Contributor
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2 Messages
Remote not working in U-verse iPhone application
The remote control portion of my U-verse application does not work. I keep getting a message that says "u-verse wireless gateway not found". The rest of the app (guide, dvr, live) works fine, but the remote can't do anything. Please advise how to fix this.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @ngm8207!
Thank you for your response! We will need to make sure your iPhone and TV receiver are on the same subnet. Access the router page at 192.168.1.254 and go to the device list. There you should see your phone and receiver. Please click here for additional details. Have a great rest of your day!
Jenn, AT&T Community Specialist
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ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @ngm8207!
Being able to use your device as a remote control is definitely convenient. Please make sure the U-verse app is up to date, as well as the device software. You can also uninstall/reinstall the app and reset your gateway. Hope this helps! Have a great day!
Jenn, AT&T Community Specialist
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jailbreak
Teacher
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21 Messages
6 years ago
The remote feature in Android has never worked.
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dohspc
Mentor
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58 Messages
6 years ago
I had this issue using a different wireless router with the U-verse gateway. I set my netgear wireless router to access point mode to fix.
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ngm8207
Contributor
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2 Messages
6 years ago
you can offer more help than just general install/restart suggestions that
I've already gotten several times from tech support over the phone.
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skeeterintexas
ACE - Expert
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27.7K Messages
6 years ago
The remote feature of the app is working just fine with my iPhone 6s.
It is difficult to pinpoint what the issue is when it is effecting an individual phone or device.
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StevenJV
Contributor
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1 Message
5 years ago
Everything’s been updated,
Everything’s been restarted,
Everything’s in the same subnet,
yet still... “gateway not found”
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Aks27849
Contributor
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2 Messages
5 years ago
I'm having the same problem, but on Android. Phone is a Galaxy Note 9. Used to work until March 15. Don't have any idea what happened.
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mrsfultzie
Contributor
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1 Message
5 years ago
StevenJV not sure if you will ever see this - but did you get your problem fixed? My remote always worked until a few days ago (1) I did get a new SIM Card for my phone (2) My phone did recently update to iOS 13.1.2 - not sure if it was one of those things that did it - but - I can't seem to get it fixed.... arghhhh
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audrocks
Tutor
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8 Messages
4 years ago
Same problem....
ios 13... deleted/reinstalled U-verse app... restarted gateway.... all on the same subnet
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