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TV apps not working with uverse

Contributor

TV apps not working with uverse

Hello,
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
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Message 1 of 88
Contributor

Re: TV apps not working with uverse

Thanks for your assistance. I do have HBO as an add on to my package... HBO and Cinemax. That’s the main third party app I used to watch. I just got the service less than a month ago and was able to log into all thrird party apps the first week but it stopped working at the beginning of week one. And now I’m in a 1 year contract but can’t even use the TV service on third party apps. It feels like a hopeless situation. Smh. Also I live in North Carolina so it seems like people are having issues in several states.

Message 76 of 88
ACE - Professor

Re: TV apps not working with uverse

@Chefmarc

This gets into a little bit of a gray area about the contract.  I don't believe there is any mention of streaming with 3rd party apps  in the ToS as an entitlement if you wanted to argue that point, but you should let your opinion on this be heard with customer service.

Also, I don't get this outage point either.  Never heard of it myself. bit if it's really going on 6 months, then I would not get my hopes up it will ever get fixed.  Have you pursued the recommendation mentioned by @jamesbrewww ?

____________________________________

75/20 Mbps VDSL2 connected Arris BGW210 gateway in IP Passthrough to Orbi RBK50 in Router mode

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 77 of 88
Contributor

Re: TV apps not working with uverse

2019 and i keep being told by AT&T that this is a company wide issue with no date to be fixed. So this issue been going on for 4years with no fix in sight. WOW I left Spectrum for AT&T regret it greatly because i work or i am always on the move, also this is 2019 everybody watches tv on their phone and for me to see this issue been going on for 4years wow. I keep getting "We’re having trouble verifying your access to HBO GO with your TV provider. It appears that your AT&T U-verse subscription does not include HBO. HBO GO is available free to AT&T U-verse customers who subscribe to HBO." I get this message for HBO, ShowTime and even ESPN. ESPN is a basic cable channel so if i have any cable provider i obviously have ESPN

Message 78 of 88
Contributor

Re: TV apps not working with uverse

 I am having the same issue and have been for 2 months. The guy in Tech literally asked me to spell ROKU???!!! I guess I am going to have to go back to Xfinity. 

Message 79 of 88

Re: TV apps not working with uverse

Same exact problem here too. Called att service and spoke with at least 5 different people. Deleted apps and reloaded. Changed passwords. Nothing worked and it still doesn't work. Beyond frustrated at this point..,did not have this issue with Comcast.

Message 80 of 88

Re: TV apps not working with uverse

I called AT&T’s U-Verse loyalty dept & expressed my dissatisfaction with not being able to use any apps... They were able to switch me to DirecTV without any fees & i have since been able to access ALLLLLLL of the 3rd party apps. 

 

Clearly, the issue is some back office software problem that no one at U-Verse has managed to get a handle on.....or they just don’t care. 

 

Anyway, i suggest to everyone having this issue to ask to switch over to DirecTV. The pricing is pretty comparable so worth it, IMO. 

Message 81 of 88
Employee

Re: TV apps not working with uverse

I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

My U-verse DVR hard drive crashed and I lost the recording of one episode of a show (Suits) that I watch regularly. It is not available on demand, yet. I tried to watch it using the USA app. The login screen for the USA app lists U-Verse, but will not bring up the login screen. In reviewing this thread, it recommended using the U-Verse app. I logged into  the U-verse app, but it does not allow me to watch a show that was recorded last week. 

Why can't I use the USA app?

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 82 of 88

Re: TV apps not working with uverse

There are multiple apps that DO NOT work with a Uverse plan. In all honesty, I haven't found one yet that does. Lifetime, Starz FX, Showtime, Hallmark, none of them work in my area...amd the list goes on and on.
Message 83 of 88
ACE - Professor

Re: TV apps not working with uverse

@ac2608 

hello, if you’re getting a channel in subscribed package, the app should allow use.  The apps just makes a call to a published att api to authenticate a user. 

The credentials I use are the ones setup for my email with att I believe. This has always been a point of confusion for me and unnecessarily complicated. The email is different than the one I use to manage my account. 

It’s worth getting this sorted out mostly because on demand content available through a broadcaster is always better than what’s offered in the U-verse library, although I equally acknowledge the convenience of the U-verse DVR.  But for sure if one wanted to binge watch Game of Thrones, better done through app. 

____________________________________

75/20 Mbps VDSL2 connected Arris BGW210 gateway in IP Passthrough to Orbi RBK50 in Router mode

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 84 of 88
Teacher

Re: TV apps not working with uverse

I've now spent about 2 hours on the phone with AT&T regarding this issue only to get the same response, that this is an outage and it's still being worked on.  Recommendation, use the U-verse app.  This is incredibly frustrating.  It's even more frustrating when I read some of the posts on the forum (of which there are many) about this topic that get resolved which indicates that the issue can be resolved but for some reason they won't just resolve it for everyone or have a known fix for the customer service reps.

 

Message 85 of 88
Highlighted

Re: TV apps not working with uverse

I called customer loyalty & requested to be switched to Directv at no
additional charge. They had a tech out in a few days & now i can access all
3rd party apps.

that’s my suggestion to everyone!!!
Message 86 of 88
Contributor

Re: TV apps not working with uverse

I am having an issue with the same thing. Where do I send my information to and can someone help me ASAP please?

Message 87 of 88
Contributor

Re: TV apps not working with uverse

Any new update to this thread. I can not use the U-verse app as it says temporarily unavailable for some time now and tried to watch show on syfy and it says I don’t have the channel, but the package I have does. I am not seeing any solutions that work and done all suggestions so far without any luck.

Message 88 of 88
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