Tried to watch On Demand and got this error message "missing required registration token"

Contributor

Tried to watch On Demand and got this error message "missing required registration token"

Tried to watch On Demand on laptop and got this error message "missing required registration token".  How do I get a registration token?

Message 1 of 11 (11,300 Views)
Professor

Re: Tried to watch On Demand and got this error message "missing required registration token&qu

Means that the box was not able to communicate with the OnDemand servers.
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"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
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Message 2 of 11 (11,292 Views)
Contributor

Re: Tried to watch On Demand and got this error message "missing required registration token"

[ Edited ]

I get the same message when I try to watch HBO on Uverse Online. This only occurs on HBO, all other stations work correctly.

 

I have tried it on Windows 8 with IE 10, Windows 7 with IE9, and Windows Xp with IE8. all are up to date with patches. I have tried it at home, in a public place and at work.

 

I spent 3 hours on the phone with tech support and they gave up. They said they would find the answer and let me know... That was about a month ago. Nothing yet.

 

Judging by the above response, I guess when you ask questions here, you must be specific. So here is my question:

 

How do you fix this so that it will work?

 

Message 3 of 11 (11,067 Views)
Contributor

Re: Tried to watch On Demand and got this error message "missing required registration token"

BUMP

 

are any moderators following this?

Message 4 of 11 (11,009 Views)
ACE - Expert

Re: Tried to watch On Demand and got this error message "missing required registration token&qu

This seems to be a problem with HBO's verification scheme.  I've seen hints that it also occurs on other providers.

 

It could be any of a number of things, including:

1) You're blocking cookies

2) Your firewall (PC based or private router) is blocking something

3) Your account isn't set up right

4) Your browser cache needs flushing

5) Temporary delivery problems

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 11 (10,944 Views)
Employee
Solution
Accepted by RCSMG (Expert)
‎09-30-2015 1:39 AM

Re: Tried to watch On Demand and got this error message "missing required registration token&qu

For the "Missing Registration Token", follow these steps:

  • Close all browser windows
  • Open browser window and go to http://www.hbogo.com/
  • Click “Sign In” button on top right corner of screen
  • Choose “AT&T U-verse TV” from the dropdown list and click Continue
  • Log into the HBO GO service using the AT&T U-verse primary account ID & password
  • Create a HBO GO ID and to agree to the Terms of Use for HBO Go
  • Once the process completes, click Log Out/Log Off
  • Go to http://uverseonline.att.net
  • Log in using primary account ID and password
  • Access HBO and Cinemax content to verify it now works correctly
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 11 (10,841 Views)
Contributor

Re: Tried to watch On Demand and got this error message "missing required registration token&am

thank you! Smiley LOL that fixed it.

 

i don't understand why AT&T tech support (both here and on the phone) did not know this.

Message 7 of 11 (10,830 Views)
Professor

Re: Tried to watch On Demand and got this error message "missing required registration token&qu

A lot of times, the techs do not know, or they get reprimanded for thinking out of the box and not following script.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
Message 8 of 11 (10,815 Views)
Mentor

Re: Tried to watch On Demand and got this error message "missing required registration token&qu

I just tried the log in to HBO GO thing, and the site says "It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO."

I have an HBO subscription and just watched game of thrones on Uverse Online yesterday. Now Uverse Online is giving me that token error.

Message 9 of 11 (7,551 Views)
Highlighted
Mentor

Re: Tried to watch On Demand and got this error message "missing required registration token&am

I even clicked the down arrow at the top right of U-verse online, and HBO has a blue check mark by it...

Message 10 of 11 (7,548 Views)
Community Support

Re: Tried to watch On Demand and got this error message "missing required registration token&am

Hello Steven-,

Are you still experiencing this issue? If so, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 11 (7,501 Views)
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