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Streaming, guide info and DVR management no longer available via website

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Streaming, guide info and DVR management no longer available via website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

AT&T wireless postpaid customers can stream data free TV with the U-verse App. Get details about streaming TV on your devices using the app. Find out more about data free streaming on our support site.

 

DATA FREE TV: Residential U-verse TV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions:  App download may incur data usage/charges. Advertisements and non-streaming app activity may incur data usage. Not available on streaming through  select connected vehicles, prepaid, or to corporate responsibility users lines with a custom access point name.  Eligible Wireless: Requires postpaid data service on eligible device. Must not have data block on line.  AT&T wireless usage subject to AT&T’ service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Eligible U-verse:  Content may vary by TV package and viewing location.  All functions and programming subject to change at any time. Offer subject to change and may be discontinued at any time. Click here for a list of eligible devices (sold separately).

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
134,299 Views
Message 81 of 457
Tutor

Re: http://uverse.com/uv/guide

ATT can easily make a Windows 10 Universal App that can work on Windows 10 devices including desktops, laptops, tablets of all sizes. They can easily port an existing iOS app to Windows UWP.  https://docs.microsoft.com/en-us/windows/uwp/porting/

 

Please consider this ATT U-verse to accommodate your Windows 10 users. 

Message 436 of 457
Teacher

Re: http://uverse.com/uv/guide

I'm not sure if this will help any of you understand the situation, or if this has been mentioned before, BUT, I was approached by a DirectTV  rep a week or so ago and we discussed the current AT&T Uverse situation.  Apparently, Uverse is going to cease to exist altogether.  They (AT&T) are going to offer some "special incentive" to Uverse subscribers to motivate them to sign up with DirectTV.  He also mentioned that the deletion of the online guide/DVR/streaming service was one of their "steps" to motivate current AT&T subscribers to move to DirectTV sooner rather than later.  I explained to the DirectTV rep that Uverse already had issues that I did no appreciate and that the deletion of the online guide/DVR/streaming service was the last straw for me.  I will not be manipulated by corporate AT&T to shift to an even more inferior product.  I am through with AT&T (cable, internet, cell).  I am switching companies for my TV as well as my internet.  I'm kind of glad actually, because I discovered that am now going TO SAVE OVER $150.00 per month for better service!!!!!!

Message 437 of 457
Tutor

Re: http://uverse.com/uv/guide

Wow. I mean, wow! Thanks preacher35 for this "inside" information. I would ask you what service you are switching to, but I suspect you can't mention competing company names in a forum.  I will start looking seriously at those competitors. Although, since it is one corporate goliath vs. another, we're all screwed. I recently tried one of the new so-called "a la carte" tv apps in Roku, but the constant buffering made it unbearable to watch.  Did I mention that we're all screwed?

Message 438 of 457
ACE - Expert

Re: http://uverse.com/uv/guide

While we cannot completely discount any rumors about the future of Uverse, please bear in mind that most of the time that information is coming from DirecTV reps and sometimes even Dish or competing cable companies.

 

The chatter of AT&T abandoning Uverse has been going on for YEARS.  Will this information eventually be accurate?  Maybe but I'm not jumping ship until someone pushes me off the boat.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 439 of 457
Mentor

Re: http://uverse.com/uv/guide

Thank you. Yes I now realize that Direct TV is behind this all. I live in a condo and we are not allowed to have any dish type object on building. And I support their decision completely. I guess I will also be looking for a new provider. Thank you.

zendapne

Message 440 of 457
Mentor

Re: http://uverse.com/uv/guide

 I agree with other people in saying that the information "passed along" by the DirectTV rep was just a salesman trying to make a sale. I think that if we REALLY want to have AT&T hear the voices of their unhappy customers then we should write/email/call our respective congressmen and tell them that we OPPOSE the pending AT&T / Time Warner merger. The Department of Justice is currently suing to block AT&T's $85.4 BILLION  (yes, BILLION) bid to acquire Time Warner. That's all we need, a large monopoly that doesn't care about its own customer base having control over HBO, Warner Bros, and other major franchises which would then have an affect on people using other cable and satellite companies.

 

Message 441 of 457
Contributor

Online DVR Control GONE AGAIN!

what has happened to the online channels guide hat used to be at http://uverseonline.att.net/  where I can schedule my dvr????????????

Message 442 of 457
ACE - Expert

Re: Online DVR Control GONE AGAIN!

The att app is now the only way to manage your dvr.  Look here.  If you want to complain about this post to one of the many other threads that beat you to it! Man Frustrated Man Happy

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 443 of 457
ACE - Expert

Re: Online DVR Control GONE AGAIN!

I believe that the online DVR controls were removed Nov. 1.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 444 of 457
Tutor

Re: http://uverse.com/uv/guide

I will never go to directTV, did that once and I will never switch to that.  My uverse for the most part is ok, but if they continue to take away services or neglect the overall service I have other non-ATT choices available that are much better than an ugly dish!  I think ATT better start to notice this because when they loose their uverse customers it will hit the bottom line big-time.  Especially when you take those of us who travel and want access to our cable on the go on more than a mobile phone.  I am currently on vacation with TV's that mirror, roku etc.  Who is offering the ability to port the cable to a smart TV ... Spectrum.  That is who ATT will loose to if they don't wake up.  I know switching has crossed my mind just for that not even counting I know I could save money!

Message 445 of 457
Administrator

Re: Online DVR Control GONE AGAIN!

Hello @mmazmm!


Being unable to schedule your DVR is certainly inconvenient. I am happy to help!


I see you have already sent us a private message, so please be on the lookout as I will be responding to it as well.


Thank you! Have a great day!


Jenn, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 446 of 457
Teacher

Re: http://uverse.com/uv/guide

I'm bloody furious!  We have a house full of geeks, and we all have computers connected to big monitors.  That includes our main home theater with 102" projector, 7.1 surround sound, and lazy boy recliners with bass kickers.  We just signed up for Uverse a couple of days ago and it was installed today.  WE MADE IT VERY VERY CLEAR THAT WE INTENDED TO WATCH UVERSE ON OUR COMPUTERS!  The installer just left a couple of hours ago.  Now come to find out it won't work?!?!?!?!  Why the heck would I want to watch TV on a 4" screen I have to hold up to my face with my hand, when I could (in theory) kick back in a recliner and watch it on giant projection screen?  Every other TV provider (Comcast, DirectTV, Dish, Time-Warner, ...) allows you to watch on a computer.  But not UVerse - What The $#@&?(expletive)  I'll be calling AT&T in the morning to tell them where they can stick their new equipment they just installed.

Message 447 of 457

Re: http://uverse.com/uv/guide

Doctor Wizard I feel your pain, we've all been screwed.

 

Message 448 of 457
Mentor

Re: http://uverse.com/uv/guide

I commiserate.

This all happened in October/Nov. THey gave us loyal customers 30 days without REALLY telling us clearly what would happen. I spent nearly a week trying to get the movie/tv menu back to watch again on my computer because I couldn't believe I would not be able to view TV on my computer AND have to PAY the same amount as I had been paying for years X!X!@#!@#&$!!!!! I live in a condo so even if I wanted to I cannot have Direct TV. I don't want to. I can get some TV, news, local stuff....I will have to go back to Comcast. EXTREMELY UPSET, FRUSTRATED. How can they get away with charging the same after they take away a part of one's service?

 

 

 

Message 449 of 457

Re: http://uverse.com/uv/guide

To all AT&T customer care personnel, decision-makers, and anyone who truly cares about the customers,

 

Please do us all a favor and actually read what we are saying , in these forums and get the message to all your decision makers.  I will put it as simply as I can in case there was any confusion.

 

There are many subscribers who relied on the ability to watch U-Verse programming via their computers, NOT a mobile device, for various reasons.  Many of us who travel encountered this right away.  We are not pleased!  Your "business decision" to remove the web access to programming/recordings had a significant negative impact on a large number of your customer base and you risk losing many of us to your competitors. 

 

 

You keep professing a dedication to enhancing the customer experience, yet you take away a very useful and used aspect of our service.  Please explain how that makes sense, because I just do not see the logic.  Again, you need to read all the comments on this topic to truly appreciate the effects on the customer.

 

Also, stop replying with the same canned answers.  We all know about the ability to watch U-Verse on mobile devices.  Bottom line: We do not want to be forced to watch something on a tiny screen. 

 

 

Message 450 of 457
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