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Streaming, guide info and DVR management no longer available via website

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Streaming, guide info and DVR management no longer available via website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

AT&T wireless postpaid customers can stream data free TV with the U-verse App. Get details about streaming TV on your devices using the app. Find out more about data free streaming on our support site.

 

DATA FREE TV: Residential U-verse TV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions:  App download may incur data usage/charges. Advertisements and non-streaming app activity may incur data usage. Not available on streaming through  select connected vehicles, prepaid, or to corporate responsibility users lines with a custom access point name.  Eligible Wireless: Requires postpaid data service on eligible device. Must not have data block on line.  AT&T wireless usage subject to AT&T’ service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Eligible U-verse:  Content may vary by TV package and viewing location.  All functions and programming subject to change at any time. Offer subject to change and may be discontinued at any time. Click here for a list of eligible devices (sold separately).

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 81 of 457
Tutor

UVERSE VOD AND LIVE STREAMING VIA BROWSER TO STOP AFTER OCTOBER

Did anyone notice the note that recently started appearing on the streaming screen for UVERSE that states that "Streaming via browser will no longer be available after October"? I just confirmed with their technical support and starting November 1st it appears that UVER VOD or Live Streaming will ONLY be available through the IOS, Android or Amazon App. This effectively eliminates the possibility of watching VOD or Live Stream from verse on laptops or desktops. If this is correct, it sound like a very stupid business decision. To assume that streaming is ONLY viewed on those types of devices is extremely narrow-minded. I stream regularly on my laptop and desktop computers and if this option is not available to me, I will probably have to look into switching to Xfinity!

Message 15 of 457
Mentor

Re: UVERSE VOD AND LIVE STREAMING VIA BROWSER TO STOP AFTER OCTOBER

Yes I noticed also.

Message 16 of 457
ACE - Expert

Re: UVERSE VOD AND LIVE STREAMING VIA BROWSER TO STOP AFTER OCTOBER

You can still stream from the content provider's websites, but AT&T will no longer be supporting viewing directly from their one-stop uverse.com site that attempted to make it easier for you to locate all the content from the various and sundry providers.  I'm sure this was a nightmare to develop and a royal pain to maintain, for which there are zero revenue dollars directly attached so is viewed strictly as a drag on the bottom line.  They faced issues with every new release of a browser (e.g. Chrome, Firefox) or other technology used by a particular channel provider (e.g. Java, Silverlight) as well as changes by the channel providers themselves.

 

I used this occasionally and will miss it a little, but it's not a huge deal to me personally.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 457
Contributor

Re: Streaming via browser will no longer be available after October

So there is no consideration for the folks that use Microsoft Surface or other Windows 10 based tablets and/or laptops?  This is not a customer friendly move.

Message 18 of 457
Teacher

how will I stream Uvserse on my PC after October 31st?

I was streaming a Uverse live program on my PC earlier when I noticed a message at the top of the browser screen stating that "streaming via browser will no longer be available after October".  So, after October, how will I be able to watch Uverse on my PC?  I do not want to have to watch my little 4 inch iphone screen, while I am working!  How will I be able to achieve Uverse streaming on my Windows 7 PC?

 

Thank you,

Adam ***

Friendswood, TX

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 19 of 457
ACE - Expert

Re: how will I stream Uvserse on my PC after October 31st?

Some possibilities are to sign up for some streaming site (e.g., Hulu?) or try the network's own web sites.  Can any of your mobile devices be hooked up to your tv?  For example, do any of them have an hdmi out socket?  If so connect the device to one of your tv's hdmi input ports with an hdmi cable connected to the device.  Then select your tv's input to that hdmi port.

 

And of course, I can't resist, for local channels, get an antenna if feasible for your area.

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 457
Highlighted
Teacher

Re: how will I stream Uvserse on my PC after October 31st?

Um, 1. Uverse is not available on Hulu; 2. My iPhone does NOT have an HDMI port of any kind; 3. If local channels were what I was concerned about, would I even be here asking about Uverse?  C'mon, I pay well over $300.00 for Uverse.  I really need some answers.

 

 

Adam

Message 21 of 457
ACE - Expert

Re: how will I stream Uvserse on my PC after October 31st?

Um, 1. Uverse is not available on Hulu

Um, yes, but the programs uverse carries are!  And if not there maybe Amazon, Netflix, Sling, and for HBO there's HBO Go and HBO Now just to name a few.  You can google for others.  Yes I know they are not free but they are still valid possibilities.

 

2. My iPhone does NOT have an HDMI port of any kind;

I only suggested it in case it did or in case you had any other mobile device that might have one.

 

3. If local channels were what I was concerned about, would I even be here asking about Uverse?

You never qualified what you were or where not interested in.  If you are so obsessed that the programs must come from uverse to view on your computer and not interested in any other possible sources then you are out of luck.  I was only suggesting possible alternate sources for the the programs uverse carries.  It would never occur to me you cared about who delivers those programs.

 

At any rate, that's the way it is.  Att is going mobile.  There's nothing we can do to stop it.

 

 

 

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 457

Online Streaming Ending after October 2017 ?!

I was looking for somewhere to just give some feedback to AT&T, but there's nowhere to do that.
I believe that THAT tells you a lot in itself.

Anyway,..I just saw a notice that said that Online Streaming will no longer be available through internet browsers after October of this year.

If that's the case then I'm through with AT&T Uverse. That was really the only thing left that made having AT&T desirable.

It seems that whenever there's something that is beneficial to the customer, sooner or later, AT&T will abolish it and try to create in it's stead

something that is beneficial to AT&T.

Noticing a trend here. I imagine eventually AT&T will attempt legislation that makes subscribing to AT&T LAW. There really won't be anything you like to watch

on their service because, as you can see, what the customer wants is completely immaterial and inconsequential. 
They don't care what you want. They only care about what they need.

Message 23 of 457
ACE - Expert

Re: Online Streaming Ending after October 2017 ?!

Keep in mind that you can still stream to your browser after Oct 31.  It's just that UVERSE.COM will no longer provide the nice consolidated view of all the channels that you can stream.  The individual channel sites (e.g. WatchESPN.com, ShowtimeAnytime.com, hbogo.com) should continue to work, as far as I've been able to learn.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 457
Teacher

Re: Online Streaming Ending after October 2017 ?!

If you use the dedicated provider sites like MSNBC.com for example, we are charged against our bandwidth limits.

If we don't have a PC streaming method on November 1st, I will start fighting with AT&T over my pending cancellation. I came to ATT over internet reliability issues I had with Xfinity.  since day 1 I have believed that uverse software and programming sucks.  I stream via my  2nd PC in my home office during most work periods. I'm not willing to give this up. yes, I use a windows tablet too

Message 25 of 457
ACE - Expert

Re: Online Streaming Ending after October 2017 ?!


@Stuarts wrote:

If you use the dedicated provider sites like MSNBC.com for example, we are charged against our bandwidth limits.


And you don't think the UVERSE.COM streaming counts against your limits?  If that was your thinking, think again. But I'm unclear about which bandwidth limit you're talking about.  If you mean your physical U-verse connection limit (whatever that may be), either way it consumes bandwidth.  If you mean your monthly transfer allotment under U-verse, then forget that, because having U-verse TV (or DIRECTV) grants you unlimited usage of your High Speed Internet each month.  If you're talking about your Wireless Data, then UVERSE.COM is regular internet traffic and counts like any other.  If you're using the Phone App, then it wouldn't, but the phone APP isn't going away.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 457
ACE - Professor

Re: Online Streaming Ending after October 2017 ?!

Yeah, so on this point of data usage, I don't ever recall seeing any messages on the browser side to indicate video traffic through that path wouldn't count against data caps the same way the rule applies to say an iOS device and using the Uverse app.  Which surely brings up a point about how important it is to not have the 1TB data cap on Uverse or any ISP connection for that matter.  Already in this billing period my usage is 1.5TB and the only explanation I can think of is I'm streaming more video over my FireTVs.

About using the individual channel apps in lieu of Uverse, sure that's an option.  But if you've ever tried doing that on a regular basis, you will be terribly frustrated by the constant authentication challenges even when you're on your own home network because of lack of single sign on.  The hits me on iOS, FireOS, etc.  

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 457
ACE - Expert

Re: Online Streaming Ending after October 2017 ?!


@gr8sho wrote:

Yeah, so on this point of data usage, I don't ever recall seeing any messages on the browser side to indicate video traffic through that path wouldn't count against data caps the same way the rule applies to say an iOS device and using the Uverse app.  Which surely brings up a point about how important it is to not have the 1TB data cap on Uverse or any ISP connection for that matter.  Already in this billing period my usage is 1.5TB and the only explanation I can think of is I'm streaming more video over my FireTVs.

About using the individual channel apps in lieu of Uverse, sure that's an option.  But if you've ever tried doing that on a regular basis, you will be terribly frustrated by the constant authentication challenges even when you're on your own home network because of lack of single sign on.  The hits me on iOS, FireOS, etc.  


Again, to use the Uverse.com site to stream, you must have U-verse TV.  If you have U-verse TV, then you shouldn't have any limit (i.e. the 1TB cap is waived for customers with U-verse TV or DIRECTV). Using the U-verse App on iOS on your Wi-Fi would be the same situation.  Using the U-verse App on your iOS device on the AT&T Carrier network would have the utilization credited back (if you don't have an "unlimited" plan where this doesn't matter anyway).

 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 457
ACE - Professor

Re: Online Streaming Ending after October 2017 ?!

It's been a while since I thought about this topic. Thanks. 

 

Still prefer using a dedicated UI for the TV service with Windows. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 457
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