Watch ESPN app not authorized to view...

Voyager

Watch ESPN app not authorized to view...

I can login fine with my uverse ID...I can watch ESPN 3 programming but won't let me view others (apparently the live shows on other ESPN channels)...I subscribe to uverse Internet but NOT TV...trying to view on iPad using watch ESPN app.

 

Can someone help?...do you have to have a package through AT&T uverse to get the live ESPN channels on a mobile device???

 

Thanks!

Message 1 of 14 (27,866 Views)
Expert
Solution
Accepted by texasguy37 (Expert)
‎09-30-2015 1:39 AM

Re: Watch ESPN app not authorized to view...

[ Edited ]

Gramere wrote:

I can login fine with my uverse ID...I can watch ESPN 3 programming but won't let me view others (apparently the live shows on other ESPN channels)...I subscribe to uverse Internet but NOT TV...trying to view on iPad using watch ESPN app.

 

Can someone help?...do you have to have a package through AT&T uverse to get the live ESPN channels on a mobile device???

 

Thanks!


You've answered the question yourself.  The ability to watch the linear ESPN channels (ESPN, ESPN2, and ESPNU) using the WatchESPN app requires that you be subcribed to those channels, thus, you must be a U-verse TV customers.  On the other hand, the ability to watch espn3.com requires that you be a U-verse internet customer.

Message 2 of 14 (27,799 Views)
Highlighted
ACE - Master

Re: Watch ESPN app not authorized to view...

Completely sidestepping the topic, CBS has disabled Time Warner Internet only subscribers from accessing content from CBS.com.  I find that very disturbing.  That woulld be like Crown Media disbaling online content from Hallmark for anyone with an att.net address.  CBS's action is fairly unique, no?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 14 (27,692 Views)
ACE - Expert

Re: Watch ESPN app not authorized to view...

I'm sure it's an "accident."  

 

In a pig's eye.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 14 (27,683 Views)
Tutor

Re: Watch ESPN app not authorized to view...

I have Uverse U200 plan and have all the ESPN channels and still get the "not authorized to view" message when I try to watch an event on the Watch ESPN app.  Spent over an hour with a customer service rep and they said I needed ESPN GamePlan to use the Watch ESPN app.  This contradicts AT&T's own website that says you just need U200 to be able to use the Watch ESPN app.  See the link below to the page.  AT&T customer support even sent me this link.

 

Without wasting another minute on the phone, how can I contact someone at AT&T and get this resolved. 

 

http://www.att.com/esupport/article.jsp?sid=KB419666&cv=803&_requestid=971729#fbid=qztds7PbXHC

Message 5 of 14 (27,061 Views)
ACE - Expert

Re: Watch ESPN app not authorized to view...

trm1819 - Did you register at ESPN.com. Go there & click register & see what happens.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 14 (27,055 Views)
Tutor

Re: Watch ESPN app not authorized to view...

When you open the Watch ESPN app you have to register and I have done that.  Still get "unauthorized to view" message and instructions to contact provider.

Message 7 of 14 (27,053 Views)
Contributor

Re: Watch ESPN app not authorized to view...

has anyone found a resolution for this watch espn/not authorized issue?
Message 8 of 14 (25,703 Views)
Community Support

Re: Watch ESPN app not authorized to view...

Hi krzy4ut,

 

I have received your message and look forward to helping you get this resolved.

There hasn't been one main solution for this issue, but the things that have fixed it so far are:

  1. Ensure you are signing in with your primary ID.
  2. Uninstall/Reinstall the App
  3. Try to update to the latest firmware on your cellphone/tablet if that is what you are using.
  4. Login to your mail account at both att.net and clicking mail and mail.yahoo.com (not sure why this step has worked, but I can only think it clears any red flags with the account)

I will also be sending you a private message to look into your profile further.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 14 (25,671 Views)
Contributor

Re: Watch ESPN app not authorized to view...

What about those on u100? I can watch espn on my computer, but not my mobile device.

According to at&t, 

 

"AT&T Subscribers with U200 and above (and those with the grandfathered U100 package) now have access to ESPN live on their computer, tablet and smartphone. Members need to login using their U-verse email and password in order to access."

The watchespn app used to work, but doesn't work anymore on my tablet.

Message 10 of 14 (25,493 Views)
Contributor

Re: Watch ESPN app not authorized to view...

I receive the same error message. I am logged in via Att and ESPN account. I can stream the game I'm attempting to watch on my laptop, but receive the "unable to play video" not authorized to play video error message on my ipad. I have installed and re-installed the app twice.

 

Also, in streaming the game on my laptop - is there sound to the game? And yes, the volume is on through my laptop.

Message 11 of 14 (24,941 Views)
ACE - Expert

Re: Watch ESPN app not authorized to view...

There can be weird restriction between the different platforms.  Sometimes desktop is okay, but phone not.  Sometimes phone okay, but tablet not.  This could be the issue here, I suppose.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 14 (24,925 Views)
Contributor

Re: Watch ESPN app not authorized to view...

I have had the exact same issue.  I have u200 cable service, and have been able to access the watch espn app on my phone and online but most recently have gotten an ipad and recieve the same error message.  I have logged in and entered my att info to the app but it still says there was an error and I need to contact the provider.

Message 13 of 14 (24,847 Views)
Contributor

Re: Watch ESPN app not authorized to view...

I am a internet customer, but i cant watch espn 3, what is the problem?

Message 14 of 14 (24,469 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.