counting the days until my 30 days is up.  Obviously the problem is more rampant than I imagined.  Dish and Direct TV both have better systems.  I'm just a little wary about going back to a system where my picture goes out when a storm approaches.  Luckily I live in Texas where that doesn't happen too often.


If you are truly that unhappy, why wait for the 30 days to be up?

 

I've had Dish and Direct in the past and wouldn't go back to either one if they were the only two providers left.

 

We may not have that many storms in Texas, but when we do, they are usually doozies and I'd just as soon have my satellite go out.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 17 of 32 (11,883 Views)
Teacher

Re: ATT U-Verse major limitations


texasguy37 wrote:

Coopster wrote:

 

Lots of other irritants with the U-Verse system beyond the recording and viewing limitations, some minor & some major:

1) Can't restrict viewing times on STB's

2) No granulaity on setting ratings restrictions. (Allow PG movies, but block PG with D,S or L - same goes with TV.) 

 


Are there other TV providers who provide the ability to do #1 and #2?


Yes, DirecTV on #1. I believe they also support granular restricitons in #2 although my memory is a little weak.

 

As for #2, there are even TV's with built-in granularity of types of content within a rating that you can restrict but I believe those restrictions are only enforced on the built-in tuner. (I know they don't have any effect on the cisco wireless STB's.)

Message 18 of 32 (11,852 Views)
Teacher

Re: ATT U-Verse major limitations


aviewer wrote:
Coopster - It is difficult to find out all the limitations. I can only give you a pointer on your items 3 &4.

You are using the regular menu for favorites??

You can use the enter button to improve efficiency, somewhat.

You can use number entry to get to a channel. Enter - OK adds channel to favorites.

Enter - down arrow - OK brings up favorites guide.

Thanks, aviewer. I'm going to try and use your pointers.

 

I guess part of my problem is the adjustment from multiple guide options on DirecTV. I'm learning that hiding the channels to eliminate the "never watched" channels and then narrowing down further with Favorites is probably the closest I'll get to what we're used to.

 

(Enter - OK) for adding to Favorites and  (Enter - down arrow - OK) for favorites menu.... thanks for those... they'll help. I just wish there was a way to get around having to push two buttons to make a change and move on any of the list settings screens.

 

Since you mentioned using the number entry to get to a channel, when working in one of the channel lists it would be extremely helpful if we could use hte number entry there to jump to a desired channel. For instance, I was interrupted while hiding channels on one receiver when I was right at the 800 movie channels. When I went back, I couldn't easily jump to the 800's to continue... it was holding down Channel/Page Down forever.

 

 

Message 19 of 32 (11,844 Views)
ACE - Expert

Re: ATT U-Verse major limitations

Coopster - I believe you do not need to do both hide and favorites. They each provide the same abbreviated guide with different good/bad.

Most people seem to like the hide - probably because it applies to the guide button.

I would not use it because it is way too onerous to build & will hide the channels offered during free previews.

Favorites is way easier to build & preserves the full guide for free previews. It is a two extra button pushes to view a favorites guide.

How do you like channel shortcuts - No building - Too many button pushes to view - not enough filtering for me.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 32 (11,753 Views)

Re: ATT U-Verse major limitations


aviewer wrote:
Coopster - I believe you do not need to do both hide and favorites. They each provide the same abbreviated guide with different good/bad.

Most people seem to like the hide - probably because it applies to the guide button.

I would not use it because it is way too onerous to build & will hide the channels offered during free previews.

Favorites is way easier to build & preserves the full guide for free previews. It is a two extra button pushes to view a favorites guide.

How do you like channel shortcuts - No building - Too many button pushes to view - not enough filtering for me.

I have the U450 so I have all the channels. I use the hide to get rid of the QVS and shopping networks as well as the religious programming channels.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 21 of 32 (11,724 Views)
Teacher

Re: ATT U-Verse major limitations

aviewer - with the exception of having U300 instead of U450, I'm like oufanindalls in that I use Hide to get rid of shopping, religious and foreign language channels I will never watch.

 

I've then used Favorites to maintain a small, easy-to-scroll-through list of the moslty HD channels we watch most often, still leaving me the option of using the full guide for those times when there's "nothing" one of our usual channels.

 

(I guess this is another advantage of DirecTV over UVerse in that you can have I believe four different guides/lists on DTV: All channels, channels you get, and two custom lists. There's also the quick-list where you can hit the down button on the remote to bring up a 3x3 grid of 9 easy-to-select super favorite channels.)

 

I agree on Channel Shortcuts - too many button pushes for the return.

Message 22 of 32 (11,642 Views)
Tutor

Re: ATT U-Verse major limitations

I just found a post on another forum:  Seems that recording 4 HD shows at the same time used to possible.  I have the same profile as this guy but I can't record 4 HD at the same time.

 




Email
« on: October 11, 2010, 03:14:19 AM »
 

Just got a message that popped up here in 78109 Converse at 3am this morning that asked if I wanted to  restart my box for the update.
Funny thing is .. I have been able to record 4 HD shows at once for a few weeks now.

Has anyone else received this update?

wan profile: 0 SD / 4 HD;Max Bandwidth: 31947200
Ingress Profile: 1SD / 3 HD; Ingrfess Bandwidth: 26960400
Egress: 18973600, 1SD/2HD
Message 23 of 32 (11,626 Views)
Expert

Re: ATT U-Verse major limitations

No, recording 4 HD channels at the same time has never been possible,  The poster in the message you mentioned is stating incorrect information.  The Ingress Profile controls how many and the types of channels that can be recorded at the same time.  The Ingress Profile of 1 SD/3 HD only allows for 3 HD channels to be recorded at the same time.

Message 24 of 32 (11,611 Views)
ACE - Master

Re: ATT U-Verse major limitations

texasguy, can you please explain what 'wan', 'ingress' and 'egress' mean?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 32 (11,577 Views)
Expert

Re: ATT U-Verse major limitations

Sure! Assuming one has the 4 HD profile, here is what the profiles mean and what one can do:

 

WAN Profile (Streams into your gateway):  You can watch up to 4 different live channels at the same time.  All 4 can be on HD channels.

 

Ingress Profile (Streams into the DVR):  You can record 4 programs at the same time.  Up to 3 of the 4 programs can be on HD channels.

 

Egress Profile (Streams out of the DVR):  You can watch 3 recorded programs at the same time on TV's connected to non-DVR receivers.  All 3 can be recordings from HD channels.  At the same time, you can also watch a recorded program on the TV connected to the DVR.

Message 26 of 32 (11,561 Views)
ACE - Master

Re: ATT U-Verse major limitations


texasguy37 wrote:

Sure! Assuming one has the 4 HD profile, here is what the profiles mean and what one can do:

 

WAN Profile (Streams into your gateway):  You can watch up to 4 different live channels at the same time.  All 4 can be on HD channels.

 

Ingress Profile (Streams into the DVR):  You can record 4 programs at the same time.  Up to 3 of the 4 programs can be on HD channels.

 

Egress Profile (Streams out of the DVR):  You can watch 3 recorded programs at the same time on TV's connected to non-DVR receivers.  All 3 can be recordings from HD channels.  At the same time, you can also watch a recorded program on the TV connected to the DVR.


The profile tells the tale!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 32 (11,548 Views)
ACE - Expert

Re: ATT U-Verse major limitations

Just for completeness, the recording count includes watching on the DVR.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 32 (11,538 Views)
Tutor

Re: ATT U-Verse major limitations

Thanks TexasGuy et al.  I sure hope that AT&T techs and installers are reading this because in my experience, they have no idea what the profiles mean.

Message 29 of 32 (11,533 Views)
ACE - Master

Re: ATT U-Verse major limitations


jteixeira wrote:

Thanks TexasGuy et al.  I sure hope that AT&T techs and installers are reading this because in my experience, they have no idea what the profiles mean.


....and for that, you get a "kudo"!   Smiley Very Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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