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Can't use my parents HBOGO account because I too use AT&T

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Can't use my parents HBOGO account because I too use AT&T

My parents have AT&T u-verse and have the channel HBO which gives them access to HBOGO. I live on my own and also have U-Verse, but don't have the HBO channel. So, every time I try to log in it doesn't give me the option to enter my parents AT&T account and says that I'm not a subscriber. I assumed it had something to do with detecting the IP address. I called today to see if that was the issue. I talked to someone and she apologized and tried to help me, but when she couldn't she sent to some rude lady and told me it WAS the IP address and there's was nothing that could be done. No apologizes at all or thank you for being an AT&T customer. My family and I have been with AT&T for a long long long time, and when I moved to my own place I too got AT&T. Now, I'm thinking about switching services JUST so I can use my parents HBOGO account without any problems. 

I just think it's stupid that I can't use my parents account because I am also an AT&T customer, but when I try logging in when someone has Version internet it works perfectly fine. 

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Message 1 of 25
Tutor

Re: Can't use my parents HBOGO account because I too use AT&T

I also think it's an AT&T block, not HBO.  I went over to a friend's house who also has Uverse but does not get Starz, and I could not get Starz to work on my laptop b/c she doesn't sub to it. It's very annoying because I DO PAY for Starz, so it's not like I'm trying to cheat the system. My friend subs to HBO so I could still watch that, but that doesn't take away from the annoyance at all.  I should be able to get what I pay for even if I am at someone's home that also has Uverse. If anything, this policy is more of a reason to hope none of your friends are Uverse customers!

Message 16 of 25
Contributor

Re: Can't use my parents HBOGO account because I too use AT&T

As of 10/03/2014 or before commercials are now streamed on p.c.....SUCKS!

 

 Still NOT having any problems streaming said above channels on AT&T mobile or Centurylink as my ISP. Every 6-12 months I change ISP for the specials...lol

Believe it or not... works well with Clearwire also.(grandfathered $25 mo,unlimited)

 

Conclusion?  U-verse is blocking not AT&T.  Try d/l the channel app. Do not use U-Verse app if there is one. The providers "player" records I.P. and maybe it streams through the cable/dvr box and that's how they can tell?

Just guessing...I really don't know about U-Verse.

 

I 've also used AT&T mobile data to stream Comcast's Streampix channels, again without issue.

I make these comments on the pretense that AT&T blocks certain activities, not so. AT&T does not offer internet or is there the option of U-Verse cable here. Comcast or Frontier only.

 

 

Message 17 of 25
Contributor

Re: Can't use my parents HBOGO account because I too use AT&T

I've had this problem while at a friend's house (she also subscribes to U-verse but not HBO). I was able to login on my ipad after turning the wifi off. Once I logged in via mobile data I switched wifi back on. Voila! Streaming Game of Thrones with no problem.

Message 18 of 25
ACE - Master

Re: Can't use my parents HBOGO account because I too use AT&T


@gr9945 wrote:

As of 10/03/2014 or before commercials are now streamed on p.c.....SUCKS!

 

 Still NOT having any problems streaming said above channels on AT&T mobile or Centurylink as my ISP. Every 6-12 months I change ISP for the specials...lol

Believe it or not... works well with Clearwire also.(grandfathered $25 mo,unlimited)

 

Conclusion?  U-verse is blocking not AT&T.  Try d/l the channel app. Do not use U-Verse app if there is one. The providers "player" records I.P. and maybe it streams through the cable/dvr box and that's how they can tell?

Just guessing...I really don't know about U-Verse.

 

I 've also used AT&T mobile data to stream Comcast's Streampix channels, again without issue.

I make these comments on the pretense that AT&T blocks certain activities, not so. AT&T does not offer internet or is there the option of U-Verse cable here. Comcast or Frontier only.

 

 


U-Verse is AT&T lol.  If you are using AT&T U-Verse as the ISP and that home also subscribes to AT&T U-Verse but not to U-450 or some package that includes HBO, it will not work.  AT&T is trying to make folks upgrade to a higher package.  While it mskes sense, it is kind of backhanded, since you may have guests or something similar.  If you have AT&T 3G or 4G wireless, you can get HBO that way and I'm sure that AT&T will help you push try to exceed the data cap to make more green.

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Message 19 of 25
Tutor

Re: Can't use my parents HBOGO account because I too use AT&T

That's literally me right now and I am beyond annoyed. House owners have ATT Uverse with no HBO subscription. I have Uverse, pay for HBO, but can't access it over their internet bc the proxy automatically logs amd reroutes me and never gives me the option to actually log-in to anything using my own ATT credenials.

Message 20 of 25
Employee

Re: Can't use my parents HBOGO account because I too use AT&T

Just curious, did you try having your friend log OUT of U-Verse (log out of att.com and also log out of uverse.com), and then log IN with YOUr credentials?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 25
Contributor

Re: Can't use my parents HBOGO account because I too use AT&T

This is a problem also for me.  We own two homes, one in Florida which carries HBO and the other does not because we aren't there very often only returning for holidays, etc...

 

It seems so simple to fix the problem with a more detailed login screen on the part of HBO.  If we only had the option to log in to our account.  I do appreciate home login being tied to the ip address and instant access but it seems like a relatively easy issue to fix.

 

But it's impossible right now as log in is tied to ip address.  It's not fair to be unable to get something you pay for.  

 

IT NEEDS TO BE CORRECTED! 

 

THX!

Message 22 of 25

Re: Can't use my parents HBOGO account because I too use AT&T

So if you login from the uverse website you can still access all of your content regardless of location. Seems like that would be blocked as well but I was having the same issue and I am able to watch HBO content through the uverse website no problem

Message 23 of 25
ACE - Master

Re: Can't use my parents HBOGO account because I too use AT&T


@momvavrus wrote:

This is a problem also for me.  We own two homes, one in Florida which carries HBO and the other does not because we aren't there very often only returning for holidays, etc...

 

It seems so simple to fix the problem with a more detailed login screen on the part of HBO.  If we only had the option to log in to our account.  I do appreciate home login being tied to the ip address and instant access but it seems like a relatively easy issue to fix.

 

But it's impossible right now as log in is tied to ip address.  It's not fair to be unable to get something you pay for.  

 

IT NEEDS TO BE CORRECTED! 

 

THX!


@momvavrus - You may be waiting for a bit.  A U-Verse forum moderator has basically said that AT&T has made a conscious decision that if the home has a TV package that does not include HBO, you will not be allowed to use the HBO Go app, through that home's internet.  Looks like a pure revenue generator.

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Message 24 of 25
ACE - Expert

Re: Can't use my parents HBOGO account because I too use AT&T


@dhascall wrote:

@momvavrus - You may be waiting for a bit.  A U-Verse forum moderator has basically said that AT&T has made a conscious decision that if the home has a TV package that does not include HBO, you will not be allowed to use the HBO Go app, through that home's internet.  Looks like a pure revenue generator.


I truly believe that this was intended to be a convenience feature, i.e. not requiring explicit login while in the home.  Whether they didn't realize this would be a side effect, or realized it and didn't care, I do not know.  However, they do seem to be wedded to this model, and I don't see it changing anytime soon.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 25
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