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U-verse Online Streaming - Internet Plan and Number of Devices

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U-verse Online Streaming - Internet Plan and Number of Devices

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Did you know that the more devices connected the slower speeds will be? Did you know that each device connected shares a portion of your total speed? Did you know that wired and wireless speeds can differ?

 

Depending on the plan you have and the # of devices you have connected, will determine your streaming quality. The more devices in  use, the greater chance you have of a poor streaming experience. If you are wondering what is the best internet plan or speed or what impact your devices will have on your speed, check out the chart below. It breaks down  speeds versus the number of devices you have connected/ in use.

 

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Wireless speeds can drop in half. The chart  below is an estimate of what speeds may be. Results can vary depending on environment and type of browsing on each device.

 

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To see how you can improve your wireless experience, check out our modem environment and wireless hub articles. 

 

A Helpful Note: Streaming experiences can vary between sites and apps. If you are using streaming issues on one site, check another. Some streaming issues are a result of the site itself and not your plan or connection. 

 

Need more help? Check out our other help articles located on this page under U-verse TV Hot Topics/ Helpful Links. 

 

 

-ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 15
Community Support

Re: U-verse Online Streaming - Internet Plan and Number of Devices

Did you know the # of devices connected and how you are connected to the internet can affect your streaming? Experience? Check out our information above!

 

-ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 15

Slow internet speeds when running multiple devices. Was told ATT Modem/Router is the reason

So anyone who games knows lag is frustrating. I like to have netflix/hulu running while I play league of legends in my living room. The ATT router is in my room. Usually I get lag on one of the devices, and its usually my laptop. Also I get slow video loads on my phone from time to time. I was told by a tech savvy friend that the modem/router from ATT is a poor quality one, and that it would be superior to get a modem, and then get a personal router that can handle splitting its power to multiple devices. Especially if I have my laptop on the wired connection as I was told it drains speed from other devices to focus on my laptop. Unfortunately ATT "doesn't sell their modems anymore" which sounds like a way to force you to use their modem/router. Just looking for opinions or tips. I really just want my own router that I can get from Best Buy that I know has the power to run 3 phones, 2 apple TV's a laptop even if they are all on.

Message 3 of 15
Employee

Re: Slow internet speeds when running multiple devices. Was told ATT Modem/Router is the reason

You may purchase what you desire and place behind the gateway to handle your home network....

 

But the connection to the internet is a shared bandwidth, all devices get a little something, the question is how much bandwidth do you have to share?

 

At 6M (old Elite) watching Netflix in HD consumes 5.5 leaving only .5 available.

Hardwired will see best connection thus appear to consume more bandwidth while wireless will generally be 80%+.

Thus if only one device on, in use, would see better performance on Ethernet than wireless connection.

 

Speedtest.net or others show what is available (free, not being used) at time of testing... Not what your subscribed to.

Example Uverse IPTV with 4 HD streams available (each uses about 6M), 32M profile subscribed to 24M internet:

No usage, hardwired speed test should see around 28 (+4 over subscribed service)

1 HD channel watch or record 32-6 =26 would like see close to 24 subscribed to.

2 HD channels in use, 32-6-6=20 would likely see around 18 on speedtest

3 HD channels in use, 32-(3*6)=14 would likely see 11-12 on speedtest

4 HD channels in use 32-(4*6)=8 would likely see 5-7 on speedtest.

Now add in other internet devices such as gaming systems, streaming services, etc and can be bandwidth depleted resulting in poor overall performance.

 

Additional uploading either file backup (auto) drop box, P2P, etc can saturate the upload bring download speeds/performance crashing.

 

Customer education... How much bandwidth subscribed to, how many devices consuming bandwidth at one time and how much per activity (Netflix HD is 5.5M while Netflix in SD is only 1.5M consumed) is there bandwidth management that can shift what is being consumed such as watching a DVD or have radio on instead of Netflix or Hulu while gaming

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 15
ACE - Guru

Re: U-verse Online Streaming - Internet Plan and Number of Devices

This is bogus information.  I am watching TV now and have 2 computers running as well as a cell phone and tablet.  I just checked my speed and on a 45 speed my internet speed is 46.92.  If you give information be sure you are giving the correct information.  Also a guest of mine is watching a show on Roku.  So the information is incorrect.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 15

Re: U-verse Online Streaming - Internet Plan and Number of Devices

How can I kick someone off using my internet?? She got the password off my box and she's using all our data. Can I change the password so that don't happen again?
Message 6 of 15
Contributor

Re: U-verse Online Streaming - Internet Plan and Number of Devices

yes change the wifi password

Message 7 of 15

Re: U-verse Online Streaming - Internet Plan and Number of Devices

Thank you so much, I will try to figure it out...Melissa ***

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 8 of 15
Mentor

Re: U-verse Online Streaming - Internet Plan and Number of Devices

see if the info helps when changing the Wi-Fi password/key:
https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1048426

I would suggest using WPA2 as the security protocol instead of WPA/WPA2 as suggested in some of the videos on the website that I linked to above.
Message 9 of 15
Contributor

Re: U-verse Online Streaming - Internet Plan and Number of Devices

I have 18 Mbps service, but only 2-3 Mbps Wifi for certain devices.  Some perform fine, others only at 2 or 3.  I took my iPhone, tablet and new laptop to work and they can all run up to 30 Mbps speeds (so it's not the devices).  When I plug an ethernet cable into the RG, I get 18 Mbps speed.   Other devices on the network can get up to 9-12 Mbps Wifi speeds.  Only 3 of the devices are throttled down to 2-3 Mbps.  

 

I have also run the network when no one is in the house and still only get limited to 2-3 Mbps on those 3 devices.

 

What can be done to alleviate this?

 

 

Message 10 of 15
Administrator

Re: Re: U-verse Online Streaming - Internet Plan and Number of Devices

tdub2017, I am sorry to hear about the issues you are having with your speeds. This is not something we like to hear. I'd like to investigate for you, please send me a private message by clicking HERE. In the message, please include your account number, a good contact number, and I would be happy to take a look at the account.


Thank you,
Dan G., AT&T Community Specialist


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 15
Employee

Re: U-verse Online Streaming - Internet Plan and Number of Devices

Not knowing which gateway you have, I can say you are using the 2.4 GHz WiFi network operating on lower channels.

 

In my experience Apple products perform using upper channels such as 6 or 11.

Access your gateway settings, find the WiFi page and set channel to manual, save settings.

use 6 run some speed tests, then change to 11 and repeat your testing.

 

Beware the 2.4Ghz is public and many other wireless devices can affect your performance including microwave ovens (normally using ch 9) baby monitors, garage door openers, some home phone bade stations, etc.

 

The 5Ghz band does not have as many problems as has higher number of channels but the signal does not travel as far, thus weaker signal at distance while the 2,4 would still perform well.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 15
Contributor

Re: U-verse Online Streaming - Internet Plan and Number of Devices

Something else to highlight.  My upload and download speeds are roughly the same.  For whatever reason, the RG is limiting the speeds to those 3 devices only.  My iphone 6 used to get speed ranges in the 15 Mbps range 6 months ago and now is only at 2-3 Mbps.  (Frustrating to say the least.) 

Message 13 of 15
Contributor

Re: U-verse Online Streaming - Internet Plan and Number of Devices

The RG is a Arris 589.  I went into the gateway and did all those of things that you mentioned.  Actually made it worse.  :-(

Everything is running at 2.4GHz and all the devices are 802.11n.  I've played with various settings based on other threads, nothing's really worked.

 

By the way, the devices that are being throttled are a Samsung tablet, a new HP Pavilion laptop and my iPhone 6.  Even the family is out of the house and those devices are not working, I am stuck with those wifi speeds only those 3 items.  On a work laptop, I get wifi speeds of 10-12 Mbps and see the ranges vary when other are using devices, microwaves is running, etc.  

Message 14 of 15

Re: U-verse Online Streaming - Internet Plan and Number of Devices

I am also using U-verse from last three months and its working well with two phones and laptops. Its speed is not affected.  

Message 15 of 15
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