HBOgo

Teacher

HBOgo

We pay for HBO, Showtime etc. we use the HBOgo app, Showtime anytime app, etc so when we travel we can still watch our shows.

Now if we connect through someone else's AT&T wifi, we are unable to log into our hbogo unless they also have an HBO subscription.

Part of the reason we pay for the subscription is the versatility of being able to watch shows while we travel for work and play. Denying access to a paid subscriber is not right and I want to know why this has changed all of a sudden and if this is how it is going to stay? We have our cell plan (two smart phones), internet and tv service through AT&T but I have no qualms about switching providers of any and all services to get the services I signed up for and not have them changed without any warning.

What I use internet for is none of your business and blocking my use of these subscriptions because of the internet portal I am on is akin to censorship.
Message 1 of 54 (17,101 Views)
Employee

Re: HBOgo

I haven't experienced this problem.  I have U-verse TV with HBO, and I frequently go over to a friend's house (he has U-verse TV but not HBO).  I've logged in to HBOgo on my iPad and on his Apple TV (both via his U-verse Internet service) and it's always worked just fine.

 

I don't know what could be causing the problem for you.  Have you tried contacting AT&T support?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 54 (16,530 Views)
ACE - Expert

Re: HBOgo

I kind of see both sides of this. I think there is a fear of sharing passwords. The acquaintance does not need to subscribe to HBO to view it, He just uses your password.

while it does deny a legitimate access it blocks pirating & you know which one they choose every time.

Of course, the block can only be on the ISP provider because they have the account details. They could block more than one access at the same time. Again, this blocks both legit and pirate. But, I think it is a better choice - more effective at stopping shared passwords while less intrusive on the customer. Still not perfect.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 54 (16,516 Views)
Teacher

Re: HBOgo

Yes I called them and was told: "if you're on another AT&T internet account then they need to have an HBO subscription and no there is no work around".

HBOgo, Showtime Anytime, Etc just became "HBOgobackhome and ShowtimeAnytimeWeFeelYouandOtherCustomersarePayingEnough".

Here is the issue and your argument does not hold water because of this issue: when I signed up, one of their selling points was: "You can use our premium apps and watch shows when you're not at home." Well, I am a paying customer and I have lost that ability if I am on an AT&T internet account that they feel isn't paying for the subscription. I should be able to log in and use my PAID subscription wherever I want and not be hampered for any reason. If they want to limit the # of logins for my account that is fine. My wife and I pay our bills, limit us two logins. But denying access because of where I'm staying and them not having the same subscription as me is stopping a paid customer from receiving goods I already paid for.
Message 4 of 54 (16,512 Views)
Contributor

Re: HBOgo

I'm getting the same error(s) too and I'm irked. I've been a customer of Uverse for 7 years and it making me start to reconsider my options. 

Message 5 of 54 (16,485 Views)
Contributor

Re: HBOgo

Similar situation. My son is traveling with family this summer and he has been getting this 'Your Uverse account does have an HBO subscription' when he tries to log into our account. I chatted with someone at AT&T online who said that the cable plan of the wifi provider shouldn't matter, but I now believe that if the cable plan is associated somehow with AT&T (and they don't have HBO/Showtime), it's shutting him down.

 

If this is an AT&T issue, then it might be time to look for other alternatives.  

Message 6 of 54 (16,384 Views)
Employee

Re: HBOgo

So, I checked today at work.  Trying to log in to HBOGo via our U-verse Internet connection resulted in the same error message other people are getting.  Trying to log in via attwifi also resulted in the same error message.

 

I'm not sure when this changed, but it is frustrating, that's for sure!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 54 (16,366 Views)
Teacher

Re: HBOgo

Guess they're making too many billions to care. Oh well, come November our year of discounts on uverse is up and our 2 year cell plan will have expired. I have no problem jumping ship to a provider that doesn't control what I watch and where.
Message 8 of 54 (16,319 Views)
Employee

Re: HBOgo

I called in to 1-800-ATT-2020 yesterday afternoon to report this issue.  I was taken through various trouble-shooting steps, including deleting and reinstalling the app, but was still getting the message.  After being escalated to Tier 2 support, then to Advanced Technical Support (who I didn't talk to, but the Tier 2 guy did), I was told that they were working on the issue.  When I got home, I tried logging in to see if it would work on my own U-verse Internet service, and it worked fine there.

 

Just this morning, I tried again at work on both our U-verse Internet service here (which has TV service but no premium channels) and attwifi, and HBO Go worked just fine, so it seems that the issue may be fixed for my service.

 

If you've been having this same problem, it might be worth checking your service again.  If your HBO Go still isn't working, give AT&T a call to report it.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 54 (16,274 Views)
Teacher

Re: HBOgo

Still not working for us.
Message 10 of 54 (16,264 Views)
Tutor

Re: HBOgo

While You Login to ur App..You Hav to Use Your ATT email id to sign in..which they hav given when you purchase Uverse..And It Always Connects with any WiFi..it may b urs house office or a Restaurant😊You Should hav proper speed..You Get Set Of Channels Yoy Can watch only Live TV..Few Of The HD Channels don't broadcast their program in Mobile App still..so you cant watch those channels...😞✌
Message 11 of 54 (16,170 Views)
Tutor

Re: HBOgo

UVERSE ATT TV APp
Message 12 of 54 (16,171 Views)
Teacher

Re: HBOgo

Yes. I know how it works. That's how I know it quit working. My daughter is in SF visiting my sister for the entire summer. My sister has At&t internet but no tv. My daughter cannot watch HBOgo with our subscription because the internet is blocking her from even being able to log in. She receives a message stating "this AT&T account does not have an HBO subscription" and will not even let her make it to the log in screen.

I called AT&T the other day. He wanted to speak with my daughter. Gave him the number. She wasn't available. He said he'd call us both back. Yeah, right. That didn't happen.
Message 13 of 54 (16,144 Views)
Community Support

Re: HBOgo

[ Edited ]

Hi,

We apologize about the inconveniences with the HBOGo App. We are aware of the issue and are working towards getting this resolved.

 

If you are trying to access HBO at another location with U-verse and that user is not subscribed to HBO, you will not be able to access it. We are working towards getting this fixed.

 

If you are at a different location with U-verse that has HBO or at a location that does not have U-verse, you can get around the error by doing the following:

  • If using a laptop or PC - Clear the Cache and Cookies. Close and reopen the browser and try again. 
  • On a mobile device or 3rd party device with the HBOGo App - Uninstall and reinstall the app, at the different location

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 54 (14,563 Views)
Teacher

Re: HBOgo

[ Edited ]

And how will I know when you have fixed this problem?

Nick

Sent from my iPhone

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 15 of 54 (14,562 Views)
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