Employee
•
1 Message
Parental control error on everything in the app
I don't know what I'm doing wrong. I can't watch anything on the app. I keep getting an error about parental controls and the master account. I am the primary account holder and account admin on the myAtt app. Thats the log in info I'm using. There are no parental controls in place on my TV account. I checked. Help!
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
PFNikolai
Tutor
•
1 Message
6 years ago
As dilandrew pointed out, the app expects you to use your att.net email address when you log in. To view your Member ID att.net email address:
_ sign in on your AT&T account at www.att.com
_ click on your name in the top menu area
_ click View Profile
_ click Account Users and your att.net email address should be listed
Your password on the app is the same password you use to log in on your AT&T account at www.att.com (even though you may use a different Access ID as your username when you log in on www.att.com).
0
ATTHelp
Community Support
•
231.2K Messages
6 years ago
I am sorry to hear about the issues that you're having and would like to help and look into this for you. Please send us a Private Message here: http://soc.att.com/2uEE6Ki with your account and contact info.
Tony–AT&T Community Specialist
0
0
dlilandrew
Tutor
•
1 Message
6 years ago
I had the same issue. To resolve, use your att.net address as your login
0
Sassysunni
Contributor
•
1 Message
6 years ago
THANK YOU!! We have been trying to figure this out and called ATT and they couldn't figure it out, told us they would call back and we never heard from them again! Thanks to Ivenzcherry for asking the question and to dlilandrew for posting an answer!!! It totally fixed the problem!
0
0
JimHamRadioGuy
Contributor
•
2 Messages
6 years ago
I've experienced the same problem. The app works perfectly on all of my wife's Apple devices and none of my Android devices. Clearly there's some problem with the app interfacing with the Android operating system.
0
0
JimHamRadioGuy
Contributor
•
2 Messages
6 years ago
I have the same problem. The app works perfectly on all of my wife's Apple devices but won't run on any of my Android devices. When I try to run it I get a message that parental controls are set to not allow live channel watching. Clearly there's a conflict with the Android operating system.
0
0
boats53
Tutor
•
8 Messages
6 years ago
I would like to pm you but followed the link and could not figure it out. Can you give some help on how to pm and admin for help with parental control pin on uverse app?
0
0
skeeterintexas
ACE - Expert
•
27.7K Messages
6 years ago
The link to send a PM is dated 12/2017. A few months ago ATTCares stopped accepting PMs.
0
cmalcom17
Contributor
•
2 Messages
6 years ago
Thank you! Worked perfectly!
0
0
tcarrasquillo
Contributor
•
2 Messages
6 years ago
Oh my god. I spent like 4 hrs on this issue and I never tried this. It worked!!!
0
0