Teacher
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10 Messages
SEC Network Not Working iphone
I have the Uverse ap and the warchespn ap on my phone and I thought the SEC Network would be available online. Warchespn says not able to watch check with provider AT&T. Uverse ap doesn't have SAWC Network available on their online ap? How do we watch on smartphone, iPad, laptop, etc.?
JefferMC
ACE - Expert
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35K Messages
10 years ago
I am a U-300 subscriber in the SEC footprint and the U-verse Android application hung at "Loading Video..." when I selected the SEC Network. Other channels (e.g. BBCA) appear to work. I found that I had version 3.5.3205 installed and that a new version existed.
I upgraded it (via Google Play) to the latest version available (3.4.1.3226) and SEC Network played fine.
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surfmet
Tutor
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6 Messages
10 years ago
Same problems. Would have thought the 1st network to sign up to carry it would've had things figured out by now.
U200, Houston metro area.
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JefferMC
ACE - Expert
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35K Messages
10 years ago
May I offer a suggestion so we can see if there is a problem and what it takes to fix it. Don't just post "Same problem" without stating:
- Platform: (iOS, Android, PC Browser)
- Application (Uverse App, WatchESPN App, Browser)
- Application Version (where applicable)
- Service Level (U-200, U-300, U-450)
- State you live in (or at least in an SEC state or not)
- Error Messages or behavior you see
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Red_Dog88
Tutor
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4 Messages
10 years ago
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Red_Dog88
Tutor
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4 Messages
10 years ago
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Red_Dog88
Tutor
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4 Messages
10 years ago
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surfmet
Tutor
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6 Messages
10 years ago
- Platforms:
Android 4.2.2 Galaxy Tab2 tablet, Android 4.4.2 Galaxy S5 phone, Windows 7 w/ latest Firefox, Chrom & IE browsers
- Applications & version:
Uverse App (3.4.1), WatchESPN App (2.3)
- Service Level:
U200
- State you live in:
Houston, Texas (SEC state)
- Error Messages or behavior you see:
In the Uverse app the SEC Network doesn't even show up as an option to view.
In the WatchESPN app, all the channels show up as options and all work EXCEPT the SEC Network. When it is clicked upon I get the following Playback Error saying "You are not authorized to play this content. Please contact your provider."
I'm confident the issue is what Keegen suggested: U200 folks in SEC states can view on tv (which I can and is correct), but cannot view it remotely (which needs to be fixed - permissions or however that works).
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Keegan99
Tutor
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10 Messages
10 years ago
As another data point, a buddy here in Austin has U300 and was able to view SECN/SECN+ content flawlessly on both his iPad and browser.
It definitely seems U200 users in SEC states are getting hosed.
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browndk26
ACE - Professor
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5.8K Messages
10 years ago
I spoke with technical support today. After some research I was told ATT knew of the issue and were working on fixing it. I have u200 service in Louisville KY. I was told that since I called inquiring about it, I would get an email when it was fixed.
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Keegan99
Tutor
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10 Messages
10 years ago
Oof. Not good.
For those of us that enjoy watching soccer, there are matches to watch on Friday that will only be on SECN+.
I'm currently DMing with ATTCustomerCare on Twitter. We'll see if that goes anywhere.
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