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Uverse app live tv

My Uverse app won't let me watch live TV. It has a message that I have to go to parental controls. We don't even have any parental controls set up on our main Uverse box. 

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Message 1 of 6
Administrator

Re: Uverse app live tv

Hello @Jennings57,

 

Thanks for reaching out to the Community, we can help you with your Uverse TV app.

 

Access this article for help with Parental Controls for U-verse TV. Here are steps you can take to make sure Parental Locking is off:

  • From the remote, press Menu>Options>System>Parental Controls.
  • Enter the PIN
  • Select Turn off locking>OK

 

Let us know if the article above helped!

 

Denise, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: Uverse app live tv

The solution presents did not work. All parental controls disabled on both
of our boxes and the Uverse app still says it is locked.
Message 3 of 6
Administrator

Re: Uverse app live tv

Hi, @Jenings57.

Have you already tried uninstalling and reinstalling the application to see if that clears up the issue?

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: Uverse app live tv

I have deleted and reinstalled 2 times. Still tells me live TV is blocked
due to parental controls.
Message 5 of 6
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎07-01-2019 3:05 PM

Re: Uverse app live tv

Hi There @Jennings57,

 

Normally when it comes to Parental Controls and the app, the parental controls are from the U-verse receivers. A couple of messages ago, we have sent a link for "Parental Controls for U-verse TV." 

 

Check the receivers to see if Parental Controls have been set. If they have been set, turn them off and then wait for about 5 minutes and then clear the data and cache from the app and try again.

 

If you need any more help, we are always here.

 

Matthew, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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