Contributor
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1 Message
Showtime Anytime Not Working with Uverse
I just tried setting up Showtime Anytime through my Xbox 360. It gave me the activation code and the website to sign up on ShowtimeAnytime. But when I choose Uverse in the drop down menu, it says "I don't have Showtime Anytime with my account', which I do. And the odd thing is, I'm not even logged in. It doesn't even give me the option to log in. I tried clicking other tv providers and every single one of them offered a log in screen, but Uverse didn't and just kept reloading the same page that said Showtime is not on my account and doen't give me the option to type in my login information. Is this a problem for others and how can they fix this?
Anonymous
New Member
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25.7K Messages
9 years ago
This might help. Do not close your browser but try signing in a second time that has worked for me in the past when I could not connect. It may or may not work but is worth the try.
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jimmysim
Tutor
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7 Messages
9 years ago
I cannot login to Showtime and activate Showtimeanytime. It always gives me an error message on my Mac and a blank screen on iphone when I choose Uverse. If i choose any other provider it gives me a log in page. I have called tech support and once I got past the uninformed that only knew to reboot the box, I was forwarded to a specialist that said it would be fixed overnight and I would be given a call the next day to verify. Guess what? This has been going on for months according to numerous blogs I have found. Can it not be fixed
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Signaladviser
Guru
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1.1K Messages
9 years ago
Hello @jimmysim
This seems to be a wide spread problem if you already were not aware.
You should send a message to ATTU-verseCare with the link in my signature. Include your name, account number, phone number, and a good time to reach you. Check the blue envelope at the top right corner of this page for their reply.
Good Luck.
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jimmysim
Tutor
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7 Messages
9 years ago
I did send the message as you suggested a week ago and no one has responded. But again this is typical of UVerse response on most every thing. What is frustrating is that it is a wide spread problem that should be easy to fix and has been going on a long time and every other content provider can gain access easily.
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Signaladviser
Guru
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1.1K Messages
9 years ago
Every provider has there flaws believe me. I was a long tine Insight Communications customer, they were great. Here comes Time Warner Cable to ruin everything. I am now with U-verse.
You should send that message again to check in. It should only take 2-3 business days excluding weekends, although sometimes you can still get a response.
Good Luck.
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JefferMC
ACE - Expert
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34.7K Messages
9 years ago
@ATTDmitriyCM, would you check on @jimmysim 's case for him (i.e. did it get through to the team, etc.). And while you're at it, any general news you can find out about this apparently not-isolated issue which has been happening for 10 days and share with us would be great!
Thanks.
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ruby_sheffield
Voyager
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2 Messages
9 years ago
I'm also running into the same issue. Also with HBO and MaxGo. I've submitted a PM as well. I've even tried the password reset and creating a sub account as was suggested by someone, but to no avail.
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jimmysim
Tutor
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7 Messages
9 years ago
Thanks for your help. but fyi this has been going on for several months at least. Its popping up on every communnity blog. I started trying to access this over a month ago myself.
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jimmysim
Tutor
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7 Messages
9 years ago
Again thanks but the problem is not just showtimeanytime, it is for any premium channel that Uverse carries, HBOGO, etc.
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JefferMC
ACE - Expert
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34.7K Messages
9 years ago
Yes, there have been isolated account issues for many months, especially following a move from one U-verse location to another. However, these have been apparently limited and quickly fixed once the customer gets in contact with the U-verse Care Team.
Since approximately September 3rd, there have been many, many more complaints about 3rd party authorization, and I don't recall seeing any reports that anyones problems have been reliably fixed.
Regardless, I ask anyone experiencing this problem to do the same thing as before and report it via PM. The more accounts that are documented to have the issue, the better chance they have of finding the issue.
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