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Uverse App error on FireTV. Reset 3 times still same error

Uverse App error on FireTV. Reset 3 times still same error

UVERSE EROOR.JPGUverse,app error on FireTV

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Message 10 of 69
Tutor

Re: Can't stream select shows from Uverse fire TV app

The play back issue still exist, I found that using a fire stick connected to a fire TV on a previous updated version v1.9.0.06321 serve as a work-around but with Version v2.0.0.06209 I began to have error messages on playback and which now makes my new Fire TV device useless while viewing Uverse programming. Please fix the bugs in this upgraded Uverse app.

 

 

 

Att build.jpgAtt build2.jpg

Message 46 of 69
Tutor

Re: Can't stream select shows from Uverse fire TV app

Must be time to change carriers for my TV service. It seems like neither company cares about the customers, just the money they spend. It's been going on now for a while and should have been corrected already. 

 

 

 

Message 47 of 69
Tutor

Re: Uverse App error on FireTV. Reset 3 times still same error

I did everything that was suggested still no change. I posted that I thought it was an ATT app version that was the issue, after additional testing I don't believe that anymore.

The only thing I can think of now is the 3rd Party apps that's included in the installation of the U-verse app which monitors usage has blacklisted my FireTv device for some reason using my u-verse login information. I can't test that theory without a test login id, but verbage is in the End User License Agreement which suggest it can be done with no fault of AT&T.

 

 

Message 48 of 69
Tutor

Re: Uverse App error on FireTV. Reset 3 times still same error

I did everything that was suggested still no change. I posted that I thought it was an ATT app version that was the issue, after additional testing I don't believe that anymore.

The only thing I can think of now is the 3rd Party apps that's included in the installation of the U-verse app which monitors usage has blacklisted my FireTv device for some reason using my u-verse login information. I can't test that theory without a test login id, but verbage is in the End User License Agreement which suggest it can be done with no fault of AT&T.

 

For those who hasn't experienced the issue, I suggest opting out of data collection and hope the update doesn't push to your device, I don't believe AT&T is interested in trying to resolve this issue anytime soon. 

 

 

Att1.jpegAtt2.jpeg

Message 49 of 69
Tutor

Re: Uverse App error on FireTV. Reset 3 times still same error

Come on ATT fix this issue.

Message 50 of 69
Tutor

Re: Uverse App error on FireTV. Reset 3 times still same error

What is the status of fixing this issue?

Message 51 of 69
Tutor

Re: Can't stream select shows from Uverse fire TV app

This issue remains outstanding for me too. I've spoken to the TV manufacturer, Amazon both state it's an application (Uverse) issue. Has there been a resolution provided for anyone? I've uninstalled, reset, changed my Uverse password etc...and zero changes. Please provide an update.

 

Error from Internal Player:

Com.quickplay.vstb.plugin.player:9210/

NexPlayerListener.onStatusReport()

Msg=NEXPLAYER_STATUS_REPORT_VIDEO_GET_CO

DEC_FAILED(com.quickplay.plugin.player.nexplayer:

10203)(com.quickplay.vstb.core:1404) – see internal error for the detail

Message 52 of 69
Contributor

Re: Can't stream select shows from Uverse fire TV app

Having same issue on Insignia Fire Tv. I have deleted and reinstalled the app. Cleared cache and cookies. App works fine on smartphone but I get this error message. It’s been happening since about the middle of August. Please have someone resolve this issue.

8F7A1BAD-54B9-448B-BAF6-B25F03A5EC78.jpeg

 

Message 53 of 69
Tutor

Re: Can't stream select shows from Uverse fire TV app

I contacted Amazon and they are not aware of any issues in discussion with AT&T...so who is really fixing the problem? C’mon AT&T, time to get your act together!

Message 54 of 69
Community Support

Re: Can't stream select shows from Uverse fire TV app

Hi,

 

We are still investigating this issue and thank everyone that is posting the screenshots of the errors they are getting. The main errors that people appear to be having are error 1404 and 1401. We are still investigating this and working towards getting this issue resolved.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 55 of 69
Tutor

Re: Fire TV U-verse app live tv playback error

We have had this issue for well ver a month. Ridiculous that this has not been fixed yet.

Message 56 of 69
Tutor

Re: Fire TV U-verse app live tv playback error

I am having this same problem-new Insignia fire tv.  Other TVs in my house have no problem.  

Message 57 of 69
Contributor

Re: Can't stream select shows from Uverse fire TV app

I’m having the exact same problem.

Message 58 of 69
Contributor

Re: Can't stream select shows from Uverse fire TV app

I am having the same exact problem as everyone else....tried all "solutions" offered but nothing works.  Insane that ATT has not fixed this yet.....

Message 59 of 69
Tutor

Re: Can't stream select shows from Uverse fire TV app

Not only is it insane that they have not fixed yet, but they don't even respond to any of these messages.  Can't wait to Dump AT&T all together.  Never again will I go back to any of their services.  

Message 60 of 69
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