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U-Verse app crashes when trying to view live TV

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U-Verse app crashes when trying to view live TV

Ever since the May 9 update, the U-Verse app crashes when trying to watch a show on my Android tablet.  Everything worked fine before the update.  Tried uninstalling and reinstalling and still the same.

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Message 1 of 5
Administrator

Re: U-Verse app crashes when trying to view live TV

Hello @ameiurus

We understand you're having an issue with U-verse app after update. We're here to help.

Are you getting any type of error message when this occur?

Charles, AT&T Community Specialist


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Message 2 of 5
Contributor

Re: U-Verse app crashes when trying to view live TV

I have this same problem. AT&T Uverse worked fine and now when you login to watch live tv it cancels out. Sometimes it simply goes back to the main screen, other times you get a message that states "AT&T U-verse keeps stopping with three options 1. App info, 2. Close App, 3. Send Feedback.

 

This application used to work fine. I contacted customer support and they sent a technician to my house to try and resolve the problem. The technician of course had no clue what the problem was with the app and suggested I look it up on the internet.

Message 3 of 5
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Contributor

Re: U-Verse app crashes when trying to view live TV

I placed the above complaint after dealing with this issue for more than two weeks. I have to say, today, May 21st, the app is now working for the first time on live tv since early May. Let's hope AT&T has made a correction and everyone is back up. I will update you if the system stops working again.

Message 4 of 5
Contributor

Re: U-Verse app crashes when trying to view live TV

My At&t Uverse app starting crashing last weekend...sent multiple crash reports no response... tech had me clear data and cache and unistall... restart phone and app continues to crash. I need assistance I use this app regularly.

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