Tutor
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3 Messages
TV apps not working with uverse
Hello,
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
nwicki
Tutor
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4 Messages
9 years ago
I am still unable to use the NBC sports app and uverse live will not work at all either, is there anything else I can do about this?
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The.Jonathan
Teacher
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14 Messages
9 years ago
This post should not have "SOLUTION" added to it ...
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Crabbydaddy
Mentor
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31 Messages
9 years ago
Not really sure how oh well use our app instead is a "solution" common David at least try to help instead of whitewashing the issue and placating the customer....U-verse.com doesn't offer the same service or availability across multiple platforms, suggest that ATT get their collective heads out of the dark smelly place and fix this problem! Read the forums it is now effecting two to three times more this week hen it did last week.....it's a real problem ATT and all you ATT clones singing their praises, don't give us that needle in a haystack bunch of dodo this is a known problem that they refuse to work on simple as that
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svperrico
Contributor
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1 Message
9 years ago
I am having the same issue and haven't found a fix for it yet. Here is what I have discovered so far:
I am subscribed to the Uverse channels that I want to access via apps.
I can login and watch via uverse.com/live (which is great but it isn't available on all devices).
It worked up until a few of months ago.
"No Authz" error with TV apps on iPhone, iPad, and Apple TV.
"400-1 user not authorized" error when trying to access a channels live feed from a web browser on a PC.
I tried contacting phone support and a service technican came out and was unable to resolve the issue. I sent a message to ATT through this forum in hopes of finding an answer because it is getting frustrating.
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jensmith286
Tutor
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6 Messages
9 years ago
Same issue here. I am currently talking with other providers and will likely have to switch since no one seems to be interesting in fixing this problem or contacting me back. I have sent a message with all of my relevant information as suggested earlier in this thread. I've been a Uverse customer for a long time, but am ready to pull the trigger to cancel my service and go with another provider. Very frustrating.
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nwicki
Tutor
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4 Messages
9 years ago
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Crabbydaddy
Mentor
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31 Messages
9 years ago
The uverse app is not our problem, it seems to allow us to log in however we can not use any of the third party apps, such as HBO GO or SHOWTIME ANYWHERE and any other app that requires you to log in with your provider to see the content. The uverse app is what they suggest us to use instead of fixing the real problem and if the uverse app offered the same variety and selections that would be fine however it is very limited as to what they will let you stream so it isn't a substitute at all simply a watered down version of tHe other apps
As for status there isn't any for weeks now they claim to be working on it but not once have any of use been given an update on when this issue may be resolved. Looks like ATT swallowed that Direct TV koolaid and have now become the worst customer service out there
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JefferMC
ACE - Expert
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35K Messages
9 years ago
I would suggest that anyone experiencing this problem click this
U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to report it. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
Please Include your name, your Billing Account Number, and the best time and way to reach you. Maybe if they get enough reports they'll take it more seriously and get a fix out there.
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jensmith286
Tutor
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6 Messages
9 years ago
I've sent two private messages as suggested and gotten zero response. So no, they don't respond within 1-3 business days. It has been a week with no response.
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JefferMC
ACE - Expert
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35K Messages
9 years ago
@jensmith286, thank you for posting that. Maybe @ATTDmitriyCM or @ms_unicorn can check on it to see what's up with your messages.
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