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Re: My AT&T App for Iphone not working

Contributor

TV apps not working with uverse

Hello,
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
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Message 1 of 98
Community Support

Re: TV apps not working with uverse

 

SidFarkus,

 

Thank you for sending us your information to help you resolve this. After syncing the account you use to sign in, we were able to confirm you have access. If anyone else is experiencing these issues please send us your account number with some contact details at ATTU-verseCare to be able to help restore access to TV apps such as HBO Go, Watch ESPN, etc. 

 

 

SadathCS

ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 16 of 98
Tutor

Re: TV apps not working with uverse

Thanks for your prompt and knowledgable help SadathCS! I appreciate it very much.


@ATTU-verseCare wrote:

 

@SidFarkus,

 

Thank you for sending us your information to help you resolve this. After syncing the account you use to sign in, we were able to confirm you have access. If anyone else is experiencing these issues please send us your account number with some contact details at ATTU-verseCare to be able to help restore access to TV apps such as HBO Go, Watch ESPN, etc. 

 

 

SadathCS

ATTU-verseCare


 

Message 17 of 98
Contributor

Re: TV apps not working with uverse

I am having this same issue. Just started since I moved to a new house. Where do I send my info to resolve this? Called customer service and they were no help.
Message 18 of 98
Contributor

Re: TV apps not working with uverse

I am having the same issues, trying to watch live games with NBC LIVE EXTRA app . It keeps telling me not authorized. please help

Message 19 of 98
Contributor

Re: TV apps not working with uverse

I am having the same issues with NBC LIVE EXTRA app, please help

Message 20 of 98
Contributor

Re: TV apps not working with uverse

I am having the same problem, and even better, I can't seem to send a private message.

Message 21 of 98
ACE - Professor

Re: TV apps not working with uverse


@metaname wrote:

I am having the same problem, and even better, I can't seem to send a private message.


What do you mean by can't?

What is the problem, error message or don't understand how?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 98
Contributor

Re: TV apps not working with uverse

 
Message 23 of 98
Contributor

Re: TV apps not working with uverse

I'm having the same issue as the original post. I can't watch any shows thru the VH1, MTV, ABC Family (just to name a few) app. I log in and it says that I'm unauthorized or that I don't have a subscription. My aunt who also has u-verse is having the same issue. It used to work and now it doesn't. I'm imagining it's not the app or the device since its multiple stations giving the same error message and I've tried it on my iPad, iPhone, smart TV etc. please help.
Message 24 of 98
Tutor

Re: TV apps not working with uverse

I am also having the same issue with the NBC sports app, how do I fix it??

Message 25 of 98
Contributor

Re: TV apps not working with uverse

Same issue here, unable to sign in to NBC Sports Extra apps on the iPad. NBC Sports app on the Apple TV also does not get activated when I go through the nbc sports activation web page with the activation code I get from the Apple TV when attempting to sign in. These things worked like a charm with Time Warner Cable.

Message 26 of 98
Community Support

Re: TV apps not working with uverse

Hi,

 

We're sorry you are having issues to use these apps. Our technical teams are investigating a current issue with access to these TV apps and are working to restore access as soon as possible. Thank you for your patience in resolving this matter. In the meantime most of the content for your preferred networks is also available to stream at http://uverse.com/live.


-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 27 of 98
Tutor

Re: TV apps not working with uverse

I get the same error messsage when I go on that site and try to login.

Message 28 of 98
Highlighted
Contributor

Re: My AT&T App for Iphone not working

Hello,

I have a similar problem, I'm AT&T app crashes every time I try to open it. How can I solve this problem?

Thanks
Message 29 of 98
Tutor

Re: TV apps not working with uverse

I am still unable to use the NBC sports app and uverse live will not work at all either, is there anything else I can do about this?

Message 30 of 98
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