Can't stream select shows from Uverse fire TV app

[jesusgirl2]

Uverse,app error on FireTV

[ATTCares]

Hello, @ccoker93.

Thank you for letting us know. We are currently investigating this error with the Fire TV team, and will be posting updates on this thread.

We appreciate your patience while we investigate, and if you have any other questions or concerns, feel free to let us know.

Thank you for choosing AT&T.

John, AT&T Community Specialist

[ATTCares]

We're here to help, @Tearam123!

Have you tried any troubleshooting, such as uninstalling and reinstalling the app or restarting your Fire TV?

What error are you getting, and when did it start?

Let us know more, so we know how to proceed.

John, AT&T Community Specialist

[Tearam123]

Yes, I have uninstalled and reinstalled the app. I have cleared data and cookies and it still does not work.

[ATTCares]

Thank you for the response, @Tearam123.

We are currently investigating the internal error on the U-verse App with the Fire TV team.

We appreciate your patience while this is being investigated, and updates on the situation will be posted on this thread. 

If you have any other questions or concerns about our services, feel free to post on the forums, and thank you for choosing AT&T.

John, AT&T Community Specialist

[Laur7n]

Is there any update from the Fire TV team? I’ve been receiving the same error for about a week now to no avail. I also called customer support and after 2 hours on the phone troubleshooting we got nowhere. This is frustrating. 

[jesusgirl2]

I first followed your instructions but it did not work so I factory reset and reinstalled U-verse and still same error.

[AC0720]

Still no resolution was on the phone about an hour before they acknowledged
it was a known issue, and I was told to just wait until it was fixed. So
I'm not watching desired programming now on this device

[AC0720]

I've tried deleting and re-installing the app still no change, cant watch
desired programming

[Kskkgd]

I was getting some sports channels live along with the code error everyone else has, but just checked to see if anything had changed and now not getting sports either.  In fact it now says it can't be shown outside the US.  Is the live Uverse going to be fixed on the fireTV soon?

[Sc419795]

I am having the exact same issues

[Alexgut20]

Same here... it was working fine about a week ago and now nothing works. Same error when I try to watch anything... did AT&T change something recently?

[golivaretti]

We are having the same issue with our Firetv. The app works fine on our Fire tablets and firestick but not on the Firetv.

[pursleyjeff]

I, too, have tried every suggestion and my firetv and uverse app will not stream. This is not a firestick, it’s a fire tv (if that info helps). Also, I can watch U-verse on my iPad, just not on my firetv.

Please let me know what I can do or when you fix this. Thanks!

[Dennis117]

I have three fire TV's that U-Verse does not work on. I also have a Samsung tablet that it does not work on. The only thing it will work on is my IPhone.

[Dennis117]

There have been no replies from ATT or Fire TV so is anyone working on this or is this ATT's way of getting rid of U-Verse to make you go to Direct TV??????