07-05-2014 8:24 PM
I just tried setting up Showtime Anytime through my Xbox 360. It gave me the activation code and the website to sign up on ShowtimeAnytime. But when I choose Uverse in the drop down menu, it says "I don't have Showtime Anytime with my account', which I do. And the odd thing is, I'm not even logged in. It doesn't even give me the option to log in. I tried clicking other tv providers and every single one of them offered a log in screen, but Uverse didn't and just kept reloading the same page that said Showtime is not on my account and doen't give me the option to type in my login information. Is this a problem for others and how can they fix this?
Solved by: Go to Solution.
09-14-2015 12:27 PM
I did send the message as you suggested a week ago and no one has responded. But again this is typical of UVerse response on most every thing. What is frustrating is that it is a wide spread problem that should be easy to fix and has been going on a long time and every other content provider can gain access easily.
@ATTDmitriyCM, would you check on @jimmysim 's case for him (i.e. did it get through to the team, etc.). And while you're at it, any general news you can find out about this apparently not-isolated issue which has been happening for 10 days and share with us would be great!
09-14-2015 2:26 PM
I'm also running into the same issue. Also with HBO and MaxGo. I've submitted a PM as well. I've even tried the password reset and creating a sub account as was suggested by someone, but to no avail.
09-14-2015 3:19 PM
Thanks for your help. but fyi this has been going on for several months at least. Its popping up on every communnity blog. I started trying to access this over a month ago myself.
09-14-2015 5:10 PM
Yes, there have been isolated account issues for many months, especially following a move from one U-verse location to another. However, these have been apparently limited and quickly fixed once the customer gets in contact with the U-verse Care Team.
Since approximately September 3rd, there have been many, many more complaints about 3rd party authorization, and I don't recall seeing any reports that anyones problems have been reliably fixed.
Regardless, I ask anyone experiencing this problem to do the same thing as before and report it via PM. The more accounts that are documented to have the issue, the better chance they have of finding the issue.
09-14-2015 5:31 PM
BTW, this is not happening to everyone. I just went to ShowtimeAnytime.com and to WatchEspn.com and was able to watch video from both sources.
So... anyone reporting this, please be specific about any error messages or anything you think might be unique about your account or situation.
09-15-2015 9:32 AM
thanks for your prompt reply, I only alluded to all premiums because I see the others on blogs. I can also login on ESPN.GO. It is only Showtimeanytime that I cannot access because that is the only premium I want to access. Appreciate anything you can do.
09-15-2015 9:39 AM
Sorry I hit send too soon on my reply. On my Mac the error message is "there was an error on the server" and on my iphone it just goes to a blank screen.
09-16-2015 8:59 AM
Unfortunately it has not been intermittent for me as I have tried to access every day for 6 weeks and not once was I successful. I dont buy that it cant be fixed because the hundred or so other providers have a workable system and its only Uverse and on only certain premium channels. Thanks for your input.
09-23-2015 8:47 AM
Update from Office of the president.
Still a known issue and the ETA on a fix is estimated to be "October".
Does that mean October 1st or October 31st? I'm not sure just trying to keep everyone updated on information I am recieving.
09-28-2015 9:21 AM
U-verse TV Apps update:
Error message when signing on to HBO Go, Watch ESPN, Showtime, and other 3rd party streaming applications:
"It is not possible to sign in at this time. Please try again later."
"User Not Authorized"
Some users may have experienced trouble signing on to U-verse TV applications recently. Our techncial teams were engaged and a fix was released today. For this to be in effect on your devices, you must Uninstall/Reinstall the app. If you accessed the applications on a browser, please delete cache,cookies, and history to remove any trace of previous logins. If you still experience issues accessing these applications, send a PM to @ATTU-verseCare for further assistance.
We apologize for the inconvenience this has caused
10-04-2015 11:11 AM
11-15-2015 10:27 AM
This ´solution´ does not work for me. My issue is with WATCHESPN/ESPN3 content via my cell service.
Uninstalling/reinstalling the app did nothing.
I am a U200 subscriber.
I do note that the network service is hardly every mentioned in these complaints:
In my case I tried several different paths with different results:
1. Accessed espn.go/watchespn via my Chrome browser on my laptop, while connected to my home network which is also AT&T. Selected AT&T as the provider. Selected an ESPN3 stream - WORKED
2. Accessed WATCHESPN via the App on my Android Galaxy S4 phone, while connected to my home network which is also AT&T. Selected AT&T as the provider. Selected an ESPN3 stream - FAILED with User Not Authorized message.
3. Accessed WATCHESPN via the App on my Android Galaxy S4 phone, while connected to my T-Mobile 4G network. Selected AT&T as the provider. Selected an ESPN3 stream - FAILED with User Not Authorized message.
11-15-2015 10:35 AM
I tried one additional test:
4. Accessed espn.go/watchespn via my Chrome browser on my laptop, while connected to my T-Mobile 4G hotspot. Selected AT&T as the provider. Selected an ESPN3 stream - FAILED with User not Authorized
11-15-2015 11:40 AM
Try LChapa35's solution. This fixed all my WatchESPN app issues.
Go to ATT.COM and create a sub-account. (att.com -> My Att -> Internet -> Create or Manage Sub-accounts)
Go back to WatchESPN app and log in via the sub-account ID instead. If you can't make WatchESPN forget your old ID, then force it to forget by re-installing WatchESPN.
Concurrenly with attempting this solution, I contacted AT&T support. They 'fixed' my primary ID so that it also now works. There must have been some attribute of my primary ID that was missing the key authorization information.
Visit these related resourcesView U-verse Troubleshooting!