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TV apps not working with uverse

Contributor

TV apps not working with uverse

Hello,
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
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Message 1 of 88
Contributor

Re: TV apps not working with uverse

I am having the same problem trying to sign into my uverse app and showtime app. I have tried resetting the password. Can you please help this has been going on for days now.
Message 46 of 88
Contributor

Re: TV apps not working with uverse

I had that happen too... It's because Freeform isn't part of your TV subscription. Makes lots of sense... I know!

Message 47 of 88
Contributor

Re: TV apps not working with uverse

So it is my understanding that basically ATT doesn't want us to use the TV Apps through AppleTV but instead wants us to use the ATT U-Verse App? Ive tried logging into several TV apps on my AppleTV and have gotten an error code almost everytime. I have tried logging out and logging back in, unistalling the app, and some other things and nothing has worked. Is this assumption correct?

Message 48 of 88
Contributor

Re: TV apps not working with uverse

Hi, I'm having the same problem with the ABC app. Please help. Thank you.
Message 49 of 88
Contributor

Re: TV apps not working with uverse

I'm unable to watch Olympics coverage on the NBC Sports app. The website authorization process confirms I have access to NBC but the app displays Authorization errors on Apple TV. However, the NBC Sports app works fine on the iPad. 

 

I have tried all suggestions in this thread (signing out and signing back in, deleting the app, restarting Apple TV, reseting Apple TV, and calling Uverse technical support - they blamed the app). 

 

I have also send a message to the support account with my account number and information - No response. 

 

Please advise. 

Message 50 of 88
Contributor

Re: TV apps not working with uverse

I am having the same issue except it's the apps on my roku tv. It worked perfectly when I had dorect tv without att but ever since the switch it has been telling me that I'm not authorized to use the channel. My first roku tv works fine since it's connected to direct tv but the roku tv I just bought won't work because it's linked to att Please help. Hardly any of my apps work anymore.
Message 51 of 88
Contributor

Re: TV apps not working with uverse

I'm having the same issue. Please help.

Message 52 of 88
Contributor

Re: TV apps not working with uverse

Im having the same issue. Uverses content is very minimal for on demand so i have to go the the network apps to view what Im trying to watch. This time I was on the SPIKE app and n the middle of my show I got the "you are not authorized" message. Please help.
Message 53 of 88
Contributor

Re: TV apps not working with uverse

Still an issue.  All of my TV apps say I'm not a subscriber.  I've sent a PM, we will see what happens. 

Message 54 of 88
Contributor

Re: TV apps not working with uverse

I am having this same issue with every app. Has anyone gotten it resolved????

Message 55 of 88
Contributor

Re: TV apps not working with uverse

This is not a solution. 

Message 56 of 88
Contributor

Re: TV apps not working with uverse

I'm having the exact same problem. Moved to a new address and now none of my 3rd party apps/websites work. I can't login as a subscriber.

Message 57 of 88
ACE - Expert

Re: TV apps not working with uverse


@Aggieguy1115 wrote:

I'm having the exact same problem. Moved to a new address and now none of my 3rd party apps/websites work. I can't login as a subscriber.


Apparently they still haven't fixed this ancient problem; when you move some databases get out of sync and the online apps cannot authenticate you.  Send a Private Message to @ATTU-verseCare and let them know about your situation, along with your U-verse account number and the best way and time to contact you.  They can get the authentication databases back in sync.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 58 of 88
Contributor

Re: TV apps not working with uverse

i have the same issue.  PM'd the address in the post above and hopefully will get a resolution soon.   Spent two hours last week with customer service trying to get this resolved Smiley Sad

Message 59 of 88
Voyager

Re: TV apps not working with uverse

For those wondering, this is exactly it.  Not sure if it's the same with DirecTV but  I had AT&T U-verse over AT&T FIber before.  Everything worked without a hitch.  I then swapped to Xfinity due to me moving to a residence with no AT&T Fiber/U-verse availability.  Just recently, AT&T FIber made it's way to my residence and I switched back.  I ran into the dreaded Cable Provider App "unauthorized"/"not subscribed" message across various apps (ESPN, Disney, HBO, etc).

 

I did what JefferMC recommended and after 4 transfers to the right department, they acknowledged the database had to be updated with my AT&T login.

 

So keep in mind 3 things:

1) Your login is the one ending in att.net (or whatever account you have with AT&T).  You can create this when first sign into your MyATT login and then go to your U-verse account.

2) It is a database-related issue (if you can't sign in).

3) The department you go to depends on the medium in which you're receiving U-verse.  U-verse over AT&T FIber is a separate department than U-verse over DSL.

Message 60 of 88
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