Employee
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1 Message
Parental control error on everything in the app
I don't know what I'm doing wrong. I can't watch anything on the app. I keep getting an error about parental controls and the master account. I am the primary account holder and account admin on the myAtt app. Thats the log in info I'm using. There are no parental controls in place on my TV account. I checked. Help!
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
anmarie0264
Contributor
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1 Message
5 years ago
It didn’t work for me.
I even uninstalled & re-installed the app (on my Samsung 10.5 Tab & Amazon Fire 8).
Same restriction message.
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Jason113
Contributor
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1 Message
5 years ago
When I signed in with my at&t email suddenly everytying worked .Thanks!
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Reyvey71
Tutor
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2 Messages
5 years ago
I finally got my U-verse app to work with my Amazon fire tablet. I was using the same password that I used for the fire sticks and my iPhone. The tablet would not play. I kept getting parental control messages, and I had already disabled all of the parental control restrictions. No one in technical for Att or Amazon could help. I then read the help feeds for Att which said I had to log in with the full email address and not just the shorter username I was using on the other devices. I logged out and then logged back in with the full email address and now everything works perfectly. I was about to buy an expensive iPad, thinking the problem was the operating system on my $50 fire tablet. I am glad I continued to look for solutions.
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Reyvey71
Tutor
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2 Messages
5 years ago
I finally got my U-verse app to work with my Amazon fire tablet. I was using the same password that I used for the fire sticks and my iPhone. The tablet would not play. I kept getting parental control messages, and I had already disabled all of the parental control restrictions. No one in technical for Att or Amazon could help. I then read the help feeds for Att which said I had to log in with the full email address and not just the shorter username I was using on the other devices. I logged out and then logged back in with the full email address and now everything works perfectly. I was about to buy an expensive iPad, thinking the problem was the operating system on my $50 fire tablet. I am glad I continued to look for solutions.
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Jibaro4444
Tutor
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4 Messages
5 years ago
This worked!!!!!!!
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Jibaro4444
Tutor
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4 Messages
5 years ago
Thanks
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