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User not authorized

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User not authorized

When I login to third party apps on my phone, tv, or roku, I get a message that says I don't subscribe to these channels, but I do. Other apps like nbc tell me I'm not an authorized user. Is there going to be a fix for this??

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Message 1 of 8
Administrator

Re: User not authorized

Hi There @Muki3439

We can help wit that. Let's see if we can replicate the issue online, through the 3rd party network sites. Please go to the network sites and try to log in there with your AT&T/U-verse username and password and see if you are able to stream from the computer.

 

If there is anything else that we can do for you, reach back out.

 

Matthew, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Tutor

Re: User not authorized

That's what I've tried to do and it's not working. I will attach a
screenshot for your reference.
Message 3 of 8
Administrator

Re: User not authorized

@Muki3439,

 

Were you able to sign in to those network apps before? Have you tried to uninstall and reinstall the apps? Are you able to sign in to the Uverse TV or myAT&T apps?

 

We look forward to your response!

 

Rury, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8
Tutor

Re: User not authorized

I've tried signing in on my phone, my tablet, my TV and my Roku. I can sign
into the MyAtt app. But any third party apps tell me I'm not authorized.
Message 5 of 8
Administrator

Re: User not authorized

Thanks for reaching back @Muki3439,

 

Some 3rd party apps require you to register your provider first. Have you gone through the registration process for these apps?

 

Also, were you able to sign in to those network apps before?

 

We look forward to your response!

 

Denise, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8
Tutor

Re: User not authorized

This is the first time I've tried. I did register with each one. The IDgo
app on my Roku says I don't subscribe to this channel through att. In fact,
all the 3rd party apps for any channel say unauthorized user or I don't
subscribe. It makes no sense. I tried calling when I happened with the NBC
app 2 weeks ago and I was given no solution by the tech department. Att
told me to just log in to their app. But the att app doesn't have the same
programming on it that the apps for the actual channels do. Is there
something on my account that is wrong??
Message 7 of 8
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎07-01-2019 3:26 PM

Re: User not authorized

Hello @Muki3439,

 

I found a Forums article with App Troubleshooting Information that may provide a solution to accessing those apps.

 

Let us know if this article helps.

 

Denise, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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