10-17-2013 4:27 PM
When I try to watch U-verse online, I often get an error message that says,
We apologize for the inconvenience. If the problem persists
please visit our AT&T U-verse Support page for further troubleshooting.
Details: An error occurred trying to play the video.Try Again Error Code: 3.8"
I've talked to tech support and they say it's a flash player issue, but mine is up to date. It seems to happen on certain networks and not others. I can't watch Spike, Showtime, Starz, WE to name a few, but can watch HBO, Fox, and ABC. I have access to all of these channels on my TV, but keep running into this error code on my computer. Anyone else having the same problem or have any better trouble shooting ideas than AT&T telephone support?
Solved by: Go to Solution.
11-09-2013 10:37 AM
GRRRR!!! I'm glad it's not just me having this problem. When I talk to support, I feel like they think I'm making this up. I don't understand. I've tried EVERYTHING!!! I've tired of un/ reinstalling everything that is not helping.
Please find the root cause and fix it. It's odd I some movies/shows work fine while other give me that stupid error 3.8...............
If there is something I'm not doing right, Please let me know.
Does anyone else have blank tiles? Some tiles show and some are white and you have to hover over to see what movie it is.
11-09-2013 10:55 AM
It may depend on what region of the country you are in. I am using FireFox and the site is working ok here in SE Michigan. Hopefully the issue will get resolved quickly.
11-17-2013 2:49 PM
Hi I was having this problem too and getting this error whenever I tried to watch videos on uverseonline, what I found fixed my problem is disabling my adblock plus on my firefox and chrome, after I disabled it I stopped getting the error code 3.8 I hope that helps!
11-19-2013 10:15 AM
Were you able to assist nh_0402 with the Error 3.8 message? I ask becuase I have the same issue and would like a resolution. I have tried the other suggestions, but they have not worked.
11-21-2013 3:57 PM - last edited on 02-25-2015 12:43 PM by ATTU-verseCare
I am not sure what was causing nh_0402's issue, but here are some things that were done to fix others accounts
Also, here is an article that goes over the error codes a little more in detail.
Hope one of these helps resolve your issue. Let us know how it goes.
12-22-2013 6:01 AM - edited 12-22-2013 6:04 AM
I had the same problem on Chrome where suddenly movies from Showtime and Cinemax would error out on loading with error code 5. Deleting the browser cache had no effect, however, IE8 continued to work and I never removed or changed Silverlight. It seemed to happen after Sockwave player was upgraded but I'm not 100% sure. I removed (deleted) Adobe Sockwave and ActiveX and reinstaalled Sockwave. There was no change.
I removed CHROME and downloaded a new installed. I can now watch these movies on Chrome. WARNING, you will lose all of your bookmarks. You must used google sync feature or save the bookmark file into another non Chrome directory before removing chrome.
Here is how to find the bookmark file. You can skip step 1.
04-05-2014 8:41 AM
I can use my desktop computer and watch all of the live and recorded shows on Uverse. This is not true of my laptop. I can see some of the programs but not most of them. If I try to load a show (CNN live for instance) I get an "OOPS....we could not load your video, please clear your browser cache and try again....Errror code 5". This happens on CNN, ABC, Starz, Showtime etc etc. How do I enable my laptop to do the same thing my desktop does?
04-05-2014 9:37 AM
04-05-2014 7:59 PM
05-07-2014 6:42 PM
Hello, I am having the same error with BBC America but Silverlight is updated and I do not have ad block. Can anyone tell me what player does BBC America use?
07-25-2014 10:50 AM
I just finally got around to trying uverse live over the web ... what a nightmare.
linux (ubuntu 14.04)
latest silverlight/pipelight installed (netflix works ok)
latest adobe flash available 11.2 I believe
oracle java 7
login is ok click on start a live TV and it authenticates me ok puts up the viewing box and I can see the Start/Pause button and the ATT spinner on the screen. After about 4-5 seconds it just displays an error 3.8.
For some absurd reason... ATT has buried those error codes here:
So I uninstalled silverlight/pipelight and reinstalled. Same error. As a former programmer I'm puzzled that ATT can detect the error and fail on it but can't tell what it is???
07-25-2014 11:02 AM
some channels work and it appears the ones that don't may have a license/DRM problem/bug that is causing the Error 3.8 to occur on the end-user pc/laptops.
07-25-2014 11:03 AM
07-25-2014 11:09 AM