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Video Load Error ES-002


Video Load Error ES-002

I am based out of the US and i have the Sports package that enables me to watch F1. I recorded the F1 last night. I am attempting to watch it on my ipad through the uverse app.


when i locate the recording and then select watch  the following error is received - Video Load Error. Please Try Again in a moment (ES-002). 


I have been trying for several hours with the same error.


what do i need to do to resolve this issue?


Thank you

Message 1 of 3

Re: Video Load Error ES-002

Hello @sambey75,

I am sorry to hear of the issues with being unable to watch F1 on your iPad. I would be more than happy to provide some additional assistance with this!

We have a wonderful resource online for fixing common issues. Please access our Troubleshoot & Resolve Tool to be taken through a specialized diagnostic flow especially designed for your device and account.

Let us know if this helps! Have a great day.

Nicole, AT&T Community Specialist

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Message 2 of 3

Re: Video Load Error ES-002

Same thing happened to me.  Was watching F1 for about an hour on my iPhone...application accidentally minimized, and when I tried to bring the channel back up, got the same message.


Every single channel works except this one and the sd variant.  What gives?

Message 3 of 3
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