And you might want to also take a look at this to understand some of this stuff.
So I assume you have 0 SD/4 HD in your profile. Maybe the bandwidth (fiber or no fiber) is limiting the 6 HD profile. Or maybe it's just an mistake and they can change it up. There have been threads in these forums where user's had 6 HD and it was mysteriously reduced to 4 so they had to complain to get it back. I don't recall the details but you can try calling tech support to see if they can raise and/or PM'ing @ATTU-verseCare.
This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
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