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Cant watch live shows on uverse app

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Cant watch live shows on uverse app

When I sign into my uverse app, and try to watch a live show from the guide or a show on demand, it says that the parental controls need to be changed from the master account. ??? I'm confused because the account is in my name and the apps and sign in info is all in my name. Where is the master account? How can I fix this to watch live shows from the app?

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Message 1 of 7
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Accepted by ATTDanW
‎07-05-2018 10:22 AM

Re: Cant watch live shows on uverse app

 Hi @Marcadrianw,



Thank you for reaching out on the Community Forums! I would be happy to get you on the right path to removing the parental controls and get you stream on the U-verse app in no time. The parental controls are located in your U-verse menu. To get the full steps to set up the controls or to remove them, please click here.



If you have any further questions please let us know.



Have great day!



Traci, AT&T Community Specialist


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Message 2 of 7
Contributor

Re: Cant watch live shows on uverse app

I tried this, but I'm still getting the same error about parental controls .

Message 3 of 7
Contributor

Re: Cant watch live shows on uverse app

I am also getting the same message and tried the steps above. It does not work. It also doesn't work on my husband's phone, both Pixel 2. However, we are able to watch on our IPad .Is this an error or app update needed?

Message 4 of 7
Tutor

Re: Cant watch live shows on uverse app

I am unable to watch live tv on U-verse Ap.  The Ap requires parental code.   I am retired and no kids in the house so I opted not to have parental code restrictions.  "Live TV is disabled due to parental control restrictions. Parental controls must be updated using the master account."  I changed parental code to my favorite 4 numbers to see if having a code would allow me to watch live tv on the app but then the app told me my favorite 4 numbers were incorrect.  I really appreciate AT&T trying to offer what I had with Xfinity - let me know when it is working.

Message 5 of 7
Contributor

Re: Cant watch live shows on uverse app

When you are logging into the uverse app, make sure you use your full, att.net email/username.
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Message 6 of 7
Contributor

Re: Cant watch live shows on uverse app

 

Can't stream select shows from Uverse tv fire tv app

receiving this error

Error from Internal Player:

Com.quickplay.vstb.plugin.player:9210/

NexPlayerListener.onStatusReport()

Msg=NEXPLAYER_STATUS_REPORT_VIDEO_GET_CO

DEC_FAILED(com.quickplay.plugin.player.nexplayer:

10203)(com.quickplay.vstb.core:1404) – see internal error for the detail

Message 7 of 7
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