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Turn on Closed Captioning/Subtitles Feature in Att U-verse App for IPhone Running OS 11.1.2

Turn on Closed Captioning/Subtitles Feature in Att U-verse App for IPhone Running OS 11.1.2

I’m trying to watch a recording from my dvr on my iPhone X using the att U-verse app for iPhone but I’m not able to turn on the closed captioning/subtitles feature. I read in the support manual there should be a CC button visible when playing the recording but I don’t see one. Any help would be greatly appreciated!A9E8C99B-5327-486B-A8ED-24DE4DF702FB.png

 

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ACE - Expert
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Accepted by aschroeder
‎11-26-2017 9:53 AM

Re: Turn on Closed Captioning/Subtitles Feature in Att U-verse App for IPhone Running OS 11.1.2

The ability to watch DVR content remotely does not exist with Uverse. You are watching Die Hard 2 from the On Demand library. 

 

That being said, what "support manual" are you referring to?  Touch the screen to pause. There IS a CC box on the bottom right of the screen.diehard.jpg

 

 

 

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Re: Turn on Closed Captioning/Subtitles Feature in Att U-verse App for IPhone Running OS 11.1.2

It looks like you’re right, I’m watching the video from the on demand library on my phone. That is strange that CC button is showing up in the screenshot you just sent as it doesn’t show up in mine when I view the movie on my phone. Are you using the newest version of the att U-verse app version 5.6 with an iPhone OS?

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Accepted by aschroeder
‎11-26-2017 9:53 AM

Re: Turn on Closed Captioning/Subtitles Feature in Att U-verse App for IPhone Running OS 11.1.2

@skeeterintexas

instead of launching the video from the my recordings section which then streams it from the on demand library, I went directly to the on demand library and launched the movie. When I did this, the closed captioning box was visible and I’m now able to use it. 

 

I went back back to the my recordings section and launched the video from there again, just to see, and the CC button wasn’t there. There must be a glitch in the app that doesn’t allow you to CC unless you launch the video directly from the on demand library. 

 

Anyway, thanks for your help!

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ACE - Expert

Re: Turn on Closed Captioning/Subtitles Feature in Att U-verse App for IPhone Running OS 11.1.2

That's weird.  At least now you know!

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