Explore & discover

Helpful Links

Video Load Error ES-002

Contributor

Video Load Error ES-002

I am based out of the US and i have the Sports package that enables me to watch F1. I recorded the F1 last night. I am attempting to watch it on my ipad through the uverse app.

 

when i locate the recording and then select watch  the following error is received - Video Load Error. Please Try Again in a moment (ES-002). 

 

I have been trying for several hours with the same error.

 

what do i need to do to resolve this issue?

 

Thank you

486 Views
Message 1 of 3
Administrator

Re: Video Load Error ES-002

Hello @sambey75,


I am sorry to hear of the issues with being unable to watch F1 on your iPad. I would be more than happy to provide some additional assistance with this!


We have a wonderful resource online for fixing common issues. Please access our Troubleshoot & Resolve Tool to be taken through a specialized diagnostic flow especially designed for your device and account.


Let us know if this helps! Have a great day.


Nicole, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: Video Load Error ES-002

Same thing happened to me.  Was watching F1 for about an hour on my iPhone...application accidentally minimized, and when I tried to bring the channel back up, got the same message.

 

Every single channel works except this one and the sd variant.  What gives?

Message 3 of 3
Share this topic
Share this topic
Additional Support