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Parental control error on everything in the app

Employee

Parental control error on everything in the app

I don't know what I'm doing wrong. I can't watch anything on the app. I keep getting an error about parental controls and the master account. I am the primary account holder and account admin on the myAtt app. Thats the log in info I'm using. There are no parental controls in place on my TV account. I checked. Help!

 
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 17
Administrator

Re: Parental control error on everything in the app

I am sorry to hear about the issues that you're having and would like to help and look into this for you. Please send us a Private Message here: http://soc.att.com/2uEE6Ki with your account and contact info.

Tony–AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 17

Re: Parental control error on everything in the app

I had the same issue.  To resolve, use your att.net address as your login

 

Message 3 of 17
Contributor

Re: Parental control error on everything in the app

THANK YOU!! We have been trying to figure this out and called ATT and they couldn't figure it out, told us they would call back and we never heard from them again!  Thanks to Ivenzcherry for asking the question and to dlilandrew for posting an answer!!! It totally fixed the problem!

Message 4 of 17
Contributor

Re: Parental control error on everything in the app

I've experienced the same problem.  The app works perfectly on all of my wife's Apple devices and none of my Android devices.  Clearly there's some problem with the app interfacing with the Android operating system.

Message 5 of 17
Contributor

Re: Parental control error on everything in the app

I have the same problem.  The app works perfectly on all of my wife's Apple devices but won't run on any of my Android devices.  When I try to run it I get a message that parental controls are set to not allow live channel watching.  Clearly there's a conflict with the Android operating system.

Message 6 of 17
Tutor
Solution
Accepted by topic author Employee
Accepted by lvenzcherry
‎07-06-2018 2:02 PM

Re: Parental control error on everything in the app

As dilandrew pointed out, the app expects you to use your att.net email address when you log in. To view your Member ID att.net email address:

_ sign in on your AT&T account at www.att.com

_ click on your name in the top menu area

_ click View Profile

_ click Account Users and your att.net email address should be listed

 

Your password on the app is the same password you use to log in on your AT&T account at www.att.com (even though you may use a different Access ID as your username when you log in on www.att.com).

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Message 7 of 17
Tutor

Re: Parental control error on everything in the app

I would like to pm you but followed the link and could not figure it out.  Can you give some help on how to pm and admin for help with parental control pin on uverse app?

Message 8 of 17
ACE - Expert

Re: Parental control error on everything in the app


@boats53 wrote:

I would like to pm you but followed the link and could not figure it out.  Can you give some help on how to pm and admin for help with parental control pin on uverse app?


The link to send a PM is dated 12/2017.  A few months ago ATTCares stopped accepting PMs.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 17
Contributor

Re: Parental control error on everything in the app

Thank you! Worked perfectly!

Message 10 of 17
Contributor

Re: Parental control error on everything in the app

Oh my god.  I spent like 4 hrs on this issue and I never tried this.  It worked!!!

 

Message 11 of 17
Contributor

Re: Parental control error on everything in the app

It didn’t work for me.

I even uninstalled & re-installed the app (on my Samsung 10.5 Tab & Amazon Fire 8).

 

Same restriction message.

Message 12 of 17
Contributor

Re: Parental control error on everything in the app

When I signed in with my at&t email suddenly everytying worked .Thanks!

Message 13 of 17
Tutor

Re: Parental control error on everything in the app

I finally got my U-verse app to work with my Amazon fire tablet.  I was using the same password that I used for the fire sticks and my iPhone.  The tablet would not play.  I kept getting parental control messages, and I had already disabled all of the parental control restrictions.  No one in technical for Att or Amazon could help.  I then read the help feeds for Att which said I had to log in with the full email address and not just the shorter username I was using on the other devices.  I logged out and then logged back in with the full email address and now everything works perfectly.  I was about to buy an expensive iPad, thinking the problem was the operating system on my $50 fire tablet.  I am glad I continued to look for solutions.

Message 14 of 17
Tutor

Re: Parental control error on everything in the app

I finally got my U-verse app to work with my Amazon fire tablet.  I was using the same password that I used for the fire sticks and my iPhone.  The tablet would not play.  I kept getting parental control messages, and I had already disabled all of the parental control restrictions.  No one in technical for Att or Amazon could help.  I then read the help feeds for Att which said I had to log in with the full email address and not just the shorter username I was using on the other devices.  I logged out and then logged back in with the full email address and now everything works perfectly.  I was about to buy an expensive iPad, thinking the problem was the operating system on my $50 fire tablet.  I am glad I continued to look for solutions.

Message 15 of 17
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