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Watch ESPN App Issue - "User Not Authorized" Error

Tutor

Watch ESPN App Issue - "User Not Authorized" Error

I'm a U-200 subscriber, I get all of the ESPN channels on u-verse.  I recently moved to Kansas City from Chicago, and since the move I haven't been able to access Watch ESPN online.  I've tried from my laptop, phone and two different tablets.  I just get the User Not Authorized error.  Does anyone know how to fix this?  I don't have time to spend an hour on hold waiting for tech support.

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Message 6 of 140
Expert

Re: watch ESPN app not working with ATT

No problem accessing the WatchESPN app here.  Are you a U-verse TV subscriber, and have you been able to access the app before?

Message 31 of 140
Contributor

WatchESPN app

After signing on to the watch ESPN app with my att info I am getting a "used not authorized" error. After searching it appears numerous people are or were having this issue. I have the highest cable package so I should not be having these issues. I would hate to have to cancel my account but that's the direction I'm leaning towards if this does not get corrected.
Message 32 of 140
Community Support

Re: WatchESPN app

Hi @Plzhlp411,

 

I am sorry about the issues you are having with your WatchESPN, but I will be glad to help. I will be sending you a private message to gather more information.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 33 of 140
Tutor

Re: Watch ESPN - User not authorized error

I'm a U-200 subscriber, I get all of the ESPN channels on u-verse, and also BTN, NBCSN, etc..  I recently upgraded from Internet U-verse only to U-200 and Internet, switching from DirecTV.  Unfortunately, when I try to use TV network apps on my iPhone and iPad (like ABC, Watch ESPN, NBC Sports Live Extra, Fox, BTN2Go, etc), after selecting ATT  U-verse as my participating TV provider and entering my U-verse credentials, I just get the User Not Authorized error from every single app.  Does anyone know how to fix this?  I don't have time to spend an hour on hold waiting for tech support, and I am about to switch back to another provider after only three days with U-verse.

 

Examples of errors:

 

NBC Sports Live Extra: "We're Sorry it looks like you're not a subscriber to this channel. Please contact you're provider."

ABC: "Error code:400-1. Unfortunately, you cannot access this content. Please contact your TV provider for further assistance."

BTN2Go: "User is not authroized to this content."

Watch ESPN: "Unable to play video. You are not authorized to play this content. Please contact your provider."

 

Can someone please help??? Talked with two techs who have basically thrown up their hands saying they cannot help.

 

Update on 6/9: So I sent a PM to ATTU-verseCare 

Message 34 of 140
Contributor

ESPN watch

how do I authorize ESPN Watch
Message 35 of 140
ACE - Professor

Re: ESPN watch

Assuming you have a U-Verse subscription that includes ESPN and have U-Verse internet, you should be good. Enter your master "at att.net" email address and you should be good to go.

 

If you have, say, Comcast internet with U-Verse TV, it won't work.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 36 of 140
Expert

Re: ESPN watch


@baseballisback wrote:

Assuming you have a U-Verse subscription that includes ESPN and have U-Verse internet, you should be good. Enter your master "at att.net" email address and you should be good to go.

 

If you have, say, Comcast internet with U-Verse TV, it won't work.


Might not be true, previously had to have ATT Internet, but they changed it to must have a TV provider that has ESPN. Smiley Surprised

 

Who will be able to access WatchESPN content?

Users with a WatchESPN affiliated video provider must authenticate to gain access to ESPN, ESPN2, ESPN3, ESPNU, ESPNews, ESPN Deportes, ESPN Goal Line and ESPN Buzzer Beater. To view a list of the WatchESPN affiliated video providers, please click here.

 

Apple TV, Google Chromecast, Amazon Fire TV, Roku and Android mobile users who do not subscribe to an affiliated video provider will have access to ESPN.com video on demand clips only.

 

http://espn.go.com/watchespn/faq#faq6

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 37 of 140
Contributor

Re: Watch ESPN - User not authorized error

I am experiencing the same problem with my Disney and HBO apps. I have been on the phone for 2 days with apple and uverse. Att uverse technicians acted like they had no idea what the problem was. It would be nice if someone could contact me to see if force syncing would resolve our issues as well.
Message 38 of 140
Tutor

Watch ESPN won't work

Error message, on any device, is "Unable to play video"
"You are not authorized to play this content. Please contact your provider."
It is a similar message when trying to stream on apps like FoxNow.
Please help us.
Message 39 of 140
Expert

Re: Watch ESPN won't work


@Ncaperton wrote:
Error message, on any device, is "Unable to play video"
"You are not authorized to play this content. Please contact your provider."
It is a similar message when trying to stream on apps like FoxNow.
Please help us.

Do you have Uverse TV?  Required for Watch ESPN and Fox Now. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

Message 40 of 140
Contributor

Cant get WatchESPN

I feel like I've tried everything that I have seen on these forums to try and get my WatchESPN app on my phone or even on my computer browser to work. It still hasn't...I am just trying to watch the final round of the Open but am having some real troubles. I saw some answers on here regarding AT&T having to sync my account but not sure how to get that started. I have UverseTV and internet so not sure why this is happening.

 

Any help would be greatly appreciated.

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Message 41 of 140
Contributor

Re: watch ESPN app not working with ATT

I just updated from Uverse to Uverse with Gigapower and cannot access WatchESPN or Fox Sports Go.  I have U200 TV and base Gigapower service.  Log in on att site fine, then click on ESPN channel in the app and the not authorized user box pops up.  

Message 42 of 140
Community Support

Re: Cant get WatchESPN

Hi @Zlamers,

 

I am sorry about the issues you are having with your Watch ESPN, but I will be glad to help. I will be sending you a private message to gather more information.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 43 of 140
Tutor

Re: Watch ESPN won't work

Yes. We have ATT Uverse TV and Internet service, of course.
Message 44 of 140
Expert

Re: Watch ESPN won't work


@Ncaperton wrote:
Yes. We have ATT Uverse TV and Internet service, of course.

It's not an "of course", there are many Internet only users that used to be able to Watch ESPN, that was the initial requirement. Smiley Surprised

 

Edit:  Contact ATT Uverse Care to be able to watch both.  Click the ATT Uverse Care link in my signature below, send the PM, explain your error situation situation.

 

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 45 of 140
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