more problems.......really!

Teacher

more problems.......really!

My tv sounds is not matching picture.

 

Also the tv guide list one program but what is being showed is not matching what is playing.

 

These are problems that seem to happen alot.

 

With what I pay for services I should not has this many problems that I have with ATT!

 

When I have called customer service, they are very rude and don't listen.  I have done the reset of my equipment, unplugged it and still no change.

 

If the hicup cant be fixed permanently, I will serious think of switching companies way to may problems and I should not have to contact ATT as much as I have too

Message 1 of 4 (309 Views)
Community Manager

Re: more problems.......really!

Hello, bonniemj!

 

Thanks for posting. I'm sorry to hear about these issues. We'd be happy to look into this for you, so please click here to send our U-verse experts a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4 (273 Views)
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Community Support

Re: more problems.......really!

Hi Bonnie,

 

I am so sorry about all the issues you are having. We have received your message and look forward to working with you to resolve the issue.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4 (263 Views)
Teacher

Re: more problems.......really!

And I thought we were the only ones with problems.

When you call the service number they won't listen to what you are telling them and are rude most of the time, they do not care about your problem at all. We have used ATT, even Southwestern Bell for over 50 years and NEVER have we had this kind of service problems. The I don't care syndrome.

Message 4 of 4 (182 Views)
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