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Re: U-Verse App error ES1009 “content not available outside the US”

U-Verse App error ES1009 “content not available outside the US”

Hello

 

whenever I’m trying to stream on the app I get an error message saying “this content is not available outside the US” but I am in the US. 

 

i tried to sign out, uninstall and reinstall. I reset my network settings.. that didn’t help at all. I asked one of my friends to try the log in and see if it worked, it worked. There is no information online anywhere in regards to ES1009

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Message 1 of 16
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎08-15-2019 4:55 PM

Re: U-Verse App error ES1009 “content not available outside the US”

Hi @fsociety619,

 

We have a forums article with more troubleshoot options that you should check out.

 

Let us know if you still need assistance afterward!

 

Aminah, AT&T Community Specialist


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Tags (1)
Message 2 of 16
Contributor

Re: U-Verse App error ES1009 “content not available outside the US”

I am following up on this issue. The link you provided does not address the specific problem. I have cleared my cache, reset, and reloaded unverse but the problem still exists. Please help to resolve!

 

Mel

Message 3 of 16

Re: U-Verse App error ES1009 “content not available outside the US”

There is no solution that I have been able to find. They just replied with
that article and asked if that helped. I said no, they deleted my reply and
marked it as “solved”
Message 4 of 16
Tutor

Re: U-Verse App error ES1009 “content not available outside the US”

I'm having the exact same problem now all of the sudden. Never happened before. An actual solution would be nice since I've tried everything they listed. Thank you for raising this issue again.

Message 5 of 16
Highlighted
Tutor

Re: U-Verse App error ES1009 “content not available outside the US”

Following up like the other people below. The forums solutions do not actually solve this problem. What else could solve it? Thank you.

 

 

Message 6 of 16
Contributor

Re: U-Verse App error ES1009 “content not available outside the US”

I am also having this issue when trying to access espn. None of suggested solutions have worked.

Message 7 of 16
Tutor

Re: U-Verse App error ES1009 “content not available outside the US”

Same issue. 800Support could not be less informed and transfer me around

Message 8 of 16

Re: U-Verse App error ES1009 “content not available outside the US”

Same problem, first experienced yesterday after app was working fine on Saturday. Same experience on iPad and iPhone.  Did all that was described and no change.  The "solution" is not ….

Message 9 of 16
Tutor

Re: U-Verse App error ES1009 “content not available outside the US”

I’m having EXACT same issue as everyone else.  It started Saturday night after the college football games were over.  I’m in the United States.  Everything I’ve tried is not working.  I feel like I’m paying for a service and not getting they service.  I basically have cable just so I can stream ESPN college football games when I’m away from home.  It seems like this is a problem lots of people are having and U-verse doesn’t know what’s going on.  

Message 10 of 16
Tutor

Re: U-Verse App error ES1009 “content not available outside the US”

It upsets me that you guys didn’t resolve our problem and marked it as solved and even deleted a response from someone telling you it wasn’t solved.  

Message 11 of 16
Contributor

Re: U-Verse App error ES1009 “content not available outside the US”

Having the same problem and I am definitely in the US. What’s the problem AT&T? I pay too much to have problems more often than not.

Message 12 of 16
Tutor

Re: U-Verse App error ES1009 “content not available outside the US”

I have the same issue and it is not listed on the forum page that you reference.  How can this be fixed?

Message 13 of 16
Contributor

Re: U-Verse App error ES1009 “content not available outside the US”

+1

Message 14 of 16
Contributor

Re: U-Verse App error ES1009 “content not available outside the US”

Clearly Aminah's "solution" is indicative of ATT's poor customer service since none of the canned troubleshooting suggestions actually works.  ATT is not taking ownership of the ES1009 problem.  Time to cancel.

Message 15 of 16
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