06-12-2014 10:49 PM
06-13-2014 12:32 PM
I haven't experienced this problem. I have U-verse TV with HBO, and I frequently go over to a friend's house (he has U-verse TV but not HBO). I've logged in to HBOgo on my iPad and on his Apple TV (both via his U-verse Internet service) and it's always worked just fine.
I don't know what could be causing the problem for you. Have you tried contacting AT&T support?
06-13-2014 3:06 PM
06-13-2014 3:35 PM
06-13-2014 10:23 PM
I'm getting the same error(s) too and I'm irked. I've been a customer of Uverse for 7 years and it making me start to reconsider my options.
06-16-2014 1:54 PM
Similar situation. My son is traveling with family this summer and he has been getting this 'Your Uverse account does have an HBO subscription' when he tries to log into our account. I chatted with someone at AT&T online who said that the cable plan of the wifi provider shouldn't matter, but I now believe that if the cable plan is associated somehow with AT&T (and they don't have HBO/Showtime), it's shutting him down.
If this is an AT&T issue, then it might be time to look for other alternatives.
06-16-2014 4:12 PM
So, I checked today at work. Trying to log in to HBOGo via our U-verse Internet connection resulted in the same error message other people are getting. Trying to log in via attwifi also resulted in the same error message.
I'm not sure when this changed, but it is frustrating, that's for sure!
06-17-2014 6:26 AM
06-18-2014 8:07 AM
I called in to 1-800-ATT-2020 yesterday afternoon to report this issue. I was taken through various trouble-shooting steps, including deleting and reinstalling the app, but was still getting the message. After being escalated to Tier 2 support, then to Advanced Technical Support (who I didn't talk to, but the Tier 2 guy did), I was told that they were working on the issue. When I got home, I tried logging in to see if it would work on my own U-verse Internet service, and it worked fine there.
Just this morning, I tried again at work on both our U-verse Internet service here (which has TV service but no premium channels) and attwifi, and HBO Go worked just fine, so it seems that the issue may be fixed for my service.
If you've been having this same problem, it might be worth checking your service again. If your HBO Go still isn't working, give AT&T a call to report it.
06-19-2014 4:35 PM
06-20-2014 4:29 AM
09-17-2014 12:06 PM - edited 09-17-2014 12:08 PM
We apologize about the inconveniences with the HBOGo App. We are aware of the issue and are working towards getting this resolved.
If you are trying to access HBO at another location with U-verse and that user is not subscribed to HBO, you will not be able to access it. We are working towards getting this fixed.
If you are at a different location with U-verse that has HBO or at a location that does not have U-verse, you can get around the error by doing the following:
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
09-17-2014 12:26 PM - last edited on 09-17-2014 12:27 PM by Phil-101
And how will I know when you have fixed this problem?
Sent from my iPhone
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