01-24-2015 5:09 PM
Solved by: Go to Solution.
01-26-2015 3:08 PM
I apologize about the issues you are having with accessing showtime anytime, but I will be glad to help. Try to login at uverse.com and accessing the showtime content there. If you are still having problems, let us know, and there may be an issue with your account profile.
01-27-2015 7:48 PM
01-28-2015 11:05 AM
Do you run into the same problem when you use the mobile app on your cell phone?
01-29-2015 8:56 PM
01-30-2015 7:40 AM
Thank you for trying that, and I am sorry you are still having issues. I will be sending you a private message to gather more information and look to see if there are any possibly issues on your account.
04-10-2015 7:21 AM
I'm having the same issue too. I called customer service and they dont have a clue. This all happend when we moved service to another address. It worked fine until then.
04-10-2015 8:25 AM
I am sorry about the issues you are having with your U-verse app, but I will be glad to help. I will be sending you a private message to gather more information.
04-20-2015 7:56 AM
Try changing the password for your Member ID by visiting Forgot User ID / Password. After your password is changed, please try signing on to the app you are having issues with again. If you continue to experience issues signing on, send us a private message by clicking here. Please include the Account number, Member ID you are having difficulties with, and some contact details to be able to authenticate your account.
04-25-2015 9:44 AM
06-06-2015 8:05 AM
06-08-2015 3:47 PM
I'm a U-200 subscriber, I get all of the ESPN channels on u-verse, and also BTN, NBCSN, etc.. I recently upgraded from Internet U-verse only to U-200 and Internet, switching from DirecTV. Unfortunately, when I try to use TV network apps on my iPhone and iPad (like ABC, Watch ESPN, NBC Sports Live Extra, Fox, BTN2Go, etc), after selecting ATT U-verse as my participating TV provider and entering my U-verse credentials, I just get the User Not Authorized error from every single app. Does anyone know how to fix this? I don't have time to spend an hour on hold waiting for tech support, and I am about to switch back to another provider after only three days with U-verse.
Examples of errors:
NBC Sports Live Extra: "We're Sorry it looks like you're not a subscriber to this channel. Please contact you're provider."
ABC: "Error code:400-1. Unfortunately, you cannot access this content. Please contact your TV provider for further assistance."
BTN2Go: "User is not authroized to this content."
Watch ESPN: "Unable to play video. You are not authorized to play this content. Please contact your provider."
Can someone please help or let me know what I need to tell the techs so they can fix it for me??? I talked with three techs and no one can seem to help me.
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