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Uverse App error on FireTV. Reset 3 times still same error

Uverse App error on FireTV. Reset 3 times still same error

UVERSE EROOR.JPGUverse,app error on FireTV

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Message 10 of 78
Administrator

Re: U-verse app live tv error on Fire tv

Hello, @ccoker93.

Thank you for letting us know. We are currently investigating this error with the Fire TV team, and will be posting updates on this thread.

We appreciate your patience while we investigate, and if you have any other questions or concerns, feel free to let us know.

Thank you for choosing AT&T.

John, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 31 of 78
Administrator

Re: Uverse app not working

We're here to help, @Tearam123!

Have you tried any troubleshooting, such as uninstalling and reinstalling the app or restarting your Fire TV?

What error are you getting, and when did it start?

Let us know more, so we know how to proceed.

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 32 of 78
Contributor

Re: Uverse app not working

Yes, I have uninstalled and reinstalled the app. I have cleared data and cookies and it still does not work.
Message 33 of 78
Administrator

Re: Uverse app not working

Thank you for the response, @Tearam123.

We are currently investigating the internal error on the U-verse App with the Fire TV team.

We appreciate your patience while this is being investigated, and updates on the situation will be posted on this thread

If you have any other questions or concerns about our services, feel free to post on the forums, and thank you for choosing AT&T.

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 34 of 78
Contributor

Re: Can't stream select shows from Uverse fire TV app

Is there any update from the Fire TV team? I’ve been receiving the same error for about a week now to no avail. I also called customer support and after 2 hours on the phone troubleshooting we got nowhere. This is frustrating. 

Message 35 of 78

Re: Uverse App error on FireTV. Reset 3 times still same error

I first followed your instructions but it did not work so I factory reset and reinstalled U-verse and still same error.

Message 36 of 78
Tutor

Re: Can't stream select shows from Uverse fire TV app

Still no resolution was on the phone about an hour before they acknowledged
it was a known issue, and I was told to just wait until it was fixed. So
I'm not watching desired programming now on this device
Message 37 of 78
Tutor

Re: Can't stream select shows from Uverse fire TV app

I've tried deleting and re-installing the app still no change, cant watch
desired programming
Message 38 of 78
Tutor

Re: Can't stream select shows from Uverse fire TV app

I was getting some sports channels live along with the code error everyone else has, but just checked to see if anything had changed and now not getting sports either.  In fact it now says it can't be shown outside the US.  Is the live Uverse going to be fixed on the fireTV soon?

Message 39 of 78
Contributor

Re: Can't stream select shows from Uverse fire TV app

I am having the exact same issues

Message 40 of 78
Contributor

Re: Can't stream select shows from Uverse fire TV app

Same here... it was working fine about a week ago and now nothing works. Same error when I try to watch anything... did AT&T change something recently?

Message 41 of 78
Contributor

Re: Can't stream select shows from Uverse fire TV app

We are having the same issue with our Firetv. The app works fine on our Fire tablets and firestick but not on the Firetv.

Message 42 of 78
Contributor

Re: Can't stream select shows from Uverse fire TV app

I, too, have tried every suggestion and my firetv and uverse app will not stream. This is not a firestick, it’s a fire tv (if that info helps). Also, I can watch U-verse on my iPad, just not on my firetv.

Please let me know what I can do or when you fix this. Thanks!

Message 43 of 78
Tutor

Re: Can't stream select shows from Uverse fire TV app

I have three fire TV's that U-Verse does not work on. I also have a Samsung tablet that it does not work on. The only thing it will work on is my IPhone.

Message 44 of 78
Tutor

Re: Can't stream select shows from Uverse fire TV app

There have been no replies from ATT or Fire TV so is anyone working on this or is this ATT's way of getting rid of U-Verse to make you go to Direct TV??????

 

Message 45 of 78
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