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Streaming, guide info and DVR management no longer available via website

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Streaming, guide info and DVR management no longer available via website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

AT&T wireless postpaid customers can stream data free TV with the U-verse App. Get details about streaming TV on your devices using the app. Find out more about data free streaming on our support site.

 

DATA FREE TV: Residential U-verse TV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions:  App download may incur data usage/charges. Advertisements and non-streaming app activity may incur data usage. Not available on streaming through  select connected vehicles, prepaid, or to corporate responsibility users lines with a custom access point name.  Eligible Wireless: Requires postpaid data service on eligible device. Must not have data block on line.  AT&T wireless usage subject to AT&T’ service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Eligible U-verse:  Content may vary by TV package and viewing location.  All functions and programming subject to change at any time. Offer subject to change and may be discontinued at any time. Click here for a list of eligible devices (sold separately).

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 81 of 457
Tutor

uverse.com/uv/dvr/scheduled no longer works! Chat Now says TS!

Reference Number: 745163192976954287
DATE/TIME: 2017-11-01 06:32:51
Your chat transcript:
 
Laura : Hi. Thank you for contacting U-Verse Technical Support, my name is Laura. How can I assist you today?
Me : read above
Laura : I am sorry. I did not get your message above. Could you please help me with the issue?
Me : Me: what the hel happened to my remote link for the dvr? http//uverse.com/uv/dvr/scheduled doesn't work anymore!
Laura : I apologize for the inconvenience caused. I can help you with that.
Laura : Let me check that for you.
Laura : May I get a mobile telephone number that we may use to reach you via phone or text with information about your AT&T services?
Me : 7709985325
Laura : Thank you.
Laura : If our chat gets disconnected I will arrange a call back from my supervisor in 15-20 minutes.
Laura : May I know who do I have the pleasure to be chatting with?
Me : wayne
Laura : Thank you.
Laura : I am checking that for you.
Laura : Please allow 2 minutes.
Laura : Thank you for waiting, I truly appreciate your patience.
Laura : Wayne, yes the U-verse.com is unavailable now.
Laura : You can Watch live TV in the palm of your hand
Laura : Get the app for apple, google play and anazon app stores by using the link below
Me : I don't want hand held mouse size stuff. I want it on my computer!
Laura : I understand your concern.
Me : and?
Laura : Please be assure we are getting the more features it will take some time.
Laura : We are commited to give you the more Entertainment stuff in Future. I request you to please be patient with us
Me : NO, I had it! I want it BACK!
Me : ?
Laura : I understand how important it is but as of now it is unavailable now. I am sorry for the inconvenience caused.
Me : lets get someone with more horsepower involved here.
Laura : Let me connect you to my supervisor.
Laura : Please allow me a minute.
Laura : I am checking with my supervisor.
Ricardo : My name is Ricardo. I'm reviewing your previous interaction with us, please give me a moment. I'll be happy to help. 
Me : wave your magic wand!
Ricardo : I appreciate your patience.
Ricardo : I see that you like to have Uverse.com on your computer, am I correct?
Me : yes
Me : I want the ability of accessing the dvr remotely
Me : Ive had it for years, today its GONE!
Ricardo : I am really sorry to inform you that. we no longer have the option to watch Uverse.com on your computer.
Me : Accessing the dvr does NOT mean watching shows
Me : assess it to see whats recorded, whats scheduled to record
Ricardo : You can access DVR using the Uverse app
Me : I don't do mouse sized screens!
Ricardo : I understand.
Me : fix this link uverse.com/uv/dvr/scheduled
Ricardo : As of now the feature to watch it is no longer available, We are committed to give you the more Entertainment stuff in Future.
Ricardo : I request you to please give us some time.
Me : no thank you lets go higher in the food chain
Me : ?
Ricardo : I am sorry, could you please elaborate?
Me : YOUR Supervisor!
Ricardo : Even if I connect you to my supervisor, he will not be able to activate uverse.com
Me : Let me speak to someone who has the ability t affect change!
Ricardo : No one has the ability to change.
Me : well see!
Ricardo : We are always here to help you and get you more entertained with our ATT features Please give us some time to work on this and get back with some more entertaining features ahead. You've been great and we really do appreciate your patience.
©2016 AT&T Intellectual Property.All rights reserved.AT&T,the AT&T logo and all the other AT&T marks contained herein are trademarks of AT&T intellectual property and/or AT&T affiliated companies.All other marks contained herein are the property of their respective owners.
Message 75 of 457
Contributor

Re: uverse.com/uv/dvr/scheduled no longer works! Chat Now says TS!

I too am angry that Uverse.com is NO longer available. If it is NOT corrected soon, I WILL BE CANCELLING MY AT&T service and go with your competitor. They have offered a very attractive package, but I always rejected it because I do not like to change things.  But I sign up for Uverse because I could watch (keep up to date) news. Since that ability is no longer an offering by AT&T, then I have no reason to remain an AT&T customer.  AT&T we will see how bad/much you want your customers.

 

Message 76 of 457
Teacher

ATT Forum admins- Please share justification for no longer supporting UVerse streaming on Windows?

ATT Forum admins- Please share justification for no longer supporting UVerse streaming on Windows?

Message 77 of 457
Tutor

Re: UVERSE VOD AND LIVE STREAMING VIA BROWSER TO STOP AFTER OCTOBER

Me again. It is November 1 and indeed there is no streaming on the laptop. What I was unprepared for was to lose the Guide page, as well. The guide on the phone's app is clumsy and unhelpful. Now, this is what I call a greatly diminished service.

Sign me a completely disappointed customer.

Message 78 of 457
Tutor

Re: Online Streaming Ending after October 2017 ?!

Thanks.
Message 79 of 457
ACE - Guru

Re: Online Streaming Ending after October 2017 ?!

Sure.  What I'll describe applies to Windows 10, but with some adjustments can also work in Windows 7.

The basis of this is tied to your Uverse TV service and entitlements.  That is to say the package you're subscribed to (eg. U300) and any add on channels being paid for.  And finally on the content provider having a streaming capability.

 

uverse.com provided a number of functions such as programming (but not watching) the DVR and featured content, but here we're just talking about streaming content.  What the windows website gave here is an aggregated view of live channels, a tuner function if you wish, that one could navigate with relative ease.  I'm not aware of any limits on the number of simultaneous streams supported such as is the case with DirecTVNow.

 

In this example, I'll use TBS because it is likely a channel everyone has, but also applies to premium channels like HBO. 

  1. Use the Edge browser as it has support for Adobe Flash.  Make sure Flash hasn't been disabled in advanced settings.  You may be prompted to allow Flash access and you will need to respond yes.
  2. Navigate to www.tbs.com .  When attempting to watch live stream, you will be asked to authenticate with your service provider.  Select Uverse (or ATT TV) and you should get right in if on your home network.  If not, you'll need to use your Uverse credentials.
  3. Go to the top right corner of the browser window and click the 3 dots.  Select Pin to Start.  A tile button will now be available in your start menu. 
  4. Repeat this for as many channels as you're interested in.  This will in essence mimic a tuner function within the Start menu.

There is one significant caveat to this method and occurs when a content streaming provider uses Microsoft Silverlight.  Edge does not support Silverlight so channels such as BEIN Sports Connect cannot be setup using this method.  Instead IE11 should be substituted. 

 

Some advantages do exist via this method.  Using the BEIN Sports Connect service as an example, there are an additional 9 sub-channels available that wouldn't be accessible using Uverse directly.  WatchESPN is another good example.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 80 of 457
Highlighted
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎11-01-2017 12:52 PM

Re: Uverse.com No Longer Available online

Learn more about the U-verse App.
If you are having any troubles with the U-verse app, find out how to fix it at our app troubleshooting page.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 82 of 457
Teacher

http://uverse.com/uv/guide

Why do I get redirected to https://www.att.com/tv/watch-uverse-app.html when I enter http://uverse.com/uv/guide?  I use it to schedule shows and view what is recorded and scheduled on my DVR.  Trying to search for shows, on the TV isn't a realistic choice, since I can't use a keyboard. and I don't have access to a device I can install the app on.

Tags (1)
Message 83 of 457
Teacher

Re: http://uverse.com/uv/guide

At&t apparently elected to deactivate their online programming guide DVR/interface without prior notice.   The entire "uverse.com" site not points to at&t, so it's gone.    I also had the windows AT&T Uverse app installed on my system(s), and the app no longer works.   Only way is to have a smartphone and download their app, which is atrocious to use compared to the simple guide we have both been utilizing for a significant timeframe.

 

I finally taught my 75 year old mother, who ALSO does not have a smart phone, how to program via her laptop and she loved the interface and programming simplicity.  How typical, right?    There is no way that my mom would be able to adequately utilize a smartphone app -- an attempt would simply result in further frustration.

 

 

 

Message 84 of 457

Re: Uverse.com No Longer Available online

So, What do i do on my windows computer now? As far as i can tell uverse.com is no longer active, and there is no app for windows.

 

What are my options?

Message 85 of 457
Administrator

Re: Re: Uverse.com No Longer Available online

Hello andreas2017


As the content states, the website is no longer available on any PC or MAC. To stream any show using your U-verse subscription, you will need to utilize the U-verse app on one of the device in which it can be downloaded onto. If you wish to watch it on a bigger screen, it will need to be


-Thor, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 86 of 457
Teacher

Re: uverse.com/uv/dvr/scheduled no longer works! Chat Now says TS!

Why does ATT think the only thing people did using uverse.com/uv/dvr was to watch TV.  I never used it to watch TV, but I did use it to search the guide and review the recorded and scheduled shows on my DVR.  Assuming everyone has a device to install an app on is not very realistic.  Please bring back the functionality to search the guide and view DVR content on a Windows PC.

Message 87 of 457
Teacher

Re: Re: Uverse.com No Longer Available online

Great answer.  What big brain at ATT decided to not support Windows?

Message 88 of 457
Scholar

Re: Re: Uverse.com No Longer Available online

@ATTCares you didn't finish the last part of your second reply. 

Where can Uverse customers go online to see the TV listings without having to use a handheld device?

Message 89 of 457
Scholar

Re: http://uverse.com/uv/guide

I didn't know they were going to get rid of the entire site. I thought they were just going to get rid of the live streaming and other streaming options on it. They could have left the listings and DVR settings pages alone.

Message 90 of 457
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