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Streaming, guide info and DVR management no longer available via website

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Streaming, guide info and DVR management no longer available via website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

AT&T wireless postpaid customers can stream data free TV with the U-verse App. Get details about streaming TV on your devices using the app. Find out more about data free streaming on our support site.

 

DATA FREE TV: Residential U-verse TV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions:  App download may incur data usage/charges. Advertisements and non-streaming app activity may incur data usage. Not available on streaming through  select connected vehicles, prepaid, or to corporate responsibility users lines with a custom access point name.  Eligible Wireless: Requires postpaid data service on eligible device. Must not have data block on line.  AT&T wireless usage subject to AT&T’ service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Eligible U-verse:  Content may vary by TV package and viewing location.  All functions and programming subject to change at any time. Offer subject to change and may be discontinued at any time. Click here for a list of eligible devices (sold separately).

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 81 of 457
Contributor

Can no longer stream Uverse to Laptop

Hi,

 

Was using laptop as an extra TV by streaming Uverse.com to laptop.   As of a few days ago, this stopped working.  Oddly, I can still stream Uverse to my iPhone (using the Uverse app).  But, not my (Windows 10) laptop.

 

Can log on to Uverse, but under the "Live TV" tab, every single channel shows "Channel Off Air".

 

I tried 'chatting' with the help line twice. They seem to have trouble figuring it out.  And, I tried 3 different browsers (Internet Explorer, Chrome and Firefox).  All same.

 

Oddly, if I go to say the CNN web site, I can stream CNN from that web site after logging on to Uverse through their web site.

 

Any ideas?

 

Message 1 of 457
ACE - Expert

Re: Can no longer stream Uverse to Laptop

There's already a thread on this.  See my theory in post 6.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 457
Employee

Re: Can no longer stream Uverse to Laptop

Support for Uverse.com site was pulled for certain platforms such h as Windows but still available on other platforms.

 

This was announced back in March 2017...

https://forums.att.com/t5/Watching-U-verse-TV/Programming-notices-for-March/td-p/5103077

 

And in May 2017...

https://forums.att.com/t5/Watching-U-verse-TV/Programming-notices-for-May/td-p/5152522 

 

On or after May 30, 2017, the Uverse.com site may be retired and no longer available for video streaming. Additionally, on or after May 30, 2017, the U-verse app may be unavailable on the XBox One and Windows mobile operating systems as well. Customers will still be able to stream via the U-verse mobile app on all other supported platforms. More information will be available at Uverse.com.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 457
Highlighted
Teacher

Re: Can no longer stream Uverse to Laptop

@MyThoughts
This is absolutely ridiculous and in no way in any customer interest at all. I've spent DAYS attempting to track down what was happening only to find out that the service is apparently now gone? How is this not called out on the site? Why isn't there a popup or banner with bright red blinking letters telling your paying customers that the service is going away? Somehow I should have noticed one line printed in a newspaper (usatoday I believe) to even know that this was a possibility? All made even worse by the fact that it seems an obvious move to try to get customers onto DirectTVNow and paying $60-70/month for comparable service to what should already be included with their uverse package.

Also note - the fact that you can stream uverse.com/live both in and out of your home is still listed as a benefit on your own website. This kind of behavior is why telecoms and cable companies are consistently the lowest rated on customer satisfaction indexes. If I ultimately have to pay more just to stream what I've been able to all this time I guarantee att/uverse/directtv now won't see a single dime of it and current services will be cancelled.

Message 4 of 457
Mentor

Re: Can no longer stream Uverse to Laptop

I just now ran across this post, after trying to watch UVerse programming from uverse.com (hadn't tried it before).

I must say, I can't find anything on uverse.com that explains why all programming is listed as "Off Air" for me.  I do hope that someone will update the website so that people aren't struggling to try to find out why they can't view their programming from uverse.com.  

Message 5 of 457

Streaming in the browser to end after October? Tell me it's not true!

I watch TV shows on my laptop connected to a large monitor every night while my husband is in the family room watching his shows on the big TV.  This is how I watch my TV shows using the "My Favorites" to bookmark my favorite TV shows.  I logged on today and there is a big banner that says streaming in a browser is ending after October.  And instead, they want me to download their app and use a mobile device. I don't watch content on a device - period. 

I watch my shows on a BIG monitor.  I don't watch TV "on a little screen".  Never have and never will. 

Dropping the "U-verse Live" content and the "My Favorites" content is a huge take-away for how I watch TV every night!

They tried to do this once before and the outcry was HUGE -- 

Please, AT&T - reconsider your decision.

Tags (2)
Message 6 of 457
Tutor

Re: Streaming in the browser to end after October? Tell me it's not true!

It makes no sense to me that they would drop this, unless it is to force people to buy a tablet from them.  I wouldn't watch on my phone.  My husband is frequently in his office and uses this to watch football games, etc.  What is the purpose in taking this away from customers?  Please respond, AT&T. Thank you.  

Message 7 of 457
ACE - Guru

Streaming via browser will no longer be available after October

How will Windows users be supported?

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 457
Teacher

Re: Streaming via browser will no longer be available after October

We need a Windows 10 app.

Message 9 of 457

Re: Streaming via browser will no longer be available after October

And, for that matter, what about Safari or Firefox? Or are you just eliminating anyone who wants to watch on a laptop or desktop? If so, why would you do this?

Message 10 of 457
Mentor

Re: Streaming via browser will no longer be available after October

Hi,

 

AT&T is trying to mobilize Uverse TV so after October you will only able to watch the TV only using the "Uverse App"

 

Slogan : anywhere, anytime Entertainment on the go.

 

But still you will get best option of unlimited streaming for eligbile AT&T postpaid customers.

 

for more info :

https://www.att.com/esupport/article.html#!/u-verse-tv/KM1001371

 

 

 

Thanks, AAriyan.

 

Message 11 of 457
ACE - Guru

Re: Streaming via browser will no longer be available after October

Doesn't help.  Windows users can also just as easily be mobile and  on the go with tablets.  I see no reason to take away something that works.

And in case it was missed, there  was a UWS app for Uverse and it too was pulled.  I didn't write anything at the time but should have.  Reason being I evidently incorrectly assumed browser would continue to be supported for Windows users.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 457
Teacher

Re: Streaming via browser will no longer be available after October

I have the app  for Fire TV. Unfortunately, I can't watch MSNBC with the app, which is the only channel I want to stream. Thanks, ATT, for taking away all possibility of streaming MSNBC.  I'm getting less and less for the high price I pay for uverse.

Message 13 of 457
Teacher

Re: Streaming via browser will no longer be available after October

It appears Windows users often get the short end of the stick with entertainment companies. Windows store apps are few and far between that actually work. Except for Netflix. Every NF app I've tried has worked nearly flawlessly; including on Windows. No other streaming app seems to even come close.
Message 14 of 457
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