Can't use uverse apps with upgraded access point

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Can't use uverse apps with upgraded access point

Since I was dissatisfied with the wireless provided by the uverse RG (3800HGV-B) I purchased a Unifi access point to give better coverage and wireless N. This is an access point only (it has no router functionality) and the uverse RG is still the router and DHCP server so all devices are on the same subnet. I am unable to connect any phone or tablet with the uverse app to any of the receiver boxes. Is there any way around this? 

Message 1 of 8 (442 Views)
ACE - Expert

Re: Can't use uverse apps with upgraded access point

I have a router I have as an access point and am able to user the remote control functionality as if I were connecting to the RG.  Do those features work when connected via the RG's wireless?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 8 (438 Views)
Tutor

Re: Can't use uverse apps with upgraded access point

If I enable the wireless on the RG (I have it disabled) I can use the app no problem. If I connect to the other AP it can't find the receiver. 

 

 

Message 3 of 8 (429 Views)
ACE - Expert

Re: Can't use uverse apps with upgraded access point

May I assume that they otherwise function normally when connected to the UniFi AP, i.e. can connect to the Inernet?  Can they view the home page of the RG at http://192.168.1.254 ?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8 (418 Views)
Tutor

Re: Can't use uverse apps with upgraded access point

Yes. I have been using the unifi AP without problem for weeks now. I can access the RG config page from any wireless device. 

Message 5 of 8 (399 Views)
ACE - Expert

Re: Can't use uverse apps with upgraded access point

I'm at the end of my ideas here.  I'd suggest that you go here:

 

http://community.ubnt.com/t5/UniFi/bd-p/UniFi

 

and ask that question.  What I can add to the discussion is that the phone/receivers use the  SSDP protocol (see http://en.wikipedia.org/wiki/Simple_Service_Discovery_Protocol) to locate each other, and this is likely what is not making it through the AP.  This is a multicast protocol also used by UPnP.  Since it's a layer 3 protocol, the AP should not know it's any different from any TCP/IP traffic and pass it just the same, but it may be doing some Layer 3 snooping (depending on the specific model number) and being "helpful."

 

I've also been assuming that the AP is connected directly to the RG with Ethernet cable, i.e. no other intervening routers or "smart" switches.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 8 (388 Views)
Tutor

Re: Can't use uverse apps with upgraded access point

Well, after determining that the issue was not anything to do with my configuration relating to the RG I started looking into the configuration of the AP in more depth. After upgrading to the latest firmware the problem now seems to be resolved. The Uverse app can find the receiver and control it which is what I wanted. I'm not sure how it was blocking in this case; I have had no other issues of communication between wired and wireless clients including chromecast, airplay, and my home automation server which uses UDP broadcasts. 

 

Thanks for the help. 

 

Message 7 of 8 (372 Views)
ACE - Expert

Re: Can't use uverse apps with upgraded access point

Great!  I'm glad you got it working, and thanks for posting that information here.  They seem very reasonable in price for the feature set.  We have 3 in the office, but since I'm no longer involved in the day to day management of the network, I'm not all that familiar with them.

I've toyed with the idea of getting two for the home, but I'm not sure I can talk my wife into letting me ceiling mount one in the living room.  Smiley Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 8 (365 Views)
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