Jennings57's profile

Contributor

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3 Messages

Monday, June 10th, 2019 3:59 PM

Uverse app live tv

My Uverse app won't let me watch live TV. It has a message that I have to go to parental controls. We don't even have any parental controls set up on our main Uverse box. 

Accepted Solution

Official Solution

Community Support

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230.4K Messages

5 years ago

Hi There @Jennings57,

 

Normally when it comes to Parental Controls and the app, the parental controls are from the U-verse receivers. A couple of messages ago, we have sent a link for "Parental Controls for U-verse TV." 

 

Check the receivers to see if Parental Controls have been set. If they have been set, turn them off and then wait for about 5 minutes and then clear the data and cache from the app and try again.

 

If you need any more help, we are always here.

 

Matthew, AT&T Community Specialist

Community Support

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230.4K Messages

5 years ago

Hello @Jennings57,

 

Thanks for reaching out to the Community, we can help you with your Uverse TV app.

 

Access this article for help with Parental Controls for U-verse TV. Here are steps you can take to make sure Parental Locking is off:

  • From the remote, press Menu>Options>System>Parental Controls.
  • Enter the PIN
  • Select Turn off locking>OK

 

Let us know if the article above helped!

 

Denise, AT&T Community Specialist

Contributor

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3 Messages

5 years ago

The solution presents did not work. All parental controls disabled on both
of our boxes and the Uverse app still says it is locked.

Community Support

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230.4K Messages

5 years ago

Hi, @Jenings57.

Have you already tried uninstalling and reinstalling the application to see if that clears up the issue?

John, AT&T Community Specialist

Contributor

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3 Messages

5 years ago

I have deleted and reinstalled 2 times. Still tells me live TV is blocked
due to parental controls.
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