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TV apps not working with uverse

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TV apps not working with uverse

Hello,
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
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Message 1 of 88
Community Support
Solution
Accepted by topic author
Accepted by gtskiff
‎09-30-2015 1:39 AM

Re: TV apps not working with uverse

Hi @gtskiff,

 

I apologize about the issues you are having with accessing showtime anytime, but I will be glad to help. Try to login at uverse.com and accessing the showtime content there. If you are still having problems, let us know, and there may be an issue with your account profile.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 88
Contributor

Re: TV apps not working with uverse

Thanks for the response, David.

I was able to access Showtime content via uverse.com, so I tried again
using my ShowtimeAnytime app on my xBox360. When I was issued an activation
code, I was able to enter it on showtimeanytime.com without faliing into
the vicious cycle of "you do not have a subscription" error messages when
trying to activate. Thankfully, I can now link my xBox360 to my account
(again) and view Showtime content on my xBox360 ShowtimeAnytime app (again).

However, the issue I iniatially raised is still occurring with the NBC
Live Sports Extra app for my iPad. When I open the app and log-in, if I
choose some live content to watch, I am asked to identify my service
provider. When I choose ATT Uverse, I receive an error message that
says: "We're sorry. It looks like you are not a subscriber to this
channel. Please contact your provider." However, my account does have the
extra sports package, so I should be able to view this content. I tried
your trick to view the content at uverse.com (which worked, but you only
get to watch the one network channel of live TV, not the "extras"). I tried
deleting/re-downloading the app, but that didn't work. Getting frustrated!
Please help!

Thanks.
Message 3 of 88
Highlighted
Community Support

Re: TV apps not working with uverse

Do you run into the same problem when you use the mobile app on your cell phone?

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 88
Contributor

Re: TV apps not working with uverse

Yes. When I open the NBC Spots Live Extra app on my iPhone, when I select
some content to watch I am asked to choose my provider. I select ATT
Uverse and before I can login, I am given an authentication error message
that says I am not a subscriber. Vicious cycle again. I've also tried
uninstalling/reinstalling the app.
Message 5 of 88
Community Support

Re: TV apps not working with uverse

Thank you for trying that, and I am sorry you are still having issues. I will be sending you a private message to gather more information and look to see if there are any possibly issues on your account.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 88

Re: TV apps not working with uverse

I'm having this exact same problem, so if you could help me out I'd appreciate it.

Message 7 of 88
Contributor

Re: TV apps not working with uverse

I'm having the same issue too. I called customer service and they dont have a clue. This all happend when we moved service to another address. It worked fine until then.

Message 8 of 88
Community Support

Re: TV apps not working with uverse

Hi @just10tx,

 

I am sorry about the issues you are having with your U-verse app, but I will be glad to help. I will be sending you a private message to gather more information.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 88
Contributor

Re: TV apps not working with uverse

I am having the exact same issue. Can you please assist?
Message 10 of 88
Community Support

Re: TV apps not working with uverse

 

Hi Lwmhc4,

 

Try changing the password for your Member ID by visiting Forgot User ID / Password. After your password is changed, please try signing on to the app you are having issues with again. If you continue to experience issues signing on, send us a private message by clicking here. Please include the Account number, Member ID you are having difficulties with, and some contact details to be able to authenticate your account. 

 

 

SadathCS

ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 88
Contributor

Re: TV apps not working with uverse

Same issues with my account. "Not authorized user error" message on apps my uverse package qualifies for.
Message 12 of 88
Contributor

Re: TV apps not working with uverse

I am having the same issue. Transfered service when i moved, and all online services stopped; Hbo, showtime, max and nbc sports live. Everything worked fine before.
Message 13 of 88
Contributor

Re: TV apps not working with uverse

I'm having the same issue after moving. No 3rd party TV apps will work. The all say not authorized to view this channel. I've reset my art password and that did nothing.
Message 14 of 88
Tutor

Re: TV apps not working with uverse

I'm a U-200 subscriber, I get all of the ESPN channels on u-verse, and also BTN, NBCSN, etc..  I recently upgraded from Internet U-verse only to U-200 and Internet, switching from DirecTV.  Unfortunately, when I try to use TV network apps on my iPhone and iPad (like ABC, Watch ESPN, NBC Sports Live Extra, Fox, BTN2Go, etc), after selecting ATT  U-verse as my participating TV provider and entering my U-verse credentials, I just get the User Not Authorized error from every single app.  Does anyone know how to fix this?  I don't have time to spend an hour on hold waiting for tech support, and I am about to switch back to another provider after only three days with U-verse.

 

Examples of errors:

 

NBC Sports Live Extra: "We're Sorry it looks like you're not a subscriber to this channel. Please contact you're provider."

ABC: "Error code:400-1. Unfortunately, you cannot access this content. Please contact your TV provider for further assistance."

BTN2Go: "User is not authroized to this content."

Watch ESPN: "Unable to play video. You are not authorized to play this content. Please contact your provider."

 

Can someone please help or let me know what I need to tell the techs so they can fix it for me??? I talked with three techs and no one can seem to help me.

Message 15 of 88
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