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Uverse App error on FireTV. Reset 3 times still same error

Uverse App error on FireTV. Reset 3 times still same error

UVERSE EROOR.JPGUverse,app error on FireTV

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Message 10 of 78
Tutor

Re: Fire TV U-verse app live tv playback error

The firetv worked fine previously and I am able to watch tv on a fire stick as well as the cable box. 

 

Message 16 of 78
Administrator

Re: Fire TV U-verse app live tv playback error

Thank you for letting us know, @ARW816.

Since it is working on a different device, we recommend ensuring that your Fire TV is completely up to date. In some cases, resetting your U-verse TV password has helped clear errors as well

Also, be sure to post a review on the software store for the U-verse app, since this can help get any software conflicts resolved.

Let us know if those first steps help, so we know how to proceed.

John, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 17 of 78
Administrator

Re: Uverse App error on FireTV. Reset 3 times still same error

We're here to help, @jesusgirl2!

We will be sending you a private message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here.

We look forward to hearing from you!

Alexander, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 78
Contributor

U-verse app live tv error on Fire tv

I get the error below when trying to watch live tv. It was working and then all of a sudden stopped working over the weekend. Everything is up to date on the fire tv. Any ideas?1651DC91-FF8B-455F-A1B3-3AD34CF266AE.jpeg

 

 

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Message 19 of 78
Tutor

Re: Fire TV U-verse app live tv playback error

Yup, same problem here on my fire tv. The app does work on my fire stick...I have tried everything suggested to fix it but it’s still not working. What else can I try?

Message 20 of 78
Contributor

Re: Uverse App error on FireTV. Reset 3 times still same error

I am having the same problem , please help thanks .

Message 21 of 78
Administrator

Re: Can't stream select shows from Uverse fire TV app

Hi There @AC0720,

 

Thank you so much for posting. We can help.

 

Have you tried removing the app from the Fire TV and reinstalling it again?

 

If not, follow these simple steps:

  1. Delete the App Cache from the settings menu
  2. Remove the app from the FireTV
  3. Restart the FireTV and the actual TV set
  4. Reinstall the app again
  5. Log-In to the app and you should be able to stream

If those things so not help, please reach back out and we can proceed with the next steps.

 

Thank you for being an AT&T Subscriber.

 

Matthew, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 22 of 78
Tutor

Re: Can't stream select shows from Uverse fire TV app

I'm having the same problem and your solution did not work.  What should I try next?

Message 23 of 78
Contributor

Re: Can't stream select shows from Uverse fire TV app

Same problem here with insignia fire tv.  Your suggestions didn't work, what next?

Message 24 of 78
Contributor

Uverse app not working

I am getting an internal error message when trying to watch on the Uverse app on my fireTV. Please Help

Message 25 of 78
Administrator

Re: U-verse app live tv error on Fire tv

Hi @ccoker93!


Thank you for reaching out to us here, we'd love to help you with your app concern!

To get started, we suggest that you Clear Cache on your TV, uninstall the app, restart your TV, reinstall the app and then try again to see if that helps.

You can also view this great article to get tips on how to Troubleshoot your U-verse App Not Working.

Let us know if this helps!

 



Yetty, AT&T Community Specialist

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 26 of 78
Contributor

Re: Uverse App error on FireTV. Reset 3 times still same error

We are having this same issue! How can we fix it?

Message 27 of 78
Contributor

Re: U-verse app live tv error on Fire tv

That made no difference. Received the same error. 

Message 28 of 78
Tutor

Re: Fire TV U-verse app live tv playback error

I have the same problem.

Message 29 of 78
Community Support

Re: Uverse App error on FireTV. Reset 3 times still same error

Hi,

 

Thank you for reporting this issue to us. We are investigating this issue right now and will keep everyone updated as we work with the FireTV team on this.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 30 of 78
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