bcarruth62's profile

Contributor

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2 Messages

Tuesday, December 17th, 2013 6:04 PM

U-verse mobile app problems

Since I updated the U-verse mobile app on both my iPhone and iPad the Live TV section does not work keeps saying "U-verse mobile service it temproarily unavailable. Please try again later. (Error # 996-8138-5802baaea708)

Is there any fix for this or is this update garbage?

Thanks

Bob

Accepted Solution

Official Solution

Community Support

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1.7K Messages

10 years ago

Hi bcarruth62,

 

I apologize about the issues you are having with the mobile app. Hopefully, the following steps will help get it connected once again:

  • Try to uninstall/reinstall the app
  • Make sure you are on the latest OS (Operating System)
  • Make sure you are connected to your U-verse wireless connection, you may want to try to disconnect/connect again.

Let us know how it goes.

 

-David T

(edited)

Expert

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10.1K Messages

10 years ago

bcarruth62 - just tried it & uverse for ipad worked for me. Maybe a systemic problem was fixed. If it still does not work try a reload. I updated a while back. uverse for iphone is blocked on ipad.

Guru

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644 Messages

10 years ago

An error occured while attempting to prepair stream

 

(ExitLiveChanneiID = 906113, channelID =11294, callsign = STZHD).

Request for next airing show recieved outside of limits.[Error #: (1122)-bfd5-6c5bb21393f3]

 

(Erroe Code : 1122)]

 

I just bough a Samsung Galaxy 10.1 Note 2014 Edition. Im try to watch live TV and keep getting streamg error on ALL channels. I have reinstalled, rebooted, cleaned cache. All my software is up to date... All other features of the App work

 

I think I need some help

Contributor

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1 Message

10 years ago

Have had problem for 3 days now. Can't use on iPad (os 7) or on iPhone (OS 6). Tried to reinstall. Doesn't work. 30 min on tech support they can't help me. Really frustrating that I pay extra for the service and can't use it now that I'm on vacation. Vacations over now and sitting here with no TV access. 😡

Contributor

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2 Messages

10 years ago

Hello David

I've done all your suggestions:

1. uninstalled and reinstalled the app

2. shut down and restart the devices

3. disconncted and connected to wifi

4. checked OS and it's IOS 7.0.4 (latest one)

 

Still getting the following msg:

"The U-verse mobile service is temporarily unavailable. Please try again later.(Error#: (996)--b710-367e6e50a4ce)

 

I downloaded the same app on my son's new Android phone and put in the same userid and password I'm using on my devices and the app worked perfectly so it looks like it is an IOS device issue.

Any other suggestions?

Thanks

Bob

Former Community Manager

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10.4K Messages

10 years ago

Hello everyone,

 

I'm sorry you're experiencing issues with your mobile device and U-verse app. I recommend contacting our U-verse specialists team directly for more help and troubleshooting by clicking here. Please let us know if you were able to get your issue resolved or need more help.

 

Thank you,

Dmitriy

Contributor

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2 Messages

10 years ago

I'm seeing similar behavior since the last update.  When I disconnect wifi I'm able to set recordings by using the mobile data network.  When connected to wifi I cannot.  I have no issues with wifi using other apps.

 

I'd like to get this fixed and would like your input.

 

Not sure if the other users here  experiencing this have attempted with wifi turned off.

 

When attempting to set a recording with wifi on I receive the error: 'unable to contact server. Please try again later.'

 

When selecting to view live TV I receive error:  'An unknown error occurred. UVM Status Code: SERVICE_UNHANDLED_EXCEPTION.'  If I attempt this with wifi diconnected I get the error 'must be connected to home network' even though I've turned off the data usage restrictions in Uverse mobile.

 

The app displays my recorded shows but but tapping to select any show also yields the unable to contact server error.

 

The remote control app which relies on wifi works.

 

I have an HTC One with 4.3.  I've recently rebooted and also removed and reinstalled the uverse app with no success. 

 

The the Uverse mobile app had been a selling point of Uverse service.  I'd like to get this fixed. 

Guru

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644 Messages

10 years ago

The update today to Uverse app solved my problems


@Kong57 wrote:

An error occured while attempting to prepair stream

 

(ExitLiveChanneiID = 906113, channelID =11294, callsign = STZHD).

Request for next airing show recieved outside of limits.[Error #: (1122)-bfd5-6c5bb21393f3]

 

(Erroe Code : 1122)]

 

I just bough a Samsung Galaxy 10.1 Note 2014 Edition. Im try to watch live TV and keep getting streamg error on ALL channels. I have reinstalled, rebooted, cleaned cache. All my software is up to date... All other features of the App work

 

I think I need some help


 

Contributor

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1 Message

10 years ago

when I loaded the application ATT Uverse for tablets I encounter the same issue with my samsung tab 3 when streaming videos I received  failed to authenticate Open Video error (606).

 

when I loaded the ATT Uverse for Android I can only play Disney Channel's the other channels will stream but no sound. 

Teacher

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21 Messages

10 years ago

I can stream on my iphone.  However, I would like to know why I can watch CNN on my computer in my office (which is not on my home network) but I cannot watch CNN on my iphone while I'm sitting in my office.  Why is it offered as live TV on uverseonline.att.net but not via the uverse iphone app?

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