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Uverse App missing many channels as show on home tv

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Uverse App missing many channels as show on home tv

Why is the uverse app miissing many channels as show on home tv even when using it at home?  Local channels and others channel are not available on rhe app. It should be all available on app as well since you are watching at home using the same at&t wifi. This should be fixed asap. Xfinity allows it on their service to both view channels of home and mobile app. 

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Message 1 of 24

Re: Uverse App missing many channels as show on home tv

When I opened the app, I selected the Guide.  From the Guide, I selected the channel, then the Watch, Record, etc. appeared.  When I select Watch, my two boxes appear at the top, then the device with Live TV option appeared.  After I selected Live TV, it played.  I posted screenshots in (hopefully) order for you.

 

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Message 16 of 24

Re: Uverse App missing many channels as show on home tv

If you don’t see your box on the app, you have to pair them. The following link tells you how to do it.

https://www.att.com/esupport/article.html#!/u-verse-tv/KM1001096

 

“Why can't I connect my device to my receiver?
Check the Wi-Fi settings of your device to ensure it's connected to your AT&T home network and not via 3G or LTE.
Ensure that you have enabled your receiver by running the wizard on Ch. 9301.
If you are on your Wi-Fi home network and have run the wizard and still can't connect to your receiver, launch the My Enabled Devices application on Ch. 9301 to confirm your connection mode.
If instructed to do so, reboot your receiver.
Then attempt to launch the application on your device again.“

Message 17 of 24
Tutor

Re: Uverse App missing many channels as show on home tv

I did all that. It was there for a minute and when I watched it on device it was showing the wrong show. It wasnt the Ancient episode that was showing on tv.  So this apps doesnt really work well. It needs a lot of improvements!  And only way I can get the channel to appear on Live again is to uninstall and reinstall the app. Then again it will only appear for a brief moment on Live channel then it will disappear again. 

Message 18 of 24

Re: Uverse App missing many channels as show on home tv

The program is over so I couldn’t check it.  It did take a bit to begin playing the current content.  However, the History channel app has 141 episodes for the Anceint Aliens program, if interested.  You just need to use your AT&T U-Verse log in credentials.  

 

I agree the U-Verse app needs work. I don’t know of any provider that has a great app.  I had Comcast, theirs was really good until they paired with Netflix, then it went downhill fast in 2016.  I had Brighthouse in Florida, which was an ok app, but you needed to be on home WiFi to watch most content, which, in my opinion, defeats the purpose of mobile.  Then Spectrum bought out Brighthouse, I didn’t like theirs either, so I just stream when I’m down there.

Message 19 of 24
Tutor

Re: Uverse App missing many channels as show on home tv

Watch channel 256 on your app. It say History Channel - Ancient Aliens Declassified. But when you watch it, it showing the wrong show. It showing the  A&E show. Thats weird!

Message 20 of 24

Re: Uverse App missing many channels as show on home tv

That is weird.  On mine Paid Programming is on right now on the History channel.  Check your television, see if it’s an app issue or a service issue.  Sometimes that happens where channels show the wrong content.  Mine is playing the Paid Programming

Message 21 of 24
Tutor

Re: Uverse App missing many channels as show on home tv

It showing the rigjt content on tv.  It’s the stupid U-verse that doesnt work. This is what I mean about this app. 

Message 22 of 24

Re: Uverse App missing many channels as show on home tv

You must have different content than I do.  On the guide for the U-Verse receiver and app, A&E shows Marie Osmond’s BodyGym, but is playing Larry King.  Playing a different program than the guide is common due to last minute programming changes, but both, the receiver and the app, are playing it and showing A&E logo.  The History channel has Paid Programming and is playing it on both.  The Ancient Aliens show ended 55 minutes ago.  

 

Yes, I agree, every provider’s apps need work.  I usually send information like this to the Wriiten Correspondence address that’s located on the bills.  Not the payment address.  The customer support reps can only do so much, in my opinion, the written correspondence address tends to go further.

Message 23 of 24
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Re: Uverse App missing many channels as show on home tv

 I’m a new U-verse customer and I’m finding out all the limitations of the U-verse app like you have mentioned. Are you still a U-verse customer?   I had Comcast for the last two years, and while their app and computer experience was better, I will never go back to their service. I’m enjoying U-Verse already a lot more. I hope the U-Verse app comes along, but they may be trying to push people to subscribe to Direct TV.  Smiley Sad

Message 24 of 24
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