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U-verse app

Why can't I see my recordings on the app?

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Message 1 of 8
Administrator

Re: U-verse app

Hello @LennyM,

You've come to the right place for help! At this time, the U-verse app can be used to Schedule and Manage Recordings on your U-verse DVR, but it cannot be used to watch the recorded programs.

If you have any other questions about your AT&T services, please let us know!

Alexander, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Tutor

Re: U-verse app

Yes I know that you can do that! Mine is not showing up! It used to! But now it isn't!

Message 3 of 8
Tutor

Re: U-verse app

Yes I know that you can do that! Mine is not showing up! It used to! But now it isn't!



Message 4 of 8
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎05-02-2019 8:01 AM

Re: U-verse app

Hi There @LennyM

 

It may be a communication issue. To check to see if the communication between the app and the cable box is correct, please use this link:Enable communication between U-verse TV and the U-verse app

 

Let us know if those settings are still enabled on the DVR. 

 

Matthew, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 5 of 8
Tutor

Re: U-verse app

 

Yes the settings are still enabled on the dvr! Now why can't I see the recordings?

 

 

Message 6 of 8
Contributor

Re: U-verse app

Alexander,

 

Since last night (12/16/19), I have been unable to log in to U-VERSE app on my iPad.   Times out. I restarted ipad, no help.  I restarted AP and Router, no help.   My password is correct.   U-verse works on TV no issues.   

 

What is going on?  Seems others having issues with Apps.

 

 

don

Message 7 of 8
Contributor

Re: U-verse app

There was an unexplained reboot of all AT&T devices inside my house this afternoon.   There was no power outage, it just all restarted at the same time.   Once they came back online I tested U-Verse App on my iPad, all was good to go.   

 

don

Message 8 of 8
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