- edited 09-21-2015 8:39 AM by ATTDmitriyCM
I'm a U-200 subscriber, I get all of the ESPN channels on u-verse. I recently moved to Kansas City from Chicago, and since the move I haven't been able to access Watch ESPN online. I've tried from my laptop, phone and two different tablets. I just get the User Not Authorized error. Does anyone know how to fix this? I don't have time to spend an hour on hold waiting for tech support.
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09-20-2015 12:12 PM
09-21-2015 12:54 AM
So I got a note from support that it had been escalated and a question as to whether it had been fixed. Shouldn't they know? BTW the answer is NO. Now what ?
09-21-2015 10:10 AM
I used to be able to watch ESPN3 through WatchESPN (computer), and through my iPhone, and iPad, now I get a 'not an authorized user' message. My username and password are correct -- i can log into my App to view my account. I can no longer watch HBO go through my device (tried only on iPhone). We recently moved, which appears to have complicated the issue. Was told to wait until new billing cycle and everything 'should reset' -- it didn't.
09-24-2015 7:53 PM
Got an email from Uverse care saying they did some things on their end to resolve issues. Required me to delete cookies, delete/reinstall apps, etc. Still didn't work, but I'm glad they're starting to try some things out.
Will post on here any successes I have; if I can give a glimmer of hope for people in the same predicament, that would spare a lot of defections to competitors.
- edited 01-18-2016 9:10 AM
U-verse TV Apps update:
Error message when signing on to HBO Go, Watch ESPN, Showtime, and other 3rd party streaming applications:
"It is not possible to sign in at this time. Please try again later."
"User Not Authorized"
Some users may have experienced trouble signing on to U-verse TV applications recently. Our technical teams were engaged and a fix was released today.
We apologize for the inconvenience this has caused
09-29-2015 10:58 AM
Still didn't work. I'll send a PM.
I'm at work (so not on my AT&T Uverse home network), and I deleted the Watch ESPN app on my iPhone and reinstalled from the App Store. When I started the app, it asked for my provider and login info (which is good, it means all cookies and stored data were gone, as per the instructions). But after logging in, it still gives me the "user not authorized" message.
I suspect that this will happen on other devices/platforms (Xbox, laptop, Apple TV, Android tablet), so I'm not even going to bother with those. But this is going on 4 months now and it's getting ridiculous.
10-05-2015 7:52 AM
I solved the issue.
Background: I have not been able to login with my main on an app or stream since early April (Still can't login, even to this day) My Uverse.com login DOES work.
Solution: I created a sub account on the myAT&T site. After the creation of the account, it doesn't show up as 1 of my possible 30 (takes 24 hours to process). NOT true, I deleted the app and logged in to the new SUB account that I created and it's working perfectly fine now.
I know this isn't the solution everyone wants to hear. At least its a quick fix and no more USER NOT AUTHORIZED error.
10-05-2015 1:56 PM
This worked for Watch ESPN! Fabulous. I previously changed my login password to see if that would trigger a resync for the passwords, but that didn't work. I'll try this at home on my other units (Apple TV, iPad, Xbox).
I did have to delete and reinstall the app, since it seems that even though I logged out of my account inside the Watch ESPN app, when I logged back in (via selecting my provider) it automatically logged into my account rather than asking me for another log in name/password.
You may have saved AT&T a defector; too bad AT&T couldn't think of this fix.
11-15-2015 11:14 AM
My sincere thanks for sharing your solution and I appreciate its ingenuity.
Pin a medal on this guy/gal!
12-05-2015 4:37 PM
I had this probem, too. Ultimately they said somehow my system had become "un-synched" (whatever the heck that means) and they had to "re-synch" it. The first person I talked to, who tried everything, was not capable of doing this (not that he wasn't smart enough - he apparently did not have the access to do it); it had to go to the next level. Once it was "re-synched," I uninstalled and re-installed the app, and it worked like a charm. Now my husband can watch the B1G Champioinship game during his conference in DC. Go Hawks!
01-16-2016 3:11 PM
01-17-2016 10:02 AM
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07-24-2016 8:26 PM
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