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UVerse Online Guide - No Data After Sep 18

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UVerse Online Guide - No Data After Sep 18

The Online UVerse TV Guide (http://uverse.com/uv/guide) shows programming about 2 wks ahead of the current date.

 

A few days ago I noticed the Guide goes BLANK starting at 6:30pm CT on Sun Sep 18. This has happened in the past but usually resolves in a day or so... but it's been 3 days now & the schedule is blank thru Sep 20.

 

AT&T: please resolve!

 

Thanks

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Message 1 of 14
Anonymous
Not applicable

Re: UVerse Online Guide - No Data After Sep 18

That happened to my so I restarted the receiver and everything was there.  I do not know what happened but you have to restart all your receivers.  If that does not solve the problem then you would have to call. AT&T.

Message 2 of 14
Mentor

Re: UVerse Online Guide - No Data After Sep 18

I rebooted the residential gateway & both receivers but nothing has changed.

 

As I said, this has happened a few times before & resolved itself in a day or so -- calls to AT&T have not fixed the problem in the past, so I suppose I'll just have to 'wait it out'...

Message 3 of 14
Mentor

Re: UVerse Online Guide - No Data After Sep 18

Now that I re-read your reply, I wonder if we're talking different things:

 

My issue is with the Online TV Guide, not the 'on screen' TV Guide. That is fine. It's the

http://uverse.com/uv/guide

site that does not have the information.

 

I've edited my original post to reflect this clarification.

 

 

Message 4 of 14
Mentor

Re: UVerse Online Guide - No Data After Sep 18

So I broke down & called "Tech Suppport"... it took 28 minutes to get A.J. to understand exactly what the issue was; he confirmed the Online Guide data is blank after Sep 18 but was COMPLETELY unable to help. He said he would transfer me to someone 'technical' who could assist -- and I ended up talking to a woman who didn't speak the English too well and eventually transfered me -- to ATT Cellular Telephone Support...where I promptly gave up after 48 minutes.

 

Back to 'waiting it out'...

Message 5 of 14
Mentor

Re: UVerse Online Guide - No Data After Sep 18

Still waiting ... blank from Sep 19-23...

Message 6 of 14
Mentor

Re: UVerse Online Guide - No Data After Sep 18

Another 45 mins w. tech support got the answer: "the network guys are doing maintenance on the website. Hopefully it will be fixed soon."

 

Joseph: you took that verbal abuse very well. (tip of the cap to you)

Message 7 of 14
Expert

Re: UVerse Online Guide - No Data After Sep 18

I'm already dealing w/ATT Customer Care on this issue on uverse.com Guide still only going upto 9/18 8 pm ET.  They have said they are aware and searching a fix for it.

 

My Guide on the TV is OK. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 8 of 14
Mentor

Re: UVerse Online Guide - No Data After Sep 18

Still not fixed... soon the whole Guide will just be BLANK...

Message 9 of 14
Mentor

Re: UVerse Online Guide - No Data After Sep 18

No one has been able to solve this problem in NINE DAYS??? 

 

THIS IS *** YOUR *** WEBSITE!!!!!

 

There's got to be SOMEONE who knows how it works!?!

Message 10 of 14
ACE - Expert

Re: UVerse Online Guide - No Data After Sep 18

I followed the link in the first post and was able to see up to and including 9/26 which would be 2 weeks.

 

Either it's been fixed or it's a problem for only some customers.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14
Mentor

Re: UVerse Online Guide - No Data After Sep 18

Ha! You are correct. I check every two hours and it's been blank, but it has returned since my last check. Thanks for the head's up!

Message 12 of 14
ACE - Expert

Re: UVerse Online Guide - No Data After Sep 18

YEA!  Maybe your post lit a fire under someone.Smiley Wink

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 14
Expert

Re: UVerse Online Guide - No Data After Sep 18

It is fixed for me in metro Detroit, guess ATT Customer Care got it done.  Last nite only got to 9/18 8pm, this morning 9/26 12mid. Smiley Very Happy

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 14 of 14
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