where the heck is the live player plug-in

Contributor

where the heck is the live player plug-in

I've been trying to find/download the "Live Player Plug-in" as required by Uverse, but only get directed to the following site - http://uverseonline.att.net/uv/configure-live-player-plugin

 

Any suggestion of where I can REALLY get the player download??

Thanks in advance!

Message 1 of 32 (8,109 Views)
ACE - Master

Re: where the heck is the live player plug-in

[ Edited ]

You can use Java if your having problems getting live player to work.  Java download here: http://www.java.com/en/download/index.jsp

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 32 (7,986 Views)

Re: where the heck is the live player plug-in

[ Edited ]

Can't install the live player plug in on internet explorer 11 with windows 8.1 os. Is it compatible? Also the the player connects to the home network randomly using google chrome. The mozilla firefox brower is blocking the version 45 edition of java & it won't let me unblock it. It states the the newest version of java is not safe I attatched a snip pic. Any ideas?

Message 3 of 32 (7,971 Views)
ACE - Master

Re: where the heck is the live player plug-in

Okay I figured this out.  I assume you are trying to view live TV at U-verse.com.  It took me a bit to understand it.  Once you log in and go to the live TV section and you get a green indication on step one "signed in".  Then you need to click on "install Plug In".  That takes you to the page with the Java, and Live TV.  You MUST load the Java program and once it's done, click on the link that wants you to verify the version.  Once you have done that the Java will turn green.  Then click on LIVE TV and it will ask you to run that as shown in step 3.  Once you do that it will all work.

 

I was a bit confused at first also.  I thought you could choose between Java or LIVE TV viewer but you have to do Java first then the LIVE TV and accept/run it.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 32 (7,951 Views)
Expert

Re: where the heck is the live player plug-in

None of these live TV things (either on UVerse.com or on my Android phone) are working right, anyway. All of them say I'm not on my home network when I am.

Message 5 of 32 (7,941 Views)
ACE - Master

Re: where the heck is the live player plug-in

SJ....I am seeing the same behavior now also.  It was working as of the last post I made above but not now.  I did click on the not connected icon and received a Java security warning about allowing the AT&T site to use Java but it had an unknown certificate.  I ticked the allow button and it still says it not connected.  Msut be having verification issues?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 32 (7,937 Views)
Contributor

Re: where the heck is the live player plug-in

Therein lies the issue, I NEVER get the links for downloading. I manually
installed Java, I checked firefox for version (24.0 up to date), rebooted
2x. When I go to step 2, I've no buttons or hyperlinks.



I also tried w/Chrome and same results.



I use Avira and Spybot S&D (both free versions) and have turned them off
w/same outcome.



Regards,


Wally
Message 7 of 32 (7,911 Views)
Highlighted
ACE - Expert

Re: where the heck is the live player plug-in

Last night I tested this out.  First, it seems to be a hodge podge of technologies, as it requires: Flash, Java and Silverlight, at least for the channels I tried.  I realized after thinking about it that they may be at the mercy of the providers on some viewer technology.  I had little trouble clicking the buttons to download / upgrade plugins, Java on IE being the biggest pain.

 

Anyway, I was able to watch a channel (Disney XD) on Chrome, which used a flash video player pretty quickly.  This channel doesn't have the in-home requirement.

 

I tried to watch a show on G4, which does have an in-home requirement.  It wanted the lastest version of Silverlight.  Never was able to get it to work on Chrome, but after the second retry, it finally worked on IE (before that last retry it kept telling me I need to be in my home network, even though I was).

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 32 (7,905 Views)
Contributor

Re: where the heck is the live player plug-in

I recently helped my dad with this problem.  He's in Colorado, and is staying somewhere with nothing but internet.  The problem he had was similar to the above, no matter what he tried he could not get Live Player installed.  We're both on Windows.

CNET has an alternative download for live player here:  http://download.cnet.com/Live-TV-Player/3000-2139_4-10469284.html

Anyway, for us, this managed to fix the problem.  He is on Mozilla and I am on Chrome.  He has only tested it on NFL Redzone, though, so I can't vouch for it working on any other channels as some have mentioned the plugin variety varies.

Message 9 of 32 (7,687 Views)
Contributor

Re: where the heck is the live player plug-in

Nope...java is only the first step in the process...

 

Somehow, you need to be able to "install" the LIVE Player Plug-in too

 

There's got to be a file pointer for server download somewhere

 

Anyone?

 

Windows 8.1, IE 11, trusted zones(http://uverseonline.att.net/)

Message 10 of 32 (5,431 Views)
Guru

Re: where the heck is the live player plug-in

this is a old post

Im not Smart! The Voices in my Head are!!
Message 11 of 32 (5,393 Views)
Contributor

Re: where the heck is the live player plug-in

im running Windows 8.1 and had the same problem aswell running java live for any of the browsers. so i reinstalled java plugin. and was able to install live player plugin without crashing.

 

java win8 plugin> http://java.com/en/download/win8.jsp

Message 12 of 32 (4,777 Views)
Mentor

Re: where the heck is the live player plug-in

Win 8.1 here, Dell 17.1 Inspiron, Core i7 McAfee LiveSafe all purchased before we switched to Uverse TV 450/Internet/Home phone in Jan 14.   Since then I have spent HOURS on the phone with ATT techs off-shore and in the US, including folks from the presidents office and social media office, all to no avail.  All programs, Java, etc, are up to date.  They have remotely "taken control" of my computer.  I use Chrome, but have also tried IE and Firefox.

 

No problem getting the "not-at-home" stations, but it never recognizes that I AM!!  on my home wifi network, for all the good channels.  My little 7" Dell tablet on Android has no problem, I can get anything, but not much fun on that little screen unless I hold it really close to my face...... [sarcasm...]

 

I'm tending to believe that AT&T is advertising and selling (and charging for) a product they cannot supply nor support.   Prove me wrong!

Message 13 of 32 (4,530 Views)
Scholar

Re: where the heck is the live player plug-in

Did you ever get this issue figured out? I have the same model laptop and am having the same exact issues.

Message 14 of 32 (3,825 Views)
ACE - Expert

Re: where the heck is the live player plug-in

I believe the plug-in install step uses a pop-up to activate. The viewing of that step is either blocked or must be allowed & the indication that it can be allowed is so subtle you do not see it.

 

Try to unblock pop-ups & study the screen very carefully to see availability of a pop-up.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 32 (3,814 Views)
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