You have traveled out of the service area?

[ATTU-verseCare]

Did you miss an episode of your favorite show? Did you forget to setup a recording? Not at home and want to watch TV? With the U-verse Mobile app, you can do all this! You can stream your favorite movies and shows on just about any compatible Internet-connected mobile device you own, anywhere you go.* You can also record your shows if you are not home and live stream most channels outside of your home network!

U-verse How To Download

1. Download the U-verse App from the app store – it is available on most devices. Click here to see a list of compatible devices.
2. Enter your user name and password, if you do not know, your user name. Click here to find it.

If you already have the app and having trouble with the stream, check out our article here to troubleshoot and improve your streaming experience!

How To Log Into The App And Find On Demand Content

1. Once the app is download, open the app and select Login.

2. Enter your ATT Member ID and Password.

3. Click on the upper left portion of the app. You will see some options appear including On Demand.

4. Select On Demand and a list of options will appear including TV Shows, Movies, Networks, and Watched. Just select the show you wish to stream.

How To Search And Use The Record Feature 

1. To Search for content, select the magnifying glass located on the upper right portion of the screen. A search window and keyboard will appear. 

2. Enter the name of the show. Some options will populate as you type as seen to the right. If you see the show you are looking for, select it. 

3. Depending on when the show is scheduled to broadcast will determine your options. In this case, you can watch it live or record it. 

4. To record, select the record. 

5. Three options will appear: 

• Record Program will record this instance of the show.
• Record options will give you options, this is useful if you are trying to record a popular series.
• More Showtimes will give you information on when this particular program will play next. 

Things to know about On Demand and Streaming content

• You must have a U-verse TV subscription to access mobile features.
• Not all titles are available On Demand or on the app.
• It can take 24-48 hours for the latest episode to appear via On Demand.
• The most recent episodes wlll be available via On Demand.
• The online library will have a more content available. Apps like HBO and Showtime have a more extensive library compared to On Demand.
• Not all networks have an On Demand option or streaming options. This is not an item AT&T has control of.
• You can use your att.net member ID to log into HBO GO or other networks that use the U-verse login. 

Update:

AT&T is ending support for U-verse streaming via U-verse.com through supported browsers, and the App may be unavailable on Xbox One and Windows mobile operating systems, as early as May 30, 2017. AT&T customers can take advantage of other streaming applications available, including iOS and Android platforms.

-ChrisZ, AT&T Community Specialist 

[ATTU-verseCare · Accepted solution]

Wondering what you can do with the U-verse Online App? Check out our helpful article above!

-ATTU-verseCare

[Vannahjay]

The Uverse app is not working. It keeps saying Uverse mobile service temporarily unavailable. Please try again later and I uninstalled the app and reinstalled it, disconnected from the internet and reconnected even changed my password and it is still not working on my iPhone or iPad.

[tootall76]

Why is the Data Free TV not free?  They say it does not count against your monthly wireless allotment, yet if you go over your limit they will slow your speed down or charge you extra. So how is that free ?  Great reward for using so many AT&T services and being a loyal customer. Screwed again !

[gregplotner]

NBA Finals game 2 is still Live video, and I was able to watch first half on my phone via AT&T U-verse app (AT&T Fiber was cut 4 days ago...). Now I cannot watch and get a stupid error message. Why is that?

[ATTU-verseCare]

Hi @beengone1,

Check out this article! It explains the U-verse app and member ID information. 

If you have any other questions or concerns, check out our Hot Topics section. It has some helpful information. 

ATTU-verseCare

[uvappsux]

The U-verse App - You *DO* Have To Miss [some] Things:

the service goes down at times

the app freezes/crashes on iPhone and iPad - tested on 4 different devices and 6 different ISPs

closed captioning is from another show a lot of the time

try this on an iPhone 5:
select a high def channel - let it play for a minute - select the standard def version of that same channel -- the high def keeps playing and a loading symbol continuously rotates - select a totally different channel to get out of that mess --- [high def to std def OR std def to high def - the order doesn't matter - the second channel never loads if it is just another definition of the channel that was already playing]

you can also get two different channels (video and audio) to stream at the same time --- you can see the edges of the original stream behind the second stream --- if you exit the "Live" player - the audio of the original stream continues to stream/play while viewing the full guide -- you must exit the app to get out of that ridiculous situation

also on an iPhone 5:
bringing up the control panel often pauses the stream - but not always --- wish that it never paused the stream ----- the app doesn't always report the server providing the stream to the control panel

the "Data Free TV" is *NOT* free - never has been - you "pay" for the privilege of watching the commercials --- and you pay for everything (including the show) if the app decides not to apply the "Data Free TV" feature --- make sure that you see the very brief and translucent pop up that tells you that the feature has been applied [there should be a better method of telling the user that the feature has kicked in - it took 10 minutes to get it to kick in today] --- it seems that customer service has no clue how much data would normally be consumed by the commercials (sponsored data) --- they insisted that 2GB was normal for three hours of watching "Data Free TV"

one of the updates to this app claimed to make the error messages more user friendly (because the user sees error messages quite often) --- there are still a few errors that have no text at all - just an error number

get rid of the white pop up error about "nil token" --- the player has the same error message.--- there is no reason for the user to have to see and dismiss that white pop up message

the guide in the app often times shows the wrong info - not the show that is playing --- this is not a time zone issue --- the info can be off on some channels for several hours - but be correct for other channels

the guide under the live player doesn't correctly handle transitioning for normal content to blocked content --- the live player gives a cryptic error and the user has to exit live streaming then go back again to get the correct info that the stream is blocked

blocking can occur in the middle of a show --- the show is playing - if you leave the show (during a commercial) when you come back - the rest of the show is blocked

if you add one of the four Audience Network HD channels to your favorites - all four appear in favorites after you close the uvapp and reopen it

the two standard def channels for the Audience Network are both named Audience Network HD

the guide part of the uvapp retains button selections -- if favorites was selected when the app was closed - then favorites will be selected when the app is reopened --- this is not true for the "Live" screen --- each time that you opt to watch live TV - you have to select the "star" (favorites) filter

there are more issues - but the list above will do for now
-uvappsux

[uvappsux]

links to screenshots for some of these issues can be found in this thread: https://forums.att.com/t5/U-verse-TV-Apps/U-verse-App-Issues/td-p/5202273

you can comment on each issue under each screenshot.

[uvappsux]

...crickets...

[uvappsux]

this thread comes to mind every time I miss part of a show due to uvapp bugs. missing a part of a game show can be particularly annoying.

[uvappsux]

congratulations!
you just ruined a movie.
the uvapp or the servers made it unwatchable.

[kratex]

How do I get all the channels I have on my U350 package on my anywhere computer/phone app?

[JefferMC]

You cannot get all of the channels that are available on a U-verse TV Receiver on the app.  Some channels don't provide streaming at all.  For others, the streaming wasn't made part of the retransmission deal signed between the provider and AT&T, so it's not available.   Is there some channel in particular that you're missing?

And, uh... I don't think there is a U-350.  There's U-300 and U-450 (and maybe even a U-400 for those few who got it 6+ years ago and haven't switched to something else), but no U-350.

[uvappsux]

the uvappsux

[uvappsux]

still sux