Explore & discover

Helpful Links

Never setup Parental Control PIN but can't watch in app

Contributor

Never setup Parental Control PIN but can't watch in app

 I want to watch programming in the U-verse app but keep doingge an error that I need to change the parental control settings. I have not turned on any parental controls & did not set up a PIN it still asks for a PIN which of course I do not know. I'm out of town & not beat the receiver, so I can't factory reset it & don't want to, because I would lose the program's I have recorded to date & scheduled to record.

9,133 Views
Message 1 of 4
Administrator
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎07-31-2018 1:33 PM

Re: Never setup Parental Control PIN but can't watch in app

Hello @Txeagle24,

 

Are you using your ATT. net email address when you sign in? Some customers experiencing the same issue have signed in with sub accounts. To correct this they signed in with the Member ID. To view your member ID sign into the AT&T website, and click on your name in the top left menu area. Next click view profile then click account users, and your Member ID should be listed.

 

James C., AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 4
Tutor

Re: Never setup Parental Control PIN but can't watch in app

I cannot get past the parental lock 4 digit code on the app in order to watch live tv

Message 3 of 4
Contributor

Re: Never setup Parental Control PIN but can't watch in app

Forget pin code ebter

Message 4 of 4
Share this topic
Share this topic
Announcements
Additional Support